Cabin Reservation Policy

Call Dollywood

To request additional information concerning Dollywood, call the number below.

1-800-365-5996

Call Dollywood Cabins

To request additional information concerning Dollywood Cabins, call the number below.

1-866-857-2123

Customer Service

1-800-365-5996


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Dollywood Cabins



Surround your family in the Smoky Mountains splendor that only a luxurious Dollywood cabin can provide! Look no further for year-round accommodations that provide serene seclusion while still close enough to conveniently enjoy all the attractions the area has to offer. We offer luxury log cabins with spectacular mountain views, Southern hospitality, and endless amenities.


Office Contact
Office: toll free 866-857-2123
Fax: 865-429-3256
Email: dollywoodvacations@dollywood.com


Mailing Address
2700 Dollywood Parks Boulevard
Pigeon Forge, TN 37863


Policy
Reservations may be made either online or over the phone (toll free 866-857-2123) up to two years in advance. Any person wishing to make a reservation must be at least 21 years of age. Proof of age verification may be requested.


Minimum Stay Requirements
The minimum stay is two nights, with additional nights required during certain holidays and peak seasons. See online rate calendar or call our office to inquire.


Maximum Stay
The maximum duration of a stay in a cabin is 14 consecutive days.


Rates
Rates vary by cabin and are subject to change at any time. Reservations made in advance of price changes will be unaffected. Rates do not include the $20 hot tub fee; the $50 per pet fee, or the nonrefundable $69 reservation fee and any applicable taxes. (See the pet policy for further details.)

 

Damages
A damage waiver is required upon check-in. You are responsible for any damages and breakage beyond normal wear and tear, additional cleaning, and missing items. The authorization amount is determined by the size of the cabin.

 

Payment
In order to secure a reservation online, the total amount is due upon booking and will be charged to your card.


Payment Methods
For reservations we accept Visa, MasterCard, American Express and Discover.


Cancellations
Should you choose to cancel your stay the following restrictions apply: (1) if you cancel 30 days or more prior to check-in, a full refund will be given, except for the non-refundable $69 reservation fee and any applicable taxes. In order to receive the refund, however, you must cancel in writing. (2) If you cancel more than 14 days but less than 30 days before check-in you will not receive a refund but may use money already paid to make another booking within a one year period. (3) If you cancel your reservation 14 days or less before check in, you will not receive a refund. All cancellations should be in writing.

 

No Show
No refunds will be given for failure to arrive on time regardless of the reason.


Early Departure
No refunds will be given for early departure, regardless of the reason.


Other
Dollywood Vacations cannot be held responsible for weather conditions, road conditions, equipment malfunctions, injury, or anything else outside of its control; therefore, no refunds will be given for such unfortunate occurrences.

 

Travel Guard Insurance

 

Check-In Time
4:00 p.m.


Check-In Procedures
Arrive at the main office to receive the key code and directions to your cabin. If you plan to arrive after 6:00 p.m., please call the office in order to make arrangements.


Check-Out Time
10:00 a.m.


Check-Out Procedures
Before departure please ensure that all trash is placed in the outside receptacle. Place all dirty dishes in the dishwasher and then start it. Please turn the thermostat to 65 in the winter and 72 in the summer. Finally, close and lock all doors and windows and turn off all lights.


Furnishings/Features
While each cabin is different and furnished by the individual owners, certain things can be expected in each lodging. Such features include a pool, hot tubs, Jacuzzi tubs, game rooms, pool tables, fireplaces, fully equipped kitchens, and more.


Supplies
In order to make your stay more comfortable, your cabin will be stocked with all necessary linens and a starter supply of soap, dishwashing detergent, toilet paper, trash bags, and paper towels to get you through the first night. Directions to local grocery facilities are available when you check in.


Housekeeping
It is up to you to maintain the cabin to the same standard you would like someone to keep your home. We ask that you be respectful of the owner and subsequent guests. Departure maid service is included in the rent; however, if the cabin is found to be in need of extra cleaning after your departure, you are subject to a minimum cleaning fee of $100.


Maintenance
Things in our cabins can potentially break down, just like anywhere else. Should you encounter such an issue, please report the problem to our office hours and we will seek to make repairs as soon as possible.

 

Variability
Since the cabins are individually owned and decorated, each cabin will be different and is subject to change without notice.


