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Call Dollywood

To request additional information concerning Dollywood, call the number below.

1-800-365-5996

Call Dollywood Cabins

To request additional information concerning Dollywood Cabins, call the number below.

1-866-857-2123

Answers

Age Appropriate Rides & Attractions
  • Most Dollywood rides have minimum height requirements which you can view in our Rides & Attractions section. But, depending on the height of your little ones, we might suggest the following rides: Toddlers: Lil' Loggers' Landing, Beaver Creek, Beaver Creak Boat Float, Carousel, Busy Bees, Lucky Ducky, Piggy Parade, Amazing Flying Elephants, Lemon Twist, Wonder Wheel, Rockin' Roadway and Country Fair Games. Tweens & Teens: FireChaser Express®, Mystery Mine®, Thunderhead®, Dizzy Disk, Shooting Star, Sky Rider, Tennessee Tornado, Blazing Fury, Daredevil Falls, River Rampage, Waltzing Swinger, Scrambler, Dolly's Demolition Derby, Mountain Slidewinder, and Sideshow Spin. Fun for the Whole Family: River Battle, Lumberjack Lifts, Dollywood Express, Chasing Rainbows®, Village Carousel, Eagle Mountain Sanctuary, Smoky Mountain Home, Calico Falls School House, Robert F. Thomas Chapel, and Country Fair Games.
Ride Height Requirements
  • If you’re visiting Dollywood with children under 48 inches in height (or you’re just not sure), make sure to visit the park’s Centralized Measuring station located near the Q2Q Reservation Center in the Market Square area on Showstreet. Your child will be measured by a Dollywood Host and given a color-coded wristband. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Taking advantage of Dollywood’s Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride.
Maximize Your Ride Time
  • Upon arrival, decide which rides you want to enjoy. While everyone else is waiting for rides at the front of the park, lines are shorter if you're willing to walk a bit farther to the back of the park. If you want to beat the crowd, make the Tennessee Tornado or the Thunderhead first on your list.
Ride Symbols
  • At each Dollywood ride and attraction, you’ll find a posted symbol indicating its intensity. Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction.
Kids' Meals
  • Several Dollywood eateries offer kids' meals. You'll find them at Aunt Granny's, Miss Lillian's Chicken House, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza.
Snacks from Home
  • Although you can't bring food items from home, Dollywood does provide a variety of kid-friendly, healthful snacks to enjoy. Juice is available at the Showstreet Bakery and Aunt Granny's. You may purchase milk at Miss Lillian's, Aunt Granny's, Granny Ogles Ham 'n' Beans, Apple Jack's, Grandstand, Victoria's Pizza and Market Square. If you need something that is unavailable, you may leave the park and return later the same day by keeping your admission ticket and getting your hand stamped as you exit.
Water
  • Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park restaurants and most food outlets; just ask. Plus, water fountains are located near all restrooms. Bottled water may be purchased.
First Aid Station
  • Should you require medical assistance, Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park operating hours. Ask any Host for assistance or directions.
Package Pickup
  • Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day. Simply let the merchandise Host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before Park closing. For your convenience, Package Pickup is staffed until Park closing.
Sundry Items
  • Regardless of how well you plan, it's still easy to forget something. The Dollywood Emporium, Cas Walkers, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy.
Best Days to Visit
  • Depending on the time of year, some days at Dollywood can be less crowded than others. For instance, in the spring, Thursdays are less crowded. In the summer, try for Wednesday or Thursday. In the fall, you might consider weekdays. During the Christmas season, weekdays are your best bet. Our operating days and hours vary; please check our Operating Calendar to confirm the schedule.
Best Value
  • If you plan on visiting Dollywood more than two days, the Dollywood season pass is your best economical value. Take advantage of our "Arrive after 3 PM, and the next day's free" program. It's that simple. From March through October, arrive after 3 PM and return the next operating day free!
Church Service
  • If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapel located in the Craftsman's Valley. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.)
Dress Guidelines
  • Dollywood is a family-oriented park, so proper attire is required. Shirts and shoes are a must (sandals and flip flops are acceptable). Clothing with distracting words or images is not permitted. Bathing suits are acceptable but must be worn underneath outerwear. All other clothing should be suitable for a family environment. Visit our Frequently Asked Questions page for specific restrictions.
Guide Maps & Entertainment Schedules
  • Maps and show guides are necessary for a successful visit. They are available at the main entrance and from roaming park Greeters, as well as on the Maps page when available. Take a few moments to familiarize yourself with the park layout and note those things that you want to see. Then, plan accordingly.
Shows
  • Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Then, identify any shows that you wish to see, locate the appropriate theatre, and plan your day accordingly. Theatre seating is on a first-come, first-served basis, so planning ahead can be helpful. Tickets are not required for Dollywood shows (with the exception of special concerts). However, our Q2Q line management system is offered for an additional fee which can help you save time by avoiding long lines.
Baby Care Center
  • Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center.  Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment.

    • Private nursing area furnished with six gliders with foot stools
    • Two baby changing stations and a restroom
Changing & Nursing Stations
  • Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop.
Family Restroom
  • Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet.
Lost Children
  • We hope it doesn't happen, but prepare just in case your little one gets separated from you. Parents should contact the first available host for assistance if a child is lost. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost.
Parent Swap
  • When members of a group do not meet minimum height requirements, Dollywood’s “Parent Swap” program provides hassle-free boarding of rides and attractions. Dollywood’s “Parent Swap” is easy; here’s how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the “Parent Swap.” (Strollers and/or loose articles are not permitted.) One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) while the rest of the group rides the attraction. Once the group returns, the adults will “swap” places with each other. On some rides, other group members may be allowed to ride again for the second half of the “swap.” After the “Parent Swap,” Guests will exit with other riders. Note: Due to the ride design of the Mountain Slidewinder, the wait is a bit longer to complete the “Parent Swap.”
Strollers
  • You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. The fee is $11 for a single; $13 for a double (not tax included). If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. It's also a good idea to provide easily recognizable identification for your stroller.
Warming Bottles
  • Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Please ask any host for assistance. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility.