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Customer Service

General Dollywood Information: Toll Free 1-800-365-5996

Group Information:


Make your reservation ONLINE NOW  and as far in advance as possible—especially for busy weekends and popular summer holidays—to enjoy this incredibly popular amenity!  Or  call 1-800-DOLLYWOOD (365-5996).

Call Dollywood

To request additional information concerning Dollywood, call the number below.




Retreats Locations Map

Relax in the privacy and comfort of your own Retreat at Dollywood's Splash Country.  Each unit offers 200 square feet of shaded space, or you can soak up the sun on the additional 100-square-foot sun deck.


Reservations, which apply for up to 10 people (additional guests are $10 each), are recommended but not required. However, we encourage you to make your reservations as far in advance as possible since this amenity is quite popular, especially on weekends and holidays.


Planning a birthday party? Check out our Retreat Birthday Party Package and make planning simple!

Enjoy the summer breeze or draw the net drapes for a little seclusion. Each retreat offers:
  • Satellite television (select programming)
  • One (1) ceiling fan
  • Dining table with six dining chairs
  • Two (2) lounge chairs
  • Secure storage
  • Delivery of entrees and bottled drinks purchased using the phone inside each Retreat. (No Outside Food or Beverages Permitted)
  • ADA Accessible Retreats (3/4 of a mile from front gate)
    • Great Escape
    • Lazy Day
    • Country Cove
    • Cozy Corral
    • Creekside Oasis
    • Water’s Edge
    • Sunny Day Hideaway
    • Shady Spot
    • Daredevil’s Den
    • Splash Haven

Keep watching here for 2016 pricing!

*Does not include Dollywood's Splash Country admission. Linens are not provided. Food and beverages are an additional charge; outside food and beverages are not permitted.
**All cancellations must be received by 1PM the day prior to the reserved date to receive a full refund.  (Rental fee will not be refunded day of or in the event of no cancellation or inclement weather.)