Customer Service



Have a specific question about the Dollywood theme park?
Please visit our Dollywood FAQ page for specific questions about the theme park.
Have a specific question about Dollywood's Splash Country?
Please visit our Dollywood's Splash Country FAQ page for specific questions about the waterpark.
What credit cards do you accept?
American Express, Visa, Mastercard and Discover. Personal checks are not accepted.
When does Dolly Parton perform?
We only have information concerning Dolly's schedule as it relates to Dollywood. Dolly makes various appearances at Dollywood during the park’s operating season. Details regarding Dolly’s park appearances are not available at this time. If you cannot find the answer to your question or would like to send feedback concerning your visit to Dollywood, please email us here. (We're sorry, but due to the large volume of e-mail received daily, please allow 8 - 10 days for response.)
How do I make a request to Dollywood for a donation of Dollywood admission tickets to my organization?

Please visit our Ticket Donations page for complete details.