Dollywood Parks and Resorts

UPDATE: April 29, 2020


Dollywood Parks & DreamMore Resort Temporarily Closed. Dollywood's Smoky Mountain Cabins are Currently Open.

We continue to consult with medical experts and monitor the situation to determine when it may be safe to reopen Dollywood and Dollywood’s DreamMore Resort. The safety of our employees and guests remain our highest priority.

Season Pass Update: All Current 2020 Season Passes Will Be Extended Through June 1, 2021.

To ensure your family will be able to have plenty of time to enjoy your 2020 Season Passes, we are extending the validity of your current 2020 Season Pass through June 1, 2021. This extension also applies to the FREE Pre-K Imagination Season Pass. There is nothing you need to do. Your pass will automatically be updated. Soon, we will also be sharing how to redeem your Summer Bring-A-Friend FREE as well as our future plans for re-opening.

Dollywood will continue to watch the conditions within our region, consult with our medical experts and follow CDC guidelines to determine the re-opening date for the parks and resort. We will continue to communicate any additional changes as they occur.


 

 

Due to continued uncertainty related to the duration of this global pandemic and until our specific re-opening date is clear, Dollywood Parks and Resorts will be operating with minimal staff required to maintain business continuity. During this time, we encourage Season Passholders, Resort Guests and Group Guests to use the specific contact us forms below to help us better expedite your inquiry. Please allow an extended period of time for a response as call center hours are now Monday, Wednesday and Friday from 11 a.m. to 3 p.m. For Dollywood's Smoky Mountain Cabins Guests, our office is open daily from 9 a.m. - 5 p.m.

 

Passholder Inquiries

 
Contact Us

Resort Guest Inquiries

 
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Group Guest Inquiries

 
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Cabin Guest Inquiries

 
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Previous Announcements:


UPDATE: March 23, 2020


Based on daily changes in the status of the coronavirus pandemic and guidelines by the Centers for Disease Control we are delaying the opening of Dollywood and suspending the operations Dollywood’s DreamMore Resort and Spa as of March 24. Dollywood’s Smoky Mountain Cabins remains open at this time.

“The coronavirus crisis is unprecedented, and based on the ever-changing developments, we are constantly re-evaluating our options and hoping to open in May,” Craig Ross, Dollywood President said.

Ross continued, “We are looking daily at all of our options to present an exciting and entertaining 2020 season that is a great experience for our guests, but our first priority is the safety of our hosts and guests. .” 

Dollywood will continue to watch the conditions within our region, consult with our medical experts and follow CDC guidelines to determine the re-opening date for the parks and resort. We will continue to communicate any additional changes as they occur.

For guests with resort reservations or tickets for this period of temporary closure, please contact 1-800-DOLLYWOOD for rescheduling information.


UPDATE: March 13, 2020


DOLLYWOOD TO POSTPONE GRAND OPENING TO PARK GUESTS UNTIL MARCH 28

PIGEON FORGE, TN (Friday, March 13, 2020) --- The coronavirus pandemic is an escalating and ever-changing issue. As a result, The Dollywood Company is delaying the opening of its Dollywood theme park to guests for the next two weeks beginning tomorrow (March 14). Dolly Parton’s Stampede and Pirates Voyage also will be closed beginning March 16. Dollywood’s DreamMore Resort and Spa, and Dollywood’s Smoky Mountain Cabins will remain open at this time.

“We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with health experts, we are going to delay our season opening until March 28,” Craig Ross, Dollywood President said. “Despite the delay in opening, we are committed to taking care of our hosts while the park remains closed.”

“We need to focus on good health and praying for those who are affected. We know brighter days are ahead,” Dolly Parton added.

Dollywood continues to watch the conditions within the East Tennessee area, to consult with its medical experts and to follow CDC guidelines. The park will communicate any additional changes should they occur.


UPDATE: March 11, 2020


Dear Guests,

We continue to welcome guests to our Dollywood Parks and Resorts to create memories worth repeating and we are committed to providing a safe, fun experience for all.

As we all have been watching, the coronavirus (COVID-19) has made its way to the United States. The health and safety of all Dollywood hosts and guests are of the utmost importance and we wanted to provide you with information about the proactive planning efforts and actions that we are undertaking. We know issues like this can be stressful and we are saddened for the people and families who have been affected.

We are working closely with our partners at Covenant Health and are following Centers for Disease Control (CDC) guidance. In addition, we are monitoring the situation daily with updates from experts in the field and consulting with peers through our professional networks and organizations.

We know this can be confusing and can create a great deal of anxiety. We ask that you please focus on taking care of what you can control:

  • We are asking that anyone who feels ill in any way, including having a fever of 100 degrees or higher within 24 hours, please stay home until you recover
  • Your best defense is to wash your hands often, especially before eating and before/after use of communal electronics, with soap and water for at least 20 seconds. When soap is not available, use an alcohol-based hand sanitizer that contains at least 60 percent alcohol
  • Wash hands or use hand-sanitizer after blowing your nose and to discard tissues into the trash immediately after use
  • Avoid touching your face, especially eyes, nose, and mouth
  • Avoid close contact with people who are sick

 

Dollywood Parks and Resorts take cleanliness and hygiene seriously, with rigorous sanitation practices throughout the year. In recent weeks, we’ve proactively implemented additional measures, including:

  • Adding more than 300 additional hand-sanitation stations throughout the Dollywood properties
  • Disinfecting commonly touched surfaces multiple times throughout the day
  • Posting educational materials on CDC guidelines and hygiene procedures at entryways, host areas and throughout all Dollywood properties
  • Increased training and reinforcement for our rigorous sanitation standards
  • Adjusting food and beverage service in accordance with current food safety recommendations

 

Dollywood’s onsite safety and health professionals are communicating with our hosts about illness prevention. Our partners at Covenant Health have provided a comprehensive website www.CovenantHealth.com/coronavirus to answer your questions about Coronavirus and how it affects your day-to-day activities.

Additionally, we strongly encourage all guests to review the CDC’s website for prevention tips and signs of symptoms before visiting. By working together, we can help prevent the spread of germs and provide a safe experience for everyone visiting Dollywood.

For our guests staying at Dollywood’s DreamMore Resort and Spa and Dollywood’s Smoky Mountain Cabins, visit each property’s website for details regarding changes on cancellations and booking policies.

Sincerely,


Craig Ross
Dollywood President