Welcome to Our Dollywood Theme Park Accessibility Center

At Dollywood, we strive to provide an inclusive experience for all guests and team members, regardless of their abilities. Our Accessibility Center includes information on our physical, visual, hearing, cognitive, and dietary accessibility offerings, services, and supports to help make planning your visit quick and easy.

For accessibility information for Dollywood Splash Country, Explore More.

Dollywood App Dollywood App

To make the most of your Smoky Mountain Adventure, we encourage all guests to download the official Dollywood App. The app offers easy ticket & pass management, custom lists for planned activities, convenient access to interactive maps & wayfinding, ride wait times & show schedules, and filter options to find the perfect attractions for every family member.


Apple App Store    Android App Store

Our front-line team members are trained to provide all guests with an inclusive experience while visiting Dollywood . However, we encourage those with special needs to visit the Ride Accessibility Center (RAC) at the start of your visit. The RAC is conveniently located inside the park next to the Dollywood Emporium. Read our blog about our RAC


At the RAC, a Dollywood host can help provide detailed information about our rider requirements to help you and your family make well-informed decisions to safely, comfortably, and conveniently experience our rides. A host at the RAC can also provide you with a Boarding Pass tailored specifically for you to include rides you may enjoy.


ADA Accessible Parking

Guests entering the Toll Booths with an Accessible Parking Permit will be directed to ADA Accessible Parking in Lot A/B. Van accessible spaces are available. Parking is filled on a first-come, first-served basis and may reach capacity early on some operating days. If this parking area reaches capacity, additional ADA accessible spaces are located adjacent to Lot A/B and Lot D Dollywood Tram Stop. Additionally, the Guest Drop-off/Pick-up areas at our Transportation Hub and Groups/Preferred Parking Entrance may be utilized for ease of dropping off and picking up Guests. Standard vehicle and RV parking fees apply, unless passholder discounts apply. Please ensure one-way traffic patterns are observed throughout your journey to your desired parking area.

All vehicles parked in a marked, disabled parking space must have a government-issued license plate or displayed disabled parking tag. Without proper permits violators may be subject to fines issued by the Pigeon Forge Police Department and/or towing of the vehicle at the owner’s expense.

For more information, including our security screening process, see the Park Entry Experience For Guests with Disabilities section of our Rider Accessibility Guide.

To create a better Dollywood experience for younger Guests and Guests with special needs, Dollywood has created a walkthrough guide of the arrival experience they will have. View the Social Story.

Please review the below sections for information on accessibility services available during your visit to Dollywood.

Accessibility Entrances

All accessibility entrances and exits are clearly marked at all rides, attractions, and theaters. Retail shops, restaurants, and games also are accessible. Aunt Granny’s Restaurant, Front Porch Café, and Granny Ogle’s Ham ‘n’ Beans restaurants may require those utilizing an Electric Convenience Vehicle (ECV) to transfer to a Dollywood-provided wheelchair for use during their dining experience.

Guests who wish to use Ride Accessibility Entrances are required to have a Ride Accessibility Pass. We encourage you to visit the Ride Accessibility Center (RAC) when you enter the park in order to obtain a Pass. For entry to the Calming Room, please visit the Rider Accessibility Center.


Wheelchairs & ECV Rental Options

Dollywood offers Electric Convenience Vehicles (ECV) and wheelchairs for daily rentals. Rentals are available online or when you arrive on a first-come, first-served basis. The operator must be at least 16 years of age. Operators, 16-17 years of age, must have a parent or legal guardian at least 18 years of age to sign the rental agreement. The maximum weight is 400 pounds. The ECV is a one-person vehicle only.



Mobility Devices, Segways & Golf Carts

Dollywood is committed to providing guests with a safe and enjoyable experience. Because of different pathway configuration and terrain, as well as large crowds that include small children and strollers, we regret that we cannot permit the use of golf carts, two-seat ECVs, ECV bicycles, tricycle child carts, or two-wheeled, self-balancing electric vehicles such as Segways. Devices must be manually or electrically powered and operated at a walking pace. Devices must be single rider and not exceed 36 inches (92 cm) in width and 52 inches (132 cm) in length. No passenger carriers and/or trailers of any type may be attached to a mobility device. Dollywood reserves the right to deny entry to any mobility device deemed unsafe for use in the Park.

Dollywood does offer other forms of personal transportation for rent, including wheelchairs and Electric Convenience Vehicles (ECVs). Additional information can be found above and in the Park Entry Experience for Guests with Disabilities section of the Rider Accessibility Guide.

Please be advised that there are areas of the Park where wheelchairs and ECVs are not recommended, and these locations are indicated on Dollywood Park Maps –available online, on the mobile app, at the RAC, and on signage throughout the park.



Any guests with prosthetic arms or hands will be required to ensure the limb is properly attached and able to grasp the ride restraint on attractions where prosthetics are permitted. On attractions where prosthetic limbs must be removed, certain natural extremities are required to ride safely.

For further information on ride and attraction requirements, view our Rider Accessibility and Requirements Guide. Physical requirements of all rides can also be accessed on the official Dollywood Mobile App, by visiting the Rider Accessibility Center, or by contacting 1-800-DOLLYWOOD.


Oxygen Tanks/Devices

Due to the forces, speeds, and movements of our rides, oxygen tanks are not permitted on ride vehicles, boats, or outdoor attractions. Oxygen tanks are permitted on the Dollywood Express (train) and Parking Lot Trams. Please contact 1-800-DOLLYWOOD or visit the Ride Accessibility Center for more information.


Ride Accessibility Entrances

Guests who wish to use the Ride Accessibility Entrances must visit the Ride Accessibility Center (located next to the Dollywood Emporium) to obtain a Ride Accessibility Pass.

Theater Seating

Early theater entry is available for wheelchairs or Electric Convenience Vehicles (ECV). Seating is limited and is filled on a first-come, first-served basis. Each theater is equipped to provide one companion seat in every accessible space. Due to the layout and capacity of each theater, larger groups accompanying a Guest in a wheelchair or ECV may have to separate. More information is available in the Park Entry Experience for Guests with Disabilities section of the Rider Accessibility Guide.

Restroom Accessibility

All restrooms have wheelchair-accessible facilities and are located throughout the Park. Refer to the Park Map (available online, on the mobile app, and at the RAC) for locations.

Companion Care restrooms are located in the following areas; Showstreet, Country Fair, Craftsman’s Valley, Owens Farm, Village First Aid, and Wilderness Pass.

Changing Room – Restrooms with adult-sized changing tables are located in the following areas; Showstreet next to the Baby Care Center, Village First Aid, Wilderness Pass next to First Aid, and the Family Restrooms in Wildwood Grove next to Treetop Tower and Hidden Hollow.

TimeSaver Pass

TimeSaver allows you expedited access to lines at select rides. While all rides and shows are free with paid admission, TimeSaver helps maximize your visit so you can spend less time waiting in line. Explore more about TimeSaver for details and pricing.

Calming Room

A special quiet space for guests who experience sensory overload during their visit. The room is private and comes equipped with sensory items. As capacity is limited to one family at a time, we kindly request limiting use to 30-minute intervals to accommodate the needs of other guests. The calming room is located beside DreamSong Theater in the Adventures in Imagination area.

Sensory-Sensitive Hours & Events
Dollywood offers sensory-sensitive hours on special dates each year. This season’s offerings will be posted to our seasonal calendar.

Social Story

To create a better Dollywood experience for younger Guests and Guests with special needs, Dollywood has created a walkthrough guide of the arrival experience they will have. View the Social Story.

Service Animals

Trained service animals are welcome at Dollywood. Tennessee ADA regulations do not recognize comfort animals, emotional support animals, or therapy animals, and these animals are not permitted in our park. Service animals must remain on a harness or leash no longer than four feet, remain under the control of their handler at all times and be housebroken. Service animals must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents the use of these devices. In that case, the person must use voice, signal, or other effective means to maintain control of the animal.


