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Customer Service

General Dollywood Information: Toll Free 1-800-365-5996

Dollywood Cabins:
Toll Free 1-866-857-2123

Group Information: Toll Free 1-888-428-6789


Guests who lose an item during their visit may stop by the Lost and Found window, one hour after the park opens, adjacent to Guest Services and Doggywood at our front gate ticket.  (Lost and Found closes when all Guests are out of the park.) Guests may also call Lost and Found at 865-428-9838 to see if an item has been turned in.