Dollywood's DreamMore Resort & Spa

Frequently Asked Questions




Stay Safe With Us

We are committed to making our time together the best possible. For all of our safety we have adopted a variety of operating procedures in accordance with the CDC and state recommendations.

Resort guests with valid park admission tickets or Season Passes will have Priority Access to the parks. Season Passholders do not have to make park reservations if you are a registered guest at Dollywood’s DreamMore Resort and Spa.

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Dollywood's DreamMore Resort is just minutes from Dollywood and Dollywood’s Splash Country in the Great Smoky Mountains in Pigeon Forge near Gatlinburg, Tennessee. The street address is 2525 DreamMore Way, Pigeon Forge, TN 37863.

Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

Stays booked at Dollywood's DreamMore Resort and Spa between the following dates will have free cancellation until seven days prior to the day of arrival - 5/28/2021 - 10/16/2021, 11/19/2021 - 11/27/2021, 12/26/2021 - 1/1/2022. Cancellation within seven days may result in the loss of a one-night deposit.

Stays booked at Dollywood’s DreamMore Resort and Spa outside of the dates listed above will have free cancellation until 72-hours prior to the day of arrival. Cancellation within 72-hours may result in the loss of one-night deposit.

Stay on-site at Dollywood's DreamMore Resort® to enjoy privileges you can’t get staying at any other Smoky Mountain area resort. Because we know your Smoky Mountain vacation time is precious time, we help you make the most of it all season long. Learn More about what is included with your resort stay.
Daily self-parking at our hotel near Dollywood is complimentary. Valet parking is not available at this time. Parking is limited to one space per room. No commercial, trailer or RV parking permitted. Parking is limited to registered guests at our Pigeon Forge resort.
Yes. A 24-hour self-service ATM is located adjacent to the exit doors by The Spa at Dollywood’s DreamMore Resort on the first level.
The Business Center is temporarily closed.
DM Pantry and Song & Hearth are open. Our spa is temporarily closed.
Our resort privileges, including our trolley, are for registered resort guests only.
Dollywood's DreamMore Resort offers an on-site guest laundry, located on the lobby level. (Additional charges apply). Laundry soap available for a fee.
Complimentary Wi-Fi is available in many areas of the Pigeon Forge resort including the main lobby, guest rooms, and pools.
At Dollywood’s DreamMore Resort you don’t pay a resort fee. Credit/debit cards are authorized at check-in for the anticipated total of your stay. Use of debit cards are discouraged as banking institutions place a hold on your account for the anticipated total of your stay as part of the authorization process. Holds can affect your available balance. Release of holds also vary by bank and can range from 1-14 days.
Yes. You must be at least 21 years of age to reserve, check-in or stay at the resort. All guests 18 years of age and younger must be accompanied by a parent or guardian. Identification is required at check-in.

Resort guests who misplace or leave an item during their visit are reported to the housekeeping department with a description, date and time found, person who found it and full guest details (if found in the guest room). Please be advised that lost and found items are only stored for 30 days at the property.

Please complete the Lost and Found form and a resort representative will be in touch shortly.

With the exception of ADA recognized service animals, we do not allow pets at Dollywood's DreamMore Resort.
Gold Passholders - Save up to 10%, based on seasonality and availability at Dollywood's DreamMore Resort, available Sunday – Thursday.

Super Passholders - Save up to 20%, based on seasonality and availability at Dollywood's DreamMore Resort.

Note: Season Passholder discount valid for room stay only. Valid season pass required at check-in. Not applicable on food & beverage or merchandise purchases.
Smoking, including vaping, in our Pigeon Forge resort or in guest rooms is not allowed. Designated smoking areas are indicated on our resort map.
The hotel and its staff reserve the right to enter your room for any purpose including, but not limited to, performing maintenance and repairs, or checking on the safety and security of guests, property and employees.
No. Guests are not permitted to have firearms, ammunition, knives or weapons of any kind at any Dollywood property, including Dollywood's DreamMore Resort and Spa.