Share Page

Back to Guest Services

Call Dollywood's Splash Country

To request additional information concerning Dollywood's Splash Country, call the number below.

1-800-Dollywood

Customer Service

1-800-365-5996

Answers

Disability Parking
  • Disability license plate or hang tag must be visible. Please see our Accessibility section for more information. Standard parking fees apply.
Wheelchair Accessibility
  • A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Please see our Accessibility section for more information.
Wheelchairs for Rent
  • A limited number of wheelchairs are available for rent. Reservations are not taken; wheelchairs are rented on a first-come, first-served basis, and cannot be carried over to the next day (on an "After 3:00, Next Day Free" ticket). Wheelchairs are $10 per day. Discounts are available on wheelchair rentals for Dollywood's Splash Country Gold and Super Gold Passholders. No other discounts apply.
Map of Dollywood's Splash Country
Parking Fee
  • $10 for all standard length vehicles, $15 for oversize length
    vehicles such as RVs and trailers. Trams provide transportation to the
    Front Gate. However, parking is FREE if you purchase a Dollywood's Splash Country Gold Season Pass.
Reentrance to the park on the same day
  • You must have your hand stamped at the exit.
Children without supervision
  • For the safety of our Guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood's Splash Country.
Water Fountains
  • Water fountains are located near many of our restrooms.
Dollywood's Splash Country Pet Policy
  • Pets are not permitted. Dollywood's Splash Country welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions.
Kennels for Dogs
  • Dollywood's Splash Country does not have kennels. However, Dollywood has kennels that may also be used by Dollywood's Splash Country Guests. Doggywood® is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. For owners who really want to “pamper their pooch,” four cottages are available, or smaller kennels are available. An additional amount will be charged for each additional dog sharing a kennel or cottage. The daily rental fee provides each dog its own water supply. Space is limited, and reservations are highly recommended. Please call 865-428-9826 during Dollywood operating hours. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Visit the Doggywood page for more information. *Please note: Doggywood can only accommodate dogs.
Picnic Areas outside of Dollywood's Splash Country
  • After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood's Splash Country. Although we do not allow food or drink to be brought into the Park, Dollywood's Splash Country offers a wide variety of delicious foods available at our restaurants and snack vendors. (Special dietary needs should be addressed with the Safety Office prior to arrival.) However, if you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped, then you can return later that same day. Dollywood's Splash Country does not have picnic areas at the Park. However, Dollywood’s Splash Country has picnic tables outside the Front Gate if you choose to leave the Park to have a picnic.
AAA Discount
  • We do not offer AAA discounts at Dollywood's Splash Country. However some AAA chapters have opted to sell Dollywood's Splash Country tickets. Contact your local chapter to determine if Dollywood's Splash Country tickets are available.
Discounts
  • Dollywood's Splash Country's current discount promotions can be found on our Special Offers page.
Group Rates
  • We offer group rates for groups of 15 or more paying Guests. Our group reservation number is 865-428-9890. Groups must make reservations at least 2 weeks in advance in order to receive one complimentary ticket per fifteen paid. Please see our Group Information section for more information.
Dollywood's Splash Country Military Discount Tickets
  • Dollywood's Splash Country has always been proud to assist our military families. Visit our Special Offers section for information on this discount.
Upgrade to a Season Pass
  • Season Passes are your best value if visiting more than one time during the season. You can apply your one-day admission toward the price of a season pass. This transaction must be made on the day of your visit before leaving the Park.
ATM
  • An ATM machine is located at the front entrance of Riverside Trading Post.
Check Payment
  • A check may be written for admission, food and/or merchandise. Dollywood’s Splash Country uses Telecheck Electronic Cash Advance (ECA) which submits the check payment as a debit entry to your account. A current driver's license is required for identification.
Accepted Credit Cards
  • Amex, Visa, Mastercard and Discover.
Footwear
  • Shoes, sandals or footwear with buckles are not permitted on the attractions. No footwear may be worn on the Mountain Scream, Wild River Falls, SwiftWater Run, The Butterfly or Bear Mountain Fire Tower. Water shoes or similar footwear is acceptable on all other attractions.
Glasses and Sunglasses
  • However, they are only permitted with a head strap on the attractions.
Weapon and Alcohol Policy
  • Weapons and alcoholic beverages are not permitted on Dollywood's Splash Country Property.
Appropriate Attire
  • Only swimsuits are allowed on the water attractions. No swimsuits with buckles, rivets, or any sharp objects, no denim, corduroy or cutoffs allowed. Shirts are not permitted on the body slides (no exceptions). Thong swimsuits are not permitted. Shirts with profanity are not permitted.
First Aid
  • Dollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during Park hours.
Life vests
  • Life vests are provided at no additional charge and will be required for non-swimmers and small children at the direction of the Lifeguards. Personal life vests must be USCG approved and in good condition. Water wings, floatation seats or bubble packs may not be used. Life vests are strongly recommended for non-swimmers and weak swimmers.
Lockers for Rent
  • All day lockers are available for $7.00 plus a $5.00 refundable deposit. Family-sized lockers are available for $17.00 plus a $5.00 refundable deposit. Discounts are available on lockers for Dollywood's Splash Country Gold and Super Gold Passholders. Please visit the Locker Rentals page for more information.
Baby Care Centers
  • Baby Care Centers, located near Big Bear Plunge and The Cascades, offer nursing areas, changing stations and family restrooms.
Safety Restrictions
  • Pregnant women, persons with heart conditions, back or neck problems, persons with casts or under the influence of alcohol or drugs are not permitted to ride. Riders should be in good health and good physical condition to participate in the attractions. Guests who are extremely overweight or in poor physical condition are subject to increased risk of injury and should not ride.
Strollers for Rent
  • A limited number of single strollers are available for rent on a first-come, first served basis. Single strollers are $10 (plus tax) per day. Discounts are available on stroller rentals for Dollywood's Splash Country Gold and Super Gold Passholders.
Swim Diapers
  • Swim diapers must be worn by babies / toddlers not yet potty trained. Swim diapers are available at the Riverside Trading Post.
Towels
  • We encourage you to bring your own towel when visiting. Towels are not provided but are available for purchase if you need one.
Tubes
  • Tubes are provided at no additional charge on a first come first serve basis for the wave pool, lazy river and tube slides. No personal tubes, noodles or floats will be allowed in the water including children's "water wings," "floatation seats," "inflatable rings," or "bubble packs."
Dollywood's Splash Country Operating Schedule
Directions to Dollywood's Splash Country
  • Dollywood's Splash Country is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our Driving Directions page for a map of the area.
Rain Check Policy
  • If adverse weather conditions significantly affect Park operations and your visit is shortened by the severe weather conditions, you can request a Rain Check—just ask. Rain Checks are distributed at the Front Gate and are valid until the end of the season. Rain Checks are not available for Season Passholders.
Road Closing Notifications
Local Weather
  • Smoky Mountain weather is very unpredictable. You should obtain an up-to-the-minute weather report prior to your visit. Simply use the zip code "37863" on the weather website or mobile app of your choice.
Accommodations
Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:

Dollywood Cabins - Located just two miles from Dollywood's Splash Country's entrance, come experience our spectacular mountain views and Southern hospitality while you discover the many amenities of these luxury Smoky Mountain log cabins.

Vacation Packages - Purchase your tickets and book your lodging at the same time.

Area Information:

    o Pigeon Forge Department of Tourism - (800) 251-9100

    o Gatlinburg Department of Tourism - (800) 343-1475

    o Sevierville Chamber of Commerce - (888) 738-4378

    o Townsend Visitor's Bureau - (800) 525-6834