Dates & Hours of Operation
Is Dollywood open every day and what are the hours?Dollywood is open approximately nine months of the year. As our schedule varies greatly, please check our
Operating Calendar for specific operating dates and hours.
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Lodging Area Information
Where can I stay when I visit Dollywood?
Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:
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Directions
How do I get to Dollywood?
Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our
Driving Directions page for a map of the area.
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Weather & Road Closings
What is the weather like there?
Smoky Mountain weather is very unpredictable. You should obtain an up-to-the-minute weather report prior to your visit. Current area weather conditions can be found on our
Weather page.
Do you offer rain checks?
If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Check—just ask. Rain Checks are distributed at the Season Pass Center and are valid until the end of the season. Rain Checks are not available for Season Passholders.
Are there any road closings that might influence my travel?
Information on area road closings can be found on our
Driving Directions page.
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Baby Care Facilities
Are there designated areas where I can change diapers or nurse my baby?
Baby Care Centers, located in the Showstreet and Country Fair areas, offer nursing areas, changing stations and family restrooms. There are also nursing stations available at the restrooms in Jukebox Junction and The Village. Vending facilities are available at the restrooms in Rivertown Junction, Craftsman's Valley and Jukebox Junction.
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Pet & Animal Policy
Are pets allowed on park?
Although pets are not permitted inside Dollywood, our one-of-a-kind kennel,
Doggywood®, is available for the convenience of our Guests and their dogs. Service animals for Guests with disabilities are allowed inside Dollywood.
Do you have kennels for my pet?Doggywood® is a one-of-a-kind, climate-controlled indoor dog care facility. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. For owners who really want to “pamper their pooch,” four cottages are available, or smaller kennels are available. An additional amount will be charged for each additional dog sharing a kennel or cottage. Visit our
Doggywood Information page for prices.
The daily rental fee provides each dog its own water supply, and a walk area is located adjacent to the building so owners can spend time with their pets without having to leave the park. Space is limited, and reservations are highly recommended. Please call 865-428-9826 during
Park operating hours.
Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Visit our
Doggywood Information page for more information.
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Dress Guidelines
Are there clothing guidelines at Dollywood?
To preserve our family atmosphere proper clothing is required including shirts and shoes (sandals or flip-flops are acceptable). Clothing with offensive words and/or pictures will not be permitted inside the park. Guests may not wear character type costumes on park.
Male guests must wear t-shirts, muscle shirts, tank tops or opaque shirts buttoned at least 2/3 of the way up from the waist, and must wear slacks or shorts that completely cover the buttocks.
Female guests must wear t-shirts, tank tops, halter-tops, opaque shirts, blouses, or dresses that are buttoned at least 2/3 of the way up from the waist, and must wear slacks, skirts, dresses, or shorts that completely cover the buttocks.
Any clothing in violation of the Tennessee Code on indecent exposure will require additional cover-up. Dollywood reserves the right to require additional or different attire where we deem appropriate. Should a guest refuse to comply with our requests, the guest will be politely asked to leave the property.
What type of footwear should I bring?
Footwear without heel straps is not permitted on the following attractions: Adventure Mountain, Sky Rider, Timber Tower and Waltzing Swinger. In addition, footwear must be closed-toe (and secure at the heel) for Adventure Mountain.
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Nutritional Needs Information
Are there special dining options for people with food allergies and/or specific nutritional needs? Dollywood offers a variety of options for Guests who must make nutritional needs considerations. Below are some detailed dining options. For more information concerning dining options for Guests with food allergies, please contact our Foods Department at 865-428-9428.
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First Aid
Do you have a First Aid Station? Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park hours.
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Smoking, Alcohol, Weapons
Do you have a smoking policy at Dollywood?
If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants.
Are weapons or alcohol allowed?
Weapons and alcoholic beverages are not permitted on Dollywood Property.
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Lost & Found
Who do I contact if I lose something at Dollywood?
Contact the Lost and Found Department at 865-428-9838.
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Dollywood Park Map
Where can I get a map of Dollywood? Maps are available at Dollywood just inside the main entrance of the park. A map is also available online at
Dollywood Guide Map.[ back to top ]
Parking
Do I have to pay to park? Yes, $8 for all standard length vehicles, $11 for oversize length vehicles such as RVs and trailers. Trams provide transportation to the Front Gate. However, parking is FREE if you purchase a Dollywood Gold Season Pass.
