Frequently Asked Questions

Have a safe and enjoyable experience while visiting Dollywood's Splash Country and remember the following:

  • DO NOT enter into any restricted areas including ride perimeters and designated employee areas.
  • Enter the park through designated entrances during operating hours only.
  • Use designated walkways throughout the park. Do not cross any fences, chains, landscape areas or other barriers.
  • Be attentive to your surroundings. Watch where you are walking. Walk, don’t run.
  • Be sure to follow all rider requirements, including requirements for loose articles.

Tickets & Discounts

We do not have a limited activity ticket. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games).

Current discount promotions can be found on our Special Offers page.

Yes, we offer group rates for groups of 15 or more paying Guests. Our group reservation number is 865-428-9890. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Please see our Groups section for more information.

We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Contact your local chapter to determine if tickets are available.

Yes. Dollywood has always been proud to assist our military families. Visit our Military Discount page for information on this discount.

If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. If it has been 4 or more years, you must purchase a new season pass. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass.

Season Passes are your best value if visiting more than one time during the season. You can apply your paid one-day admission toward the price of a season pass. This transaction must be made on the day of your visit before leaving the Park.

How to Manage and Renew Passes within your Account

Passholders are required to have a My Dollywood Account when purchasing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts.

On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation.

If you are already logged in, the word Account will appear in the upper right.

On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT.

We are excited that you are interested in purchasing a new Season Pass! To purchase a new pass or a pass that is exclusively offered to a select group, please visit the Season Pass page and make your selections. You will be sent through a page where you simply tell us how many passes of each type you would like.

Passholders are required to have a My Dollywood Account when purchasing online. After adding to cart, you will be asked for your email address for your My Dollywood Account. Your email address will be validated and you will be asked for additional information to continue with your purchasing.

We appreciate all of our passholders and have made the renewal process super easy!

Passholders are required to have a My Dollywood Account when renewing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal.

Please visit the Account Overview page. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to create
a new account.

Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes.

1. To link a pass: Select the "+Add Pass" option. You will need your Season Pass ID and the phone number associated with your pass.

To purchase a new pass: Go to the Season Passes page on

2. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle!

  • All linked passes in your account will be evaluated for renewal.
  • If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page.
  • If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. There are multiple reasons for this but contact us if you would like to renew that pass.
    • Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing
      missed payments.
    • Passholders who have received a refund, will need to purchase a new pass.
    • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.

If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed.

Passes may not be eligible for renewal if any of the following are true:

  • The pass has been voided due to refund
  • Passholders who have received a refund, will need to purchase a new pass.
  • Installment Billing missed payments
  • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.

If you feel this is in error, you can remove that pass from your account and then re-link it.

  • Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error
  • Step 2: On that same page, select "+Add Pass" to re-link that pass

If you continue to have issues, let us know and we'll investigate for you.

Apologies for this! If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that:

    • Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error
    • Step 2: On that same page, select "+Add Pass" to re-link that pass

Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you.

If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. That is a common issue that we have seen. But please let us know if you continue to receive this issue at 1-800-Dollywood.

If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account.

Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Apologies for the confusion. You can access them from the order History module within your account though. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s).

Guest Services added Entitlements

After linking, purchasing or renewing your Pass from within your online account is simple! You can find your Pass ID as well as your barcode in your online account, too.

Option #1: Passes module

On your Account Overview page, click/tap on each pass to expand and see that pass's details. From there you can click/tap "View" for your digital ticket pass.

Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.

Once there, click/tap the arrow on the far right of your recent order. Then on that next page scroll down to retrieve your digital tickets.

General Park Info

While you are with us, you are expected to comply with the following*:

  • Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated.
  • Refrain from fighting, horseplay, taunting or threatening remarks & gestures.
  • Do not create disruption with behavior that is unruly, disruptive or illegal.
  • Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches.
  • Follow instructions from employees regarding operations and procedures.

Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities.

*A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale.

As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check the Operating Calendar for specific operating dates and hours.

Visit Dollywood's page, Dollywood's Splash Country page or Dollywood's Destination Map. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks.

For your convenience you may have your hand stamped at the exit. Please keep your parking lot receipt to re-enter the toll booths.

Dollywood staffs four Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near The Plaza, one in Wildwood Grove adjacent to Hidden Hollow and another in the Village area near the train crossing—with medical personnel on duty at all times during park hours. Ask any Host for assistance or directions

Dollywood's Splash Country
Dollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours.


