Frequently Asked Questions

Online Account or Purchase Help for Dollywood & Dollywood's Splash Country

Oh snap! Let's see if we can find those, they are pretty important!


Let's check a few things first:


When you were purchasing online, did you select Print-At-Home as your delivery method? If so, you should see an orange button on your order confirmation page that says "View Your Tickets Now" and an orange button in your order confirmation email that says "Get Tickets." One of those two buttons will get you to your tickets.


If you did not select Print-At-Home as your delivery method, there is no ticket to deliver online. So, if you selected Will Call, you will need to stop by the ticket booths at the park to retrieve your tickets when you visit.


If you selected Mail/UPS, we'll send your tickets to you but if it has been a bit of time and we haven't, please let us know.


Now, if you did indeed select Print-At-Home and you still can't find your tickets, let us know and we'll track them down.

Oh dear! Sorry about that. Sometimes there is a glitch in the system or a typo in your email. No worries, though, we are here to help. Simple complete this form with as much of your order information as you can and we'll resend your order confirmation email.


Alternatively, the page that was presented after completing your order online is your order confirmation page. You can bookmark that page to retrieve your tickets and receipt until you visit. When accessing that page later, you may be asked for the phone number you provided during checkout for security purposes.


For your convenience, we have made your tickets and vouchers mobile friendly. You can absolutely show them on your mobile device for park entry. You are also more than welcome to print them out if you would like.


On Season Passes, you can present them on your first visit to the park on your mobile device. But you will need to stop by the ticket booths on or before your second visit to get your physical Passholder ID card.


 

We'll be happy to help. Just let us know your issue and we'll help you get it resolved.

How to Manage and Renew Passes within your Account

Passholders are required to have a My Dollywood Account when purchasing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts.


On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation.



If you are already logged in, the word Account will appear in the upper right.



On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT.




We are excited that you are interested in purchasing a new Season Pass! To purchase a new pass or a pass that is exclusively offered to a select group, please visit the Season Pass page and make your selections. You will be sent through a page where you simply tell us how many passes of each type you would like.



Passholders are required to have a My Dollywood Account when purchasing online. After adding to cart, you will be asked for your email address for your My Dollywood Account. Your email address will be validated and you will be asked for additional information to continue with your purchasing.


We appreciate all of our passholders and have made the renewal process super easy!


Passholders are required to have a My Dollywood Account when renewing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal.


Please visit the Account Overview page. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to create
a new account.


Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes.



  1. To link a pass: Select the "+Add Pass" option. You will need your Season Pass ID and the phone number associated with your pass.

    To purchase a new pass: Go to the Season Passes page on dollywood.com.

  2. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle!

    • All linked passes in your account will be evaluated for renewal.

    • If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page.

    • If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. There are multiple reasons for this but contact us if you would like to renew that pass.

      • Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing
        missed payments.

      • Passholders who have received a refund, will need to purchase a new pass.

      • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.






If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed.


  • Passes may not be eligible for renewal if any of the following are true:

    • the pass has been voided due to refund

      • Passholders who have received a refund, will need to purchase a new pass.



    • Installment Billing missed payments

      • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.








If you feel this is in error, you can remove that pass from your account and then re-link it.


  • Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error

  • Step 2: On that same page, select "+Add Pass" to re-link that pass


If you continue to have issues, let us know and we'll investigate for you.

Apologies for this! If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that:


  • Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error

  • Step 2: On that same page, select "+Add Pass" to re-link that pass


Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you.

If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. That is a common issue that we have seen. But please let us know if you continue to receive this issue at 1-800-Dollywood.

If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account.


Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Apologies for the confusion. You can access them from the order History module within your account though. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s).


Guest Services added Entitlements



After linking, purchasing or renewing your Pass from within your online account is simple! You can find your Pass ID as well as your barcode in your online account, too.



Option #1: Passes module



On your Account Overview page, click/tap on each pass to expand and see that pass's details. From there you can click/tap "View" for your digital ticket pass.


Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.



Once there, click/tap the arrow on the far right of your recent order. Then on that next page scroll down to retrieve your digital tickets.



Dollywood & Dollywood's Splash Country

Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our Directions page and Destination Map for a map of the area.

Parking is $25 for all standard length vehicles, $30 for oversize length vehicles such as RVs and trailers. However, parking is FREE if you purchase a Dollywood Gold or Diamond Season Pass. Retroactive benefits such as FREE parking do not apply if you upgrade to Gold or Diamond after the purchase of a Season Pass.


Preferred Parking is available at both Dollywood and Dollywood's Splash Country.



As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check the Operating Calendar for specific operating dates and hours.
We do not have a limited activity ticket. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games).
Current discount promotions can be found on our Special Offers page.

Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:



  • Dollywood Cabins - Located just two miles from Dollywood's entrance, come experience our spectacular mountain views and southern hospitality while you discover the many amenities of these luxury Smoky Mountain log cabins.



  • Dollywood’s DreamMore Resort - Dolly Parton’s first resort hotel is located adjacent to Dollywood’s Splash Country. Choose from nine different room types, created with families in mind. Visit the on-site restaurant, spa, Camp DW and game room! Enjoy free trolley service to both Dollywood and Dollywood’s Splash Country when you stay at Dollywood’s DreamMore Resort.


Visit Dollywood's page, Dollywood's Splash Country page or Dollywood's Destination Map. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks.

Dollywood's DreamMore Resort & Spa

Dollywood's DreamMore Resort is just minutes from Dollywood and Dollywood’s Splash Country in the Great Smoky Mountains in Pigeon Forge near Gatlinburg, Tennessee. The street address is 2525 DreamMore Way, Pigeon Forge, TN 37863.


Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

Complimentary Wi-Fi is available in many areas of the Pigeon Forge resort including the main lobby, guest rooms, and pools.

Daily self-parking at our hotel near Dollywood is complimentary. Regular Valet parking is available for $25 per day and Premium Valet is available for $40 per day. Parking is limited to one space per room. No commercial, trailer or RV parking permitted. Parking is limited to registered guests at our Pigeon Forge resort.
Stay on-site at Dollywood's DreamMore Resort® to enjoy privileges you can’t get staying at any other Smoky Mountain area resort. Because we know your Smoky Mountain vacation time is precious time, we help you make the most of it all season long. Learn More about what is included with your resort stay.
Yes. The DM Pantry, Song & Hearth:A Southern Eatery and The Spa at Dollywood's DreamMore Resort is open to the public.
Our resort privileges, including our trolley, are for registered resort guests only.