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Customer Service

General Dollywood Information: Toll Free 1-800-365-5996

Dollywood Cabins:
Toll Free 1-866-857-2123

Group Information: 1-865-428-9890


Dollywood’s Splash Country guests have a way to enjoy more time on their favorite attractions! Thanks to TimeSaver H2O, a convenient line reservation system, guests are able to reserve a position in line for many of Dollywood’s Splash Country’s most popular attractions, including Tennessee’s first and only water coaster, RiverRush.

Each guest with a TimeSaver H2O wristband can use one of five conveniently-located kiosks to schedule their slide. TimeSaver H2O secures a position in a virtual line, freeing guests to experience other attractions in the park. The waterproof wristband indicates when it’s time to return to the scheduled slide.

TimeSaver H2O wristband rental enables you to wait for slides without having to stand in line, with an option which offers expedited service. 

TimeSaver H2O may be purchased near the main gate at the TimeSaver H2O booth. Online purchases are not available at this time.

TimeSaver can be used on:

  • RiverRush
  • The Butterfly
  • Fire Tower Falls
  • Mountain Scream
  • Mountain Twist
  • Raging River Rapids
  • Slick Rock Racer
  • SwiftWater Run

*Additional charges are required for each TimeSaver H2O Pass. A $5 deposit per wristband is required and will be refunded when the wristband is returned. Gold Passholders receive a $5 discount.