Resort FAQs

Resort FAQs

Is there an ATM at the resort?

Yes. A 24-hour self-service ATM is located adjacent to the exit doors by The Spa at Dollywood’s DreamMore Resort on the first level.

Is there a business center?

A complimentary business center is located adjacent to our ticketing/concierge desk. This business center is equipped with a printer.

What is the cancellation policy?

Cancellations must be made 72 hours prior to arrival date. Cancellations inside of 72 hours are subject to loss of first night’s deposit.

When is check-in/check-out?

Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

What are the guest privileges?

Stay on-site at Dollywood's DreamMore Resort® to enjoy privileges you can’t get staying at any other Smoky Mountain area resort. Because we know your Smoky Mountain vacation time is precious time, we help you make the most of it all season long. Learn More about what is included with your resort stay.

Is your restaurant and spa open to the public?

Yes. We would enjoy serving you in our spa, DM Pantry, Song & Hearth.

As a previous guest or non-guest, can I take the resort trolley to the park?

Our resort privileges, including our trolley, are for registered resort guests only.

Does the resort have a lost & found policy?

Resort guests who misplace or leave an item during their visit are reported to the housekeeping department with a description, date and time found, person who found it and full guest details (if found in the guest room). Please be advised that lost and found items are only stored for 30 days at the property.

Please complete the Lost & Found form and a resort representative will be in touch shortly.

Is there an incidental or resort fee charge?

At Dollywood’s DreamMore Resort you don’t pay a resort fee. Credit/debit cards are authorized at check-in for the anticipated total of your stay. Use of debit cards are discouraged as banking institutions place a hold on your account for the anticipated total of your stay as part of the authorization process. Holds can affect your available balance. Release of holds also vary by bank and can range from 1-14 days.

Does the resort have internet access?

Complimentary Wi-Fi is available in many areas of the Pigeon Forge resort including the main lobby, guest rooms, and pools.

Is there an age requirement to reserve a room or stay at the resort?

Yes. You must be at least 21 years of age to reserve, check-in or stay at the resort. All guests 18 years of age and younger must be accompanied by a parent or guardian. Identification is required at check-in. 

Is there a laundry facility available?

Dollywood's DreamMore Resort offers an on-site guest laundry, located on the lobby level. (Additional charges apply). Laundry soap available for a fee.

What is the location of Dollywood's DreamMore Resort?

Dollywood's DreamMore Resort is just minutes from Dollywood and Dollywood’s Splash Country in the Great Smoky Mountains in Pigeon Forge near Gatlinburg, Tennessee. The street address is 2525 DreamMore Way, Pigeon Forge, TN 37863.

What is the parking policy?

Daily self-parking at our hotel near Dollywood is complimentary. Valet parking is available for an added fee. Parking is limited to one space per room. No commercial, trailer or RV parking permitted. Parking is limited to registered guests at our Pigeon Forge resort.

What is the pet policy?

With the exception of ADA recognized service animals, we do not allow pets at Dollywood's DreamMore Resort.

Is there a Season Passholder discount?

Gold Passholders - Save up to 10%, based on seasonality and availability at Dollywood's DreamMore Resort, available Sunday – Thursday.

Super Passholders - Save up to 20%, based on seasonality and availability at Dollywood's DreamMore Resort.

Note: Season Passholder discount valid for room stay only. Valid season pass required at check-in. Not applicable on food & beverage or merchandise purchases.

What is the smoking policy?

Smoking, including vaping, in our Pigeon Forge resort or in guest rooms is not allowed. Designated smoking areas are indicated on our resort map.

Do you have specific procedures in place in case of a large scale emergency situation, such as a natural disaster?

The hotel and its staff reserve the right to enter your room for any purpose including, but not limited to, performing maintenance and repairs, or checking on the safety and security of guests, property and employees.

Are guests permitted to have firearms, ammunition or weapons at Dollywood's DreamMore Resort and Spa?

No. Guests are not permitted to have firearms, ammunition, knives or weapons of any kind at any Dollywood property, including Dollywood's DreamMore Resort and Spa.