Guest Services

Customer Service

General Dollywood Information:
Toll Free 1-800-365-5996

Dollywood Cabins:
Toll Free 1-866-857-2123

Group Information:
Toll Free 1-888-428-6789

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Guest Services

  • Have a question?  Check our Frequently Asked Questions page to find your answer. More details

  • Parking for all standard length vehicles is $12; parking for RVs is $18. However, parking is FREE if you purchase a Dollywood Gold Season Pass. More details

  • Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service.  More details

  • TimeSaver

    Would you like more time to have fun and less waiting in line for shows and rides?  Then Dollywood’s TimeSaver electronic line management system is for you! More details

  • Learn more about our helpful resources to assist in planning your day and making informed decisions about the various attractions, rides, services and amenities at Dollywood. More details

  • ATM

    Dollywood has ATMs located throughout the park for the convenience of our Guests.

    More details

  • Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood®. Space is limited and reservations are highly recommended.  Please call (865) 428-9826 during park operating hours.  Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. More details

  • Dollywood Passholder Early Entry Schedule

    Each Saturday, Dollywood opens one hour prior to the scheduled opening time just for season passholders to enjoy a select ride! More details

  • Printable Cards

    Let us make your gift giving simple! Purchase any Dollywood product online, and we’ll give you a FREE printable card in which to place your gift. More details

  • Guests who lost an item during their visit may contact the Lost and Found Department at 865-428-9838. More details