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Trip Tips

Customer Service

1-800-365-5996

Tips & Suggestions

Age Appropriate Rides & Attractions
  • Most Dollywood rides have minimum height requirements which you can view on our Ride Height Restrictions page. But, depending on the height of your little ones, we might suggest the following rides: Toddlers: Lil' Loggers' Landing, Beaver Creek, Beaver Creak Boat Float, Carousel, Busy Bees, Lucky Ducky, Piggy Parade, Amazing Flying Elephants, Lemon Twist, Wonder Wheel, Rockin' Roadway and Country Fair Games. Tweens & Teens: Mystery Mine®, Timber Tower™, Thunderhead®, Dizzy Disk, Shooting Star, Sky Rider, Tennessee Tornado, Blazing Fury, Daredevil Falls, Smoky Mountain Wilderness Adventure Tour, Journey to the Center of the Earth 4D™, River Rampage, Waltzing Swinger, Scrambler, Dolly's Demolition Derby, Mountain Slidewinder, and VeggieTales® Sideshow Spin. Fun for the Whole Family: River Battle, Lumberjack Lifts, Dollywood Express, Chasing Rainbows®, Village Carousel, Eagle Mountain Sanctuary, Smoky Mountain Home, Calico Falls School House, Robert F. Thomas Chapel, and Country Fair Games.
Ride Height Requirements
If you’re visiting Dollywood with children under 48 inches in height (or you’re just not sure), make sure to visit the park’s Centralized Measuring station located at the Q2Q Reservation Center in Adventures in Imagination. Your child will be measured by a Dollywood Host and given a color-coded wristband. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Taking advantage of Dollywood’s Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride.
Maximize Your Ride Time
Upon arrival, decide which rides you want to enjoy. While everyone else is waiting for rides at the front of the park, lines are shorter if you're willing to walk a bit farther to the back of the park. If you want to beat the crowd, make the Tennessee Tornado or the Thunderhead first on your list.
Ride Symbols
At each Dollywood ride and attraction, you’ll find a posted symbol indicating its intensity. Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction.
Kids' Meals
Seven Dollywood eateries offer kids' meals. You'll find them at Aunt Granny's, Miss Lillian's Chicken House, Hickory House BBQ, Apple Jack's Sandwich Shop, Grandstand Café, Red's Diner and Victoria's Pizza.
Snacks from Home
Although you can't bring food items from home, Dollywood does provide a variety of kid-friendly, healthful snacks to enjoy. The Grist Mill, located in Craftsmen's Valley, serves cheese. Juice is available at the Grist Mill, Showstreet Bakery and Aunt Granny's. You may purchase milk at Miss Lillian's, Aunt Granny's, Granny Ogles Ham 'n' Beans, Apple Jack's, Grandstand, Victoria's Pizza and Market Square. If you need something that is unavailable, you may obtain a hand stamp at the admission gate that allows you to leave Dollywood and return later.
Water
Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park restaurants and most food outlets; just ask. Plus, water fountains are located near all restrooms. Bottled water may be purchased.
Age Appropriate Rides & Attractions
Most Dollywood's Splash Country rides have minimum height requirements which you can view on our Rides page. But, depending on the height of your little ones, we might suggest the following rides: Toddlers: Little Creek Falls and The Cascades. Tweens & Teens: Big Bear Plunge, The Butterfly, Fire Tower Falls, Mountain Scream, Mountain Twist, Raging River Rapids, Slick Rock Racer, SwiftWater Run and Wild River Falls. Fun for the Whole Family: Downbound Float Trip, Bear Mountain Firetower and Mountain Waves.
Ride Height Requirements
If you’re visiting Dollywood's Splash Country with kids under 48 inches in height (or you’re just not sure), make sure to visit the park’s Centralized Measuring station located at the Splash & Dash Sundries. Your child will be measured by a Dollywood's Splash Country Host and given a color-coded wristband. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Taking advantage of Dollywood’s Splash Country's Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. View a complete listing of Dollywood’s Splash Country's ride height restrictions here.
Maximize Your Ride Time
Upon arrival, decide which rides you want to enjoy. While everyone else is waiting for rides at the front of the park, lines are shorter if you're willing to walk a bit farther to the back of the park. The longest line tends to be at SwiftWater Run. We recommend you making this ride first on your list or late in the day after the crowd disperses.
Ride Symbols
At each Dollywood's Splash Country ride and attraction, you’ll find a posted symbol indicating its intensity. Four symbols are used throughout the Park: a red triangle, an orange diamond, a yellow circle and a green square. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. The red triangle indicates a high thrill attraction; the orange diamond indicates a moderate thrill attraction; the yellow circle indicates a mild thrill attraction; and the green square indicates an attraction with low speed and/or shallow water. To learn more about the various ride designations at Dollywood's Splash Country, please click here.
Kids' Meals
Dollywood's Splash Country offers kids' meals at Campsite Grill, Outpost Snacks, High Country Provisions and Brushfire Grill.
Snacks from Home
Although you can't bring food items from home, Dollywood's Splash Country provides a variety of kid-friendly meals such as personal-size pizzas and chicken tenders. Fruit cups and salads also are available for a more healthful option as is milk. If you need something that is unavailable, you may obtain a hand stamp at the admission gate that allows you to leave Dollywood's Splash Country and return later.
Water
Staying well hydrated is an important part of a fun day in the sun, so we offer complimentary cups of water at all water park restaurants and most food outlets; just ask. Plus, water fountains are located throughout the park near most restrooms. Bottled water also may be purchased.
Amenities
Locker rentals, shower facilities, payphones and an ATM are available for your use.
First Aid
Dollywood's Splash Country has a First Aid Station with medical personnel on duty at all times during park operating hours.
Designated Smoking Areas
For the comfort of all our Guests, smoking is not permitted in restaurants, queue lines, retreats and canopies, and general seating areas. Designated smoking areas are available. Please check the Park Map for designated smoking areas.
Sunny Money