Please visit the Lost and Found Page to file a lost item claim. We will contact you through email with return options if your item is recovered. Lost and Found opens one hour after park opening and closes when all guests are out of the park.

Dollywood's Splash Country

If you lost an item at Dollywood’s Splash Country, please visit this Lost and Found Page to file a lost item claim. We will contact you through email with return options if your item is recovered. Lost and Found opens one hour after park opening and closes when all guests are out of the park.

Directions, Accommodations & Parking

Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our Directions page and Destination Map for a map of the area.

Our collection of onsite resort hotels offer accommodations, dining, activities and so much more to make your family's trip memorable.
  • Dollywood’s DreamMore Resort and Spa | Family time comes naturally here. Surrounded by the beauty of the Great Smoky Mountains, yet only minutes away from excitement, this resort calls you to dream more with those you love.
  • Dollywood's HeartSong Lodge & Resort | Our brand-new resort is designed to bring that intangible feeling to life, honor everything that makes the Smokies special, and invite you to experience the wonders of finding your own heartsong.

Parking is $25 for all standard length vehicles and $30 for oversize length vehicles such as RVs and trailers. However, parking is FREE if you purchase a Dollywood Gold or Diamond Season Pass.*

*Initial parking fee is non-refundable for Gold and Diamond Season Passholders. Free parking applies for visits after Gold or Diamond Season Passes are purchased.

Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge.

Learn More

Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day.

Learn More

You will receive a parking permit when you pay $30 at the tollbooth. This allows you to park your RV in our "Permit Parking" lot. Trams provide transportation to the Front Gate. RV parking lot is not available for overnight parking or camping.

Accessibility Information

A disability license plate or hang tag must be visible. Standard parking fees apply. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit.

A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Please see Dollywood's accessibility page or Dollywood's Splash Country accessibility page for more information.

At Dollywood's Splash Country, a limited number of wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis.

Learn More

Dollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease. The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. To find out more information, please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you.

Please reference the Accessibility Guide for more information.

Dollywood's Splash Country
Dollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, sensory relief items and toys.

To gain access to this area when you visit the park, stop by the Hospitality Booth or the Safety Office and a Host will assist you. Please reference the Accessibility Guide for more information.

Tips & Park Conveniences

Rent a locker when you visit Dollywood's Splash Country and have the ease of mind while you are enjoying all the park has to offer.

We have three sizes of all-day lockers for your convenience: standard-size lockers are $12, large-size lockers are $17 and jumbo-size lockers are $22. Lockers are located throughout the park and are sold on a first-come, first-served basis. Cash (exact change) and credit cards are accepted for payment.

Please refer to the park map for our many locker locations throughout the park.

If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Check—just ask. Rain Checks are distributed at any ticket window and are valid until the end of the season. They will not be distributed just because it rains. Rain Checks are not available for Season Passholders.

TimeSaver H2O passes are not rain check or refund eligible.

We encourage you to bring your own towel when visiting. Towels are not provided but are available for purchase if you need one. Look for these items at Riverside Trading Post or at the Retreats and Canopies booth.

Tubes are provided at no additional charge on a first-come, first-served basis for the wave pool, lazy river and tube slides. No personal tubes, noodles or floats will be allowed in the water, including children's water wings (Without an accompanying life jacket), flotation seats, inflatable rings, or bubble packs.

Smoky Mountain weather is very unpredictable. You should obtain an up-to-the-minute weather report prior to your visit. Simply use the zip code "37863" on the weather website or mobile app of your choice.

All attractions will close when our park radar indicates cloud-to-ground or cloud-to-cloud lightning within a 10-mile radius. Attractions re-open when lightning clears a 10-mile radius for 15 minutes.

Tips For Visiting With Children

Dollywood’s Splash Country offers two Family Care Centers for the convenience of our guests in the Cascades and the Big Bear Plunge areas. Each facility offers a climate-controlled environment with:

  • One glider and footstool
  • Baby changing station
  • Adult changing table (Big Bear Plunge location only)
  • Sink

Please refer to the park map for our many locker locations throughout the park.

To ensure guest safety, children can participate in attractions when they meet the minimum height requirement established by the attraction’s manufacturer. To determine which slides and attractions are suitable for your child, please visit Dollywood’s Splash Country’s Centralized Measuring station located next to the first bridge upon entering the park (the building shared with Splash Photos).

