Plan Your Season Pass Visit
To better plan your spring visit and guarantee your entry, we are strongly encouraging reservations for the 2021 season. Reservations will be required when the park reaches its capacity limit.
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Reservation System FAQs
I bought a Season Pass so I could visit whenever I want. Why do I have to make a reservation to visit now?
Social distancing guidelines are limiting the capacity of the park on a daily basis. As a result, Passholders will be required to reserve their date and time they wish to visit the park to remain socially distanced.
I am a Season Passholder, do I have to purchase anything to make a reservation?
No. The Season Pass visitation reservation is complimentary. Unless you have a Gold Season Pass, you will still need to pay for parking separately. We recommend pre-purchasing parking online to expedite your entry and limit contact at the toll booths.
How many Season Pass reservations can I make?
You can make as many reservations you would like up to 45 days in advance based on available capacity. Reservations can be made for one date and one park per session. If you’d like to visit multiple dates you will need to complete a reservation for the first date, then make a separate reservation for the next date. Reservations can be made on the day of your visit but are subject to availability based on capacity.
What happens if I change my plans and want to cancel or change my reservation?
When booking your reservations, please be as certain as you can possibly be that you can honor your reservation because it affects the ability of others to visit the park. In the instance where your plans change, please cancel your reservation via a link in your confirmation email within 48 hours. If you do not cancel prior to your visit, your pass may be subject to future restrictions and blackout dates.
Can I still use my Bring-A-Friend (BAFF) Tickets?
Yes. When you make a reservation for the passholders in your party, you will be prompted to include any BAFF Tickets you wish to use during your visit. BAFF Ticket validity still applies when making a reservation, and you can only include a specific BAFF Ticket in one reservation.
What if the original validity of my Bring-A-Friend Free (BAFF) tickets has expired?
Click here for information about BAFF eligibility.
What if I haven’t received my Season Pass i.d.? Can I still make a reservation?
Yes. You can use the 17-digit alphanumeric barcode on your print-at-home Season Pass confirmation ticket to make your reservation.
Can I make a reservation on the day I am visiting?
Yes, reservations can be made on the day of your visit but are subject to availability based on capacity. Reservations can be made up to 45 days before visiting.
What do I need to present on the day of my visit for admission?
Please be sure that you and each person in your party listed on the reservation brings their Season Pass, Bring-A-Friend Ticket(s) or Daily Ticket on the day of your visit. Print the confirmation email you received with your reservation or display it on your mobile device and be prepared to present it at the ticketing gate.
I purchased or was gifted a Daily Ticket valid in 2021 that does not have a specified date for entry. What are my next steps?
Your ticket is still valid during the 2021 season, but we recommend making a reservation for a specific day to guarantee your entry. To make a reservation, simply go through the Reservation Website and enter the barcode on the ticket and choose the date that you would like to visit in order to complete your reservation.
I signed my child up for a Pre-K Imagination Season Pass and I plan to purchase a one-day ticket. Is that two reservations?
Yes. Simply go through the Reservation System for season pass holders to reserve a specific day & time for the Pre-K Imagination Season Pass visit. Then, purchase a daily ticket online & select the same date of visit.
I signed my child up for a Pre-K Imagination Season Pass. Where do I pick up the pass?
Please bring the required identification (birth certificate or passport), with the ticket included in your confirmation email to any ticket window. We will promptly process and print the Pre-K Imagination Season Pass.
If I’m staying at Dollywood’s DreamMore Resort and Spa OR Dollywood’s Smoky Mountain Cabins and would like to purchase tickets to the park, what do I do?
Lodging guests purchasing stay packages that include dated tickets to Dollywood and/or Dollywood’s Splash County will be granted priority access to the parks and no additional reservation is required. Lodging guests with Season Pass will be granted priority access to the parks and are not required to use the Reservation System to reserve their visit.
I’m getting an error when I try to input my Season Pass numbers into the Reservation System. Why is that happening?
Be sure you are inputting the correct phone number associated with your pass. You might also have a pass purchased on a payment plan that is currently blocked due to failed payment. If the error persists, please give us a call at 1-800-DOLLYWOOD (1-800-365-5996), and we will be happy to assist you.
Season Pass reservations are full but daily tickets are still available for purchase. Why is that?
Dollywood capacity is limited. That capacity is divided into availability for our Passholders as well as guests wanting to visit with a daily ticket. We encourage all guests wishing to make reservations for any weekend dates to do so at least two weeks in advance for the best opportunity to secure a reservation. Capacity availability for Passholders and daily ticket purchasers is adjusted as demand requires or as cancellations occur.