Is there a special parking lot for my RV?
Yes, you will receive a parking permit when you pay $11 at the tollbooth. This allows you to park your RV in our "Permit Parking" lot. Trams provide transportation to the Front Gate. RV parking lot is not available for overnight parking or camping.
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Q2Q® Line Management System
Can I skip the long lines at any of the shows?
Yes. Dollywood’s easy-to-use
Q2Q® electronic line management system lets you avoid long show lines at select shows and rides.
Click here for a complete listing of shows and rides available to Q
2Q users. Plus, learn more about Q
2Q and how you can enjoy More Time, Less Wait!
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Foods & Picnic Areas
Do you have picnic areas available if we bring our own food? After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood. Although we do not allow food or drink to be brought into the Park, Dollywood offers a wide variety of delicious foods available at our restaurants and snack vendors. (Special dietary needs should be addressed with the Foods Office prior to arrival at 865-428-9428.) However, if you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped, then you can return later that same day. Dollywood does not have picnic areas at the Park, but if you would like to picnic somewhere, the Smoky Mountains National Park is a great place to visit.
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Locker & Stroller Rental
Do you have strollers for rent?
A limited number of single and double strollers are available for rent on a first-come, first served basis. Single strollers are $10 (plus tax) per day, and double strollers are $13 (plus tax) per day. Discounts are available on stroller rentals for Dollywood Gold and Super Gold Passholders.
Are lockers available? Lockers are available at Adventure Mountain, SkyZip, Mystery Mine, River Battle, Daredevil Falls, Stroller Rental and near the Tennessee Tornado roller coaster.
At the Stroller Rental and SkyZip, lockers are $1.00 each time the locker is opened. At Adventure Mountain, Mystery Mine, River Battle, Daredevil Falls and near the Tennessee Tornado roller coaster, lockers are $.50 each time the locker is open.
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Ride Height Requirements
What are the height / safety requirements for the rides?
A list of our Safety Requirements can be found on our Ride Height Restrictions page.
How do I know which rides my child can ride?
Children can ride if they meet the minimum height requirement established by the ride’s manufacturer to ensure Guest safety. To determine which rides are suitable for your child, please visit Dollywood’s Centralized Measuring station located at the Q2Q Reservation Center in the Park’s Adventures in Imagination area. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park.
Taking advantage of Dollywood’s Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones aren’t tall enough to ride. For a complete listing of Dollywood’s ride height restrictions, please click here.
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Water Fountains
Do you have water fountains throughout the park? Water fountains are located near many of our restrooms.
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Re-Entry Policy
May I exit the park and return later in the day? Have your hand stamped at the exit at the Dollywood Emporium. Keep your ticket so it can be scanned when you return.
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Package Pickup
Do I have to carry my merchandise purchases with me all day? Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day. Simply let the merchandise Host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before Park closing. For your convenience, Package Pickup is staffed until Park closing.
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Show Admission
Do I have to pay extra to see the shows?
There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Please see our Shows section for more information.
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Entertainment Schedule
What is the Entertainment Schedule for a specific date? Our regular Entertainment Schedule is available one week in advance.
Please see our
Entertainment Guide for more information.
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Entertainment Auditions
How do I become a Dollywood vocalist or instrumentalist? Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. Please call 865-428-9553 or see our
Entertainment Auditions page for more information.
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Discounts / Coupons
What discounts are available? Dollywood’s current discount promotions can be found on our
Special Offers page.
Do you offer a AAA discount at the front gate? We do not offer AAA discounts at Dollywood. However, some AAA chapters have opted to sell Dollywood tickets. Contact your local chapter to determine if Dollywood tickets are available.
Do you have a military discount on admission tickets? Yes. Dollywood has always been proud to assist our military families. Visit our
Special Offers section for information on this discount.
If I buy a one-day admission ticket, can I upgrade it to a season pass? Season Passes are your best value if visiting more than one time during the season. You can apply your one-day admission toward the price of a season pass. This transaction must be made on the day of your visit before leaving the Park.
