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Planning Tools

We have compiled the following list of tips to assist you in planning your group’s visit.  Should you have further questions, please contact us at (888) 428-6789 or by emailing us at groupsales@dollywood.com.  We’re here to help you!

Tour Operator Rates

  • Tour pricing options are available for qualified tour groups of 15 or more at Dollywood & Dollywood's Splash Country.
  • Group pricing options are available for groups of 15 or more at Dollywood & Dollywood’s Splash Country.
  • Dixie Stampede Combo options are available for qualified tour groups of 15 or more who reserve and prepay at least 2 weeks in advance.

Complimentary Tickets

  • Dollywood & Dollywood’s Splash Country reservations that are made at least 2 weeks in advance will receive one complementary bus driver and one complementary escort ticket admission per motorcoach with every 15 paid admissions.  If group is arriving by bus, driver will also receive free admission.  (Sorry, van & mini-bus drivers are not eligible for complimentary tickets.)
  • Dixie Stampede combo reservations must be made and prepaid at least 2 weeks in advance.  These reservations will include one complementary bus driver and one complementary escort ticket admission per motorcoach with a minimum 15 paid admissions.  Bus driver comp tickets are not included in Dixie Stampede combo reservations.

Weather

  • Rain Checks for individuals visiting with a group will be offered if the length of visit is negatively impacted.  Individual Rain Checks will be given when one-day admission tickets are presented at the Groups Booth before leaving the Park.  We are sorry that we cannot accommodate Rain Check requests after departing the park.

Group Photo Packages

  • Photo packages are available for only $3.00 + tax ($3.29) per person (75% savings!). 
  • Each person in your group must purchase a photo to be eligible. 
  • Photos must be paid in one transaction with admission ticket order.
  • Advance reservations are required.  Please call us at (888) 428-6789 to reserve your package! 
  • Photo packages are available at Dollywood only.

Payment/Ticket Delivery

  • Reservations including a group meal (excluding cash value meal vouchers) and/or Dixie Stampede must be prepaid at least 2 weeks in advance.
  • Reservations including only park admission and/or cash value meal vouchers may be paid upon arrival. 
  • For your convenience, we highly recommend prepaying for all orders.  We will gladly ship your order to you at our expense if you prepay at least 2 weeks before you need your tickets.  Overnight shipping is also available for an additional fee.  Please be sure to notify us if you would like your order shipped.
  • We accept cash, credit cards (Visa, MasterCard & Discover) and certified or organizational checks.
  • All group ticket orders must be paid in one transaction with one method of payment.

Cancellations/Refunds

  • Cancellations are accepted. Any reservations including a group meal (excluding cash value meal vouchers) and/or Dixie Stampede cannot be cancelled within 2 weeks of your visit date.   
  • Refunds will be given on returned, unused admission tickets providing that your number adjustment does not cause you to drop below the minimum number required.  Also, a decrease in numbers may reduce the number of complimentary tickets to which your group is entitled.  If this occurs, please return any comp tickets that would be forfeited.  Otherwise, your refund will be adjusted accordingly.
  • Refunds will be paid in the form of original payment within 15 business days of ticket return.