Guest Services

Customer Service

General Dollywood Information:
Toll Free 1-800-365-5996

Dollywood Cabins:
Toll Free 1-866-857-2123

Group Information:

Guest Services

  • Looking for tips and suggestions to make the most of your visit?  Don't miss our Trip Tips! More details

  • Dollywood's Splash Country Season Passholder Exclusives

    Each Saturday in 2016, Dollywood's Splash Country opens one hour prior to the scheduled opening time just for season passholders to enjoy a select slide!

    More details

  • Parking is $12 for all standard length vehicles and $18 for oversize length vehicles such as RVs and trailers. More details

  • Special Dietary Needs

    Dollywood's Splash Country has options for our guests with special dietary needs including vegetarian and gluten-free options. For additional information please contact our Foods Department at least one week in advance of visit at 865-428-9428. More details

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    Enjoy more time on your favorite attractions with TimeSaver H2O, a convenient line reservation system for many of Dollywood’s Splash Country’s most popular attractions. More details

  • Our Disability Guide is a helpful resource to assist in planning your day and making informed decisions about the various attractions, rides, services and amenities at Dollywood's Splash Country. More details

  • ATM

    An ATM machine is located at the front entrance of Riverside Trading Post. More details

  • Rent a locker when you visit Dollywood's Splash Country and have the ease of mind while you are enjoying all the park has to offer. More details

  • Guests who lost an item during their visit may contact Dollywood's Splash Country's Lost and Found Department at 865-429-9920. More details