You can purchase Sunny Money in pre-designated amounts of $100, $50, or $25. This can be purchased at the Dollywood's Splash Country front gate while you are purchasing your tickets. If you already have your admission tickets, you may purchase Sunny Money bands at Splash It Up Grab and Go (locker rental booth).

You do have the option to load any dollar amount onto a Sunny Money band. If at anytime you would like to add more to your Sunny Money band, simply head to the Riverside Trading Post to complete the transaction.

The remaining balance will be refunded in the same form of payment original used at the Riverside Trading Post.

Sundry Items
Regardless of how well you plan, it's still easy to forget something. Riverside Trading Post has an assortment of over-the-counter medications, sunscreen, water cameras, batteries, swim apparel and other items that might come in handy.
Towels
We encourage you to bring your own towel when visiting. Towels are not provided but are available for purchase at the Front Gate, Riverside Trading Post and Splash & Dash if you need one.
Age of Admission without Chaperon
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood's Splash Country.
Best Value
If you plan on visiting Dollywood's Splash Country more than two days, the Dollywood's Splash Country season pass is your best economical value. Take advantage of our "Arrive after 3 PM, and the next day's free" program. It's that simple. Arrive after 3 PM and return the next operating day free!
Dress Guidelines
Only swimsuits are allowed on the water attractions; no swimsuits with buckles, rivets, or any sharp objects; no denim, corduroy or cutoffs allowed. Shirts are not permitted on the water slides (no exceptions). Thong swimsuits are not permitted. Shirts with profanity are not permitted.
Footwear
Footwear with buckles is not permitted on the attractions. No footwear may be worn on the Mountain Scream, Wild River Falls or The Butterfly. Water shoes or similar footwear is acceptable on all other attractions.
Life Vests
Life vests are free of charge and required for small children and non-swimmers.
Tubes and Rafts
Personal tubes, rafts, and water wings are not allowed in the park. Any attraction that requires or allows a tube, raft or mat will have them provided free of charge on a first-come, first-served basis.
Family Restrooms
Family restrooms feature their own private entrance making these facilites accessible to both moms and dads with little ones. Family restrooms are located near the entrance to Big Bear Plunge and The Cascades.
Lost Children
We hope it doesn't happen, but prepare just in case your little one gets separated from you. Parents should contact the first available Host for assistance if a child is lost. Also, take time upon arrival to point out uniformed Dollywood's Splash Country Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost.
Strollers
You can bring your own or Dollywood's Splash Country offers strollers for rent on a first-come, first-served basis. The fee is $10 for a single; $15 for a double.
Swim Diapers
Swim diapers must be worn by babies/toddlers not yet potty trained. Swim diapers are available for purchase in the merchandise shop.
First Aid Station
Should you require medical assistance, Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park operating hours. Ask any Host for assistance or directions.
Package Pickup
Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day. Simply let the merchandise Host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before Park closing. For your convenience, Package Pickup is staffed until Park closing.
Sundry Items
Regardless of how well you plan, it's still easy to forget something. Hillside General Store, located in Craftsmen's Valley, has an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy.
Best Days to Visit
