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100% Satisfaction Guarantee

Dollywood guarantees our products and services to your 100% satisfaction.

Dollywood stands behind our product and services and works to provide 100% customer satisfaction. We guarantee if you are not satisfied with your day at Dollywood we will make it right or refund your money.

Your satisfaction is important to us and all of our services and products are 100% guaranteed. If you are not satisfied with any part of your Dollywood visit, please visit our Guest Services window at our front gate. We guarantee if you are not satisfied with your day at DW we will make it right or refund your experience.

No Worry Rain Guarantee – If the park experiences rain, for more than 1 hour on the day of your visit, we will gladly give you a raincheck to return another day. We understand that rain can sometimes lessen your park experience and we are happy to have you visit us again!