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Customer Service

General Dollywood Information: Toll Free 1-800-365-5996

Dollywood Cabins:
Toll Free 1-866-857-2123

Group Information: Toll Free 1-888-428-6789


Guests may receive a Disability Guide at the Ride Accessibility Center, the Stroller & Wheelchair Rental booth or at the Guest Services booth at Dollywood's Front Gate.

The Ride Accessibility Center and Centralized Measuring have moved to better serve our guests!
The Ride Accessibility Center and Centralized Measuring are now conveniently located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park.


We want your Dollywood visit to be fun and enjoyable. Our ride accessibility procedures for Guests with disabilities has recently changed.  


For our Guests with disabilities, please know that our Ride Accessibility Center is available to serve you. If you plan to enjoy any of our rides, a Ride Accessibility Pass is required to use our ADA entrances.


Upon arrival at Dollywood, please visit the Ride Accessibility Center to receive your pass.


In addition, our Ride Disability Guide is a helpful resource to assist in planning your day and making informed decisions about the various attractions, rides, services and amenities at Dollywood. If you need additional assistance, please visit the Ride Accessibility Center for more information.


The Park Guide Map is available inside the park turnstiles and includes a layout of the park. The day’s show schedule also is available.