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Group Rates
Do you have group rates? Yes, we offer group rates for groups of 15 or more paying Guests. Our group reservation number is 865-428-9890. Groups must make reservations at least 1 week in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Please see our
Group Information section for more information.
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Limited Activity Tickets
I don't want to ride the rides; do you have a separate ticket for only the shows?
I don't want to see the shows; do you have a separate ticket for only the rides?
I only want to visit the museums; do you have a separate ticket for them? We do not have a limited activity ticket. Dollywood tickets include all rides (except SkyZip), shows (except special ticketed events), museums, crafts and other attractions (except for our paid games).
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Dixie Stampede Tickets
Do you have a combo ticket with Dixie Stampede? Dollywood does not offer a combination ticket with the Dixie Stampede unless your party is a group of 20 or more. Please visit our
Group Information section for more information on this ticket option.
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Payment Methods
Do you take checks? Yes. A check may be written for admission, food and/or merchandise. Dollywood uses Telecheck Electronic Cash Advance (ECA) which submits the check payment as a debit entry to your account. A current driver's license is required for identification.
What credit cards do you accept? Visa, Mastercard and Discover.
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ATM
Do you have ATM machines on park? ATM machines are located in the Dollywood Emporium, in Rivertown Junction at the White Water Nature Shop, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and at the Season Pass Exchange Center in Market Square.
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Disability Accommodations
Do you have disability parking? Yes. Disability license plate or hang tag must be visible. Please see our
Special Information for Guests with Disabilities section for more information. Standard parking fees apply.
Do you have wheelchairs for rent? A limited number of wheelchairs and Electric Convenience Vehicles (ECVs) are available for rent. (Guest must be 16 or older with a valid driver's license to rent an ECV along with the signature of a parent/guardian age 21 or older.) Reservations are not taken; they are rented on a first-come, first-served basis, and cannot be carried over to the next day (on an "After 3:00, Next Day Free" ticket). Wheelchairs are $8 per day. ECVs are $34 for a full day. Discounts are available on wheelchair and ECV rentals for Dollywood Gold and Super Gold Passholders. No other discounts apply.
A 50% discount is offered on an ECV after 3:00 p.m. through October 28 or after 6:00 p.m. during our Smoky Mountain Christmas.
Are all areas wheelchair accessible? A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Please see our
Special Information for Guests with Disabilities section for more information.
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Donations
How do I make a request to Dollywood for a donation of Dollywood admission tickets to my organization?
As you might expect, Dollywood receives numerous donation requests in support of a variety of worthwhile causes. In an effort to be consistent and provide support to as many organizations as possible, Dollywood regrets that it can donate only to fundraising events in Tennessee, Alabama, Georgia, Kentucky, North Carolina, Ohio, South Carolina, Virginia and West Virginia.
Requests for a donation must be submitted on the organization’s official letterhead stationary. (Please see guideline one below if your organization is planning a fundraiser on behalf of a charitable organization since this will require two letters.) Requests must be sent by fax to "DOLLYWOOD DONATIONS" (including address, telephone & fax) to (865) 428-9743. Please use the following as a checklist for our guidelines:
- Provide a request letter from the charitable organization on official letterhead stationary. Also, if your company is organizing the fundraiser on behalf of a charitable organization, please submit two letters: one on your company letterhead and a second on the charitable corporation’s letterhead.
- Submit request 1 month prior to fundraiser/event.
- Specify the date of the fundraiser/event.
- Include explanation of the fundraiser/event.
- Include a signature on each letter.
- School requests must be signed by the principal and faxed from the school fax machine.
- Include fliers or newspaper articles with requests when possible.
Please allow two weeks for a response. E-mail and phone requests will not be accepted.[ back to top ]
Dolly Parton Information
When does Dolly Parton perform? We only have information concerning Dolly's schedule as it relates to Dollywood. Dolly makes various appearances at Dollywood during the park’s operating season. Details regarding Dolly’s park appearances are not available at this time.
If you cannot find the answer to your question or would like to send feedback concerning your visit to Dollywood, please
email us here.
(We're sorry, but due to the large volume of e-mail received daily, please allow 8 - 10 days for response.)
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