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Resort FAQs

Resort FAQs

Is there an ATM at the resort?

Yes. A 24-hour self-service ATM is located adjacent to the exit doors by The Spa at Dollywood’s DreamMore Resort on the first level.

Is there a business center?

A complimentary business center is located adjacent to our ticketing/concierge desk. This business center is equipped with a printer.

What is the cancellation policy?

Cancellations must be made 72 hours prior to arrival date.

When is check-in/check-out?

Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

Is there a complimentary microwave for the guest to use?

Our new family convenience center is located adjacent to our ticketing/concierge desk and is fully equipped with microwaves. This convenience center is available to our guests 24-hours a day.

Is a deposit required for each reservation?

A 1-night deposit is required at time of booking.

What are the guest privileges?

Stay on-site at Dollywood's DreamMore Resort® to enjoy privileges you can’t get staying at any other Smoky Mountain area resort. Because we know your Smoky Mountain vacation time is precious time, we help you make the most of it all season long. Learn More about our guest privileges here.

Is there an incidental fee charge?

A $30 fee will be charged daily to the card provided at the time of check-in. This fee will be refunded within 7-10 days following your visit. 

Does the resort have internet access?

Complimentary Wi-Fi is available in many areas of the Pigeon Forge resort including the main lobby, guest rooms, and pools. Increased bandwidth options are available for a fee.

Is there a laundry facility available?

Dollywood's DreamMore Resort offers an on-site guest laundry, located on the lobby level. (Additional charges apply.)

What is the location of Dollywood's DreamMore Resort?

Dollywood's DreamMore Resort is just minutes from Dollywood and Dollywood’s Splash Country in the Great Smoky Mountains in Pigeon Forge near Gatlinburg, Tennessee. The street address is 2525 DreamMore Way, Pigeon Forge, TN 37863.

What is the parking policy?

Daily self-parking at our hotel near Dollywood is complimentary. Valet parking is available for an added fee. Parking is limited to one space per room. No commercial, trailer or RV parking permitted. Parking is limited to registered guests at our Pigeon Forge resort.

What is the pet policy?

With the exception of ADA recognized service animals, we do not allow pets at Dollywood's DreamMore Resort.

Is there a Season Passholder discount?

Gold Passholders - Save up to 10%, based on seasonality and availability at Dollywood's DreamMore Resort, available Sunday – Thursday.

Super Passholders - Save up to 20%, based on seasonality and availability at Dollywood's DreamMore Resort.

Note: Season Passholder discount valid for room stay only. Not applicable on food & beverage or merchandise purchases.

What is the smoking policy?

Smoking in our Pigeon Forge resort or in guest rooms is not allowed. Designated smoking areas are indicated on our resort map.