Frequently Asked Questions

Online Account or Purchase Help for Dollywood & Dollywood's Splash Country

Oh snap! Let's see if we can find those, they are pretty important!

Let's check a few things first:

When you were purchasing online, did you select Print-At-Home as your delivery method? If so, you should see an orange button on your order confirmation page that says "View Your Tickets Now" and an orange button in your order confirmation email that says "Get Tickets." One of those two buttons will get you to your tickets.

If you did not select Print-At-Home as your delivery method, there is no ticket to deliver online. So, if you selected Will Call, you will need to stop by the ticket booths at the park to retrieve your tickets when you visit.

If you selected Mail/UPS, we'll send your tickets to you but if it has been a bit of time and we haven't, please let us know.

Now, if you did indeed select Print-At-Home and you still can't find your tickets, let us know and we'll track them down.

Oh dear! Sorry about that. Sometimes there is a glitch in the system or a typo in your email. No worries, though, we are here to help. Simple complete this form with as much of your order information as you can and we'll resend your order confirmation email.

Alternatively, the page that was presented after completing your order online is your order confirmation page. You can bookmark that page to retrieve your tickets and receipt until you visit. When accessing that page later, you may be asked for the phone number you provided during checkout for security purposes.

For your convenience, we have made your tickets and vouchers mobile friendly. You can absolutely show them on your mobile device for park entry. You are also more than welcome to print them out if you would like.

On Season Passes, you can present them on your first visit to the park on your mobile device. But you will need to stop by the ticket booths on or before your second visit to get your physical Passholder ID card.

 

We'll be happy to help. Just let us know your issue and we'll help you get it resolved.

Dollywood & Dollywood's Splash Country

Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our Directions page and Destination Map for a map of the area.

Yes, $15 for all standard length vehicles, $18 for oversize length vehicles such as RVs and trailers. Trams provide transportation to the Front Gate. However, parking is FREE if you purchase a Dollywood Gold Season Pass. Retroactive benefits such as FREE parking do not apply if you upgrade to GOLD after the purchase of a Season Pass.

Dollywood's Parking Page
Dollywood's Splash Country's Parking Page

As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check the Operating Calendar for specific operating dates and hours.
We do not have a limited activity ticket. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games).
Current discount promotions can be found on our Special Offers page.

Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:

  • Dollywood Cabins - Located just two miles from Dollywood's entrance, come experience our spectacular mountain views and southern hospitality while you discover the many amenities of these luxury Smoky Mountain log cabins.
  • Dollywood’s DreamMore Resort - Dolly Parton’s first resort hotel is located adjacent to Dollywood’s Splash Country. Choose from nine different room types, created with families in mind. Visit the on-site restaurant, spa, Camp DW and game room! Enjoy free trolley service to both Dollywood and Dollywood’s Splash Country when you stay at Dollywood’s DreamMore Resort.
Visit Dollywood's page, Dollywood's Splash Country page or Dollywood's Destination Map. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks.

Dollywood's DreamMore Resort & Spa

Dollywood's DreamMore Resort is just minutes from Dollywood and Dollywood’s Splash Country in the Great Smoky Mountains in Pigeon Forge near Gatlinburg, Tennessee. The street address is 2525 DreamMore Way, Pigeon Forge, TN 37863.

Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.
Complimentary Wi-Fi is available in many areas of the Pigeon Forge resort including the main lobby, guest rooms, and pools.
Daily self-parking at our hotel near Dollywood is complimentary. Valet parking is not available at this time. Parking is limited to one space per room. No commercial, trailer or RV parking permitted. Parking is limited to registered guests at our Pigeon Forge resort.
Stay on-site at Dollywood's DreamMore Resort® to enjoy privileges you can’t get staying at any other Smoky Mountain area resort. Because we know your Smoky Mountain vacation time is precious time, we help you make the most of it all season long. Learn More about what is included with your resort stay.
Yes. We would enjoy serving you in our spa, DM Pantry, Song & Hearth.
Our resort privileges, including our trolley, are for registered resort guests only.