Availability
Should a cabin become unavailable for any reason outside of our control, you will be reassigned to a comparable cabin. If no such cabin is available, you will be given the option to choose a cabin.


Driving Conditions
The Smoky Mountains, while beautiful, can occasionally be harsh. Our roads are well maintained, but we urge caution during the late fall, early spring, and winter months. We do not guarantee any road maintenance or conditions. We do not refund due to road conditions.

 

Pets
Dogs are only allowed in designated dog friendly cabins. Each dog must be 50 pounds or less and there is a $50 fee per pet.  ****Pet friendly cabins are limited to dogs only.****  Please call (866)857-2123 to let us know you will be bringing your dog.


Smoking
Smoking is prohibited inside any cabin.

 

Hot Tubs
In order to get full enjoyment out of our hot tubs, we ask that you employ these simple practices. Please leave the cover of the hot tub on when not in use; this will ensure that the water will retain its temperature and unwanted debris will not enter the tub. Please shower before entering the hot tub; some lotions, perfumes, etc. react with the chemicals in the water and may cause a burning sensation or irritate the skin. Please do not sit or stand on the hot tub cover. The covers are fragile and you may be held responsible for any damages. There is a $20 fee per hot tub during your stay.

It is recommended that you do not stay longer than 30 minutes in the hot tub. To do so could cause dizziness and temporary health problems. Hot tub use is strictly at your own risk. By using the hot tub and by reserving the cabin, you agree to absolve Dollywood Vacations and the owner/manager of any and all responsibility related to the hot tub or its use.


Hot tubs can be fun and relaxing if the people using them are healthy and responsible. Hot tub use is strictly at your own risk. Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged NOT to use the hot tub. If in doubt, please consult with a physician prior to using the hot tub. Hot tubs can cause your blood pressure to rise if you have been drinking. You should never wear jewelry into the hot tub due to the chemicals and the heat.


Please do not add any soaps, bath products, salts, oils or perfumes to the hot tub water as it causes the water to become cloudy and bacterial contamination may arise from misuse. We also request that you not eat in the hot tub. Food particles may ruin the pump and/or cause mold and infectious problems.


Shower before and after hot tub use.


It is recommended that children age 9 and under should not go into hot tub. All children under age 14 should have at least one adult supervising at all times. Hot tubs are NOT swimming pools for children or anyone. We do not permit swimming in the hot tub. Do not allow children to play in hot tub or remain in the hot tub for extended periods as their bodies are more sensitive to the heat. An infant or child can drown in any body of water including hot tubs. Vigilant supervision is essential for all children at all times.


Renter assumes all risk involved in the use of the hot tub for all occupants of the cabin and any invited guests.


By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm or illness arising from their use of the premises or others whom they invite to use the premises.


Fireplaces
Units have either gas or electric fire places. Instructions for operations are found in each unit.


Phones
All of our cabins have their own phone lines through which you may send and receive calls. Feel free to use the phone to make local calls but do not make long distance call unless you are calling collect or using a phone card.


Behavior
During your stay, please keep in mind that you are a guest in someone’s lovely home. We ask that you be respectful of the property and of any neighbors you may have. An adult (age 21 or older) must always be on the property if children are present.


Occupancy Limit
The occupancy limit is listed on the reservation of each cabin is not to be exceeded under any circumstance.


Legal Restrictions
All laws and ordinances are to be observed by all parties on the property.


Loss/Injury
The renter assumes full responsibility for personal behavior and that of all other guests on the property. Any activity on the property is done at own risk. As such, neither the manager nor the owner of the property is liable for any death, loss, or injury sustained during occupancy. By accepting this reservation, it is agreed that the registered renter is expressly assuming the risk of any harm arising from his or her use of the premises and that all guests of the registered renter are expressly assuming the risk of any harm or illness arising from their use of the premises or others whom they invite to use the premises.

 

Damages
The renter is responsible for any damages or problems not reported by the renter upon arrival.


Lost, Stolen, or Damaged Items
Neither the owner nor Dollywood Vacations is responsible for any personal items lost, stolen, damaged, or left behind. If any items are found, however, management would be glad to return at renter’s expense.

 

Right to Terminate Contract
If the renter or any member of the party violates any terms outlined in this policy, the manager reserves the right to terminate the renter’s contract. The result is then immediate eviction and forfeiture of rent.


Entry Rights
Management reserves the right to enter the property at any reasonable time for repairs, care, or management.