Depending on the time of year, some days at Dollywood can be less crowded than others. For instance, in the spring, Thursdays are less crowded. In the summer, try for Wednesday or Thursday. In the fall, you might consider weekdays. During the Christmas season, weekdays are your best bet. Our operating days and hours vary; please check our Operating Calendar to confirm the schedule.
Best Value
If you plan on visiting Dollywood more than two days, the Dollywood season pass is your best economical value. Take advantage of our "Arrive after 3 PM, and the next day's free" program. It's that simple. From March through October, arrive after 3 PM and return the next operating day free!
Church Service
If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapel located in the Craftsmen's Valley. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.)
Dress Guidelines
Dollywood is a family-oriented park, so proper attire is required. Shirts and shoes are a must (sandals and flip flops are acceptable). Clothing with distracting words or images is not permitted. Bathing suits are acceptable but must be worn underneath outerwear. All other clothing should be suitable for a family environment. Visit our Frequently Asked Questions page for specific restrictions.
Guide Maps & Entertainment Schedules
Maps and show guides are necessary for a successful visit. They are available at the main entrance and from roaming park Greeters, as well as on the Downloads page when available. Take a few moments to familiarize yourself with the park layout and note those things that you want to see. Then, plan accordingly.
Shows
Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Then, identify any shows that you wish to see, locate the appropriate theatre, and plan your day accordingly. Theatre seating is on a first-come, first-served basis, so planning ahead can be helpful. Tickets are not required for Dollywood shows (with the exception of special concerts). However, our Q2Q line management system is offered for an additional fee which can help you save time by avoiding long lines.
Baby Care Center

Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center.  Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment.

  • Private nursing area furnished with six gliders with foot stools
  • Two baby changing stations and a restroom
Changing & Nursing Stations
Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square and The Village.
Family Restroom
Located in Showstreet, a new family restroom features its own private entrance making this new facility accessible to both moms and dads with little ones.
Lost Children
We hope it doesn't happen, but prepare just in case your little one gets separated from you. Parents should contact the first available Host for assistance if a child is lost. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost.
Parent Swap
When members of a group do not meet minimum height requirements, Dollywood’s “Parent Swap” program provides hassle-free boarding of rides and attractions. Dollywood’s “Parent Swap” is easy; here’s how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the “Parent Swap.” (Strollers and/or loose articles are not permitted.) One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) while the rest of the group rides the attraction. Once the group returns, the adults will “swap” places with each other. On some rides, other group members may be allowed to ride again for the second half of the “swap.” After the “Parent Swap,” Guests will exit with other riders. Note: Due to the ride design of the Mountain Slidewinder and the attractions offered inside Imagination Cinema, the wait is a bit longer to complete the “Parent Swap.”
Strollers
You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. The fee is $10 for a single; $15 for a double. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. It's also a good idea to provide easily recognizable identification for your stroller.
Warming Bottles
Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Please ask any host for assistance. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility.