RIDE ACCESSIBILITY
We want your Dollywood's Splash Country visit to be fun and enjoyable. Our accessibility guide is a helpful resource to assist in planning your day and making informed decisions about the various attractions, rides, services and amenities at Dollywood's Splash Country. If you need additional assistance, please feel free to ask any Host.
CALMING AREA
A Calming Area has been created for helping our Guests with special needs that may have a sensory overload while visiting us at Dollywood’s Splash Country®. The Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board, and a weighted lap pad.
To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you.
SERVICE ANIMALS
Trained service animals are welcome at Dollywood. Tennessee ADA regulations do not recognize comfort animals, emotional support animals or therapy animals, and these animals are not permitted in our park. Service animals must remain on a harness or leash no longer than four feet, remain under the control of their handler at all times and be housebroken. Service animals must be harnessed, leashed or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case, the person must use voice, signal or other effective means to maintain control of the animal.
Service animals are permitted throughout the park though animals are not allowed on rides (trams, the Dollywood Express and the chariot seat location on the Village Carousel are the exceptions). Owners are responsible for cleaning and disposing of animal waste. There are animal relief areas indicated on the park map.
Under the ADA, service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of the individual with a disability. Comfort animals, emotional support animals, or therapy animals are not service animals according to ADA regulations and these animals are not permitted in the park.
Tennessee State Pool Regulations do not allow animals, including service animals, in public swimming venues and splash pads- including water features and fountains- or closer than 4 ft to the water on wet decks. The ADA does not override public health code that prohibit dogs in swimming pools.