Service animals are permitted throughout the park though animals are not allowed on rides (trams, the Dollywood Express, and the chariot seat location on the Village Carousel are the exceptions). Owners are responsible for cleaning and disposing of animal waste. There are animal relief areas indicated on the park map.

Under the ADA, service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of the individual with a disability. Comfort animals, emotional support animals, or therapy animals are not service animals according to ADA regulations, and these animals are not permitted in the park.


Tennessee State Pool Regulations do not allow animals, including service animals, in public swimming venues and splash pads- including water features and fountains- or closer than 4 ft to the water on wet decks. The ADA does not override public health codes that prohibit dogs in swimming pools.

Park Navigation

Due to the mountainous park terrain, we recommend that guests with vision impairment enjoy Dollywood with a companion or Personal Care Attendant (PCA).

Contact us at 1-800-Dollywood (1-800-365-5996) with minimum 14-day advance notice for additional park navigation services. Maps are available on the official Dollywood mobile app and just inside the main entrances of Dollywood.


Assisted Listening Systems (ALS)

To aid guests with hearing impairment, we offer Assistive Listening Systems at all of our Dollywood theaters. Please see a Theater Usher or Sound Technician for assistance.



American Sign Language interpreters are available with a minimum 14-day advance notice. Please call 1-800-Dollywood (1-800-365-5996) to request this service.



Dollywood’s regular season show scripts are available for use during the show and must be returned at the end of the performance. Scripts also are available for the Dollywood Express and the Birds of Prey show. Please see an Usher or Sound Technician for assistance. Due to the continuously changing show content, scripts are not provided for the Kingdom Heirs, The Tones, The Smoky Mountain String Band, The Wild Roots Band, or other specialty acts at this time.

From full-service restaurants to grab-and-go items, Dollywood takes great pride in our menus and in accommodating special dietary needs and allergies. However, despite precautionary measures, cross-contact with peanuts, tree nuts, soy milk, eggs, wheat, fish, or shellfish can occur in food production areas.

For a full list of current food offerings and locations,  visit our dining page, download our official mobile app, and read about tips for guests with food allergies and special diets on our blog.

If you have additional questions about food allergies, please send us an email at dollywoodfoodquestions@dollywood.com with your questions at least five business days before your visit if someone in your party has an allergy or accommodation need.


Nut Allergy
Look for the sign “Nut Products Located Here” at the front door entrances of our stores or on the preview menus located outside
our restaurants.

Medical Restrictions

Please read all health and safety requirements for each attraction, as they are not all the same. If you suspect your health could be at risk for any reason, or you could aggravate a pre-existing condition of any kind, do not ride. We encourage you to watch the attraction, when possible, prior to choosing to ride.


Ride Restraints

Due to rider restraint systems and seat configurations, certain attractions may not accommodate individuals approaching 270 pounds and/or 6 feet 4 inches in height. Guests of larger stature are encouraged to utilize the test seats prior to entering the queue.

Test seats are available at the entrances of:

  • Barnstormer
  • Dragonflier
  • Drop Line
  • FireChaser Express
  • Lightning Rod
  • Mystery Mine
  • Thunderhead
  • Wild Eagle

Park staff is not permitted or trained to physically assist guests onto or off the attractions. We encourage guests who need assistance to visit with a companion or PCA. For more information on PCAs, see the PCA tab in the Accessibility Center or call 1-800-DOLLYWOOD.  

For further information on ride and attraction requirements, including loose articles policy, lost items, etc., view our Rider Accessibility and Requirements Guide. Physical requirements of all rides can also be accessed on the official Dollywood Mobile App, by visiting the Rider Accessibility Center, or by contacting 1-800-DOLLYWOOD.

Have additional questions before visiting? Our dedicated Accessibility Liaisons are here to help. Just fill out the below questionnaire to the best of your ability, and a trained team member will contact you.

Contact Dollywood Parks & Resorts' Accessibility Liaison

If you are unable to complete the above contact form, a message may be left for the ADA liaison by calling 1.865.428.9805 or emailing accessibility@dollywood.com. All responses will be sent via email.

Additional Helpful Information

Get The Latest News and Special Offers

Subscribe to our newsletter, special offers and promotional emails.