Your child will be measured by a Splash Country host and given a color-coded wristband to help you identify which attractions he or she is tall enough to enjoy. The wristband’s color corresponds with the information displayed on signs at each attraction. Taking advantage of Splash Country’s Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones aren’t tall enough to ride. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride’s manufacturer to ensure guest safety.

For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a supervising companion 16 years old or older. Unescorted children will not be admitted to Dollywood's Splash Country. If a child is excessively separated from their party, there may be consequences for the supervising companion. If parties are separated, please contact a Dollywood's Splash Country host with a radio or a Dollywood's Splash Country Security Officer.

Life vests are provided at no additional charge and will be required for non-swimmers and small children at the direction of the Lifeguards. Personal life vests must be USCG approved and in good condition. Water wings, flotation seats or bubble packs may not be used. Life vests are strongly recommended for weak swimmers.

A limited number of single and double strollers are available for rent on a first-come, first-served basis. The fee is $18 for a single; $20 for a double (plus tax) per day. Discounts are available on stroller rentals for Two-Park Gold or Two-Park Diamond Passholders.

Swim diapers must be worn by babies / toddlers not yet potty trained. Swim diapers are available at the Riverside Trading Post.

Clothing Guidelines

Dollywood's Splash Country is a family-friendly environment prioritizing guest and team member safety. As such, all guests must wear appropriate attire when enjoying pools, rides, and attractions.

In addition to all posted rider safety requirements, all waterpark guests must follow the dress code below. 

Not Permitted:

  • Swimwear with buckles, sharp objects, or protruding metal (e.g., buttons, zippers, rivets).
  • Any form of corduroy or denim clothing or swimwear.
  • Cotton shirts on all body slides (i.e., where the rider’s upper body comes in direct contact with the slide)
  • Body piercings that may come in direct contact with the slides.
  • Clothing and swimwear with obscene or explicit language or graphics.
  • Transparent or revealing clothing and swimwear that park personnel deems inappropriate for our family environment.

For your safety, all swim shirts (such as rash guards) and religious headwear must be tight-fitting.

Dollywood's Splash Country reserves the right to require additional or different attire when and where deemed appropriate and refuse admission or attraction participation to anyone not properly attired. Refusal to comply with the dress code or posted rider safety requirements may result in ejection from the property.

Hot concrete is something beyond our control, and because of this, we encourage guests to wear footwear at all times.

No footwear may be worn on the Mountain Scream, Wild River Falls, SwiftWater Run, The Butterfly, Fire Tower Falls or Bear Mountain Fire Tower. Water shoes or similar footwear is acceptable on all other attractions.

Glasses or sunglasses with a strap are permitted on most attractions. Please check the safety signage at each attraction.

Park Policies

If you smoke or vape, please utilize the many designated smoking and vaping areas indicated on the Guide Map. Smoking and vaping is strictly forbidden on all rides, queue lines, shops and restaurants.

Distracting tattoos should be covered when entering the park. Management reserves the right to ask for distracting tattoos to be covered at their discretion.

Weapons and alcoholic beverages are not permitted on Dollywood's Splash Country Property.

Personal umbrellas must be held at all times. Guests may not attempt to prop or secure personal umbrellas by using mounts or fixtures. No other beach/market/patio umbrellas or shade tents are permitted.

No personal hammocks are permitted. Guests may use complimentary chairs or rent luxury amenities.

Commercial photography/videography must be approved in advance by Dollywood’s Public Relations Team and approved vendors must be escorted throughout the shoot.

No on-slide video or pictures are permitted. Please see Dollywood’s Media Room for these assets.

Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted.

For the safety and enjoyment of all guests, Dollywood’s Splash Country does not permit water guns, water toys, full face masks, swim fins or outside inflatables.

Food & Dining

After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. However, guests are allowed to bring one unopened bottle of water per person.

If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day.

Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. For more information concerning dining options for Guests with food allergies, please see this Dollywood's page, Dollywood's Splash Country page or contact our Foods Department at 865-428-9428.

Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets.

Payment Methods


ATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza.

Dollywood's Splash Country

An ATM is located at the front entrance of Riverside Trading Post.

No. Personal checks are not accepted.

American Express, Visa, Mastercard and Discover. A valid photo ID is required to be presented at time of all credit card purchases. Also, the name on the photo ID must match the name on the credit card.

TimeSaver Line Management System


Yes. Dollywood’s easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Click here for a complete listing of shows and rides available to TimeSaver users. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait!

Dollywood's Splash Country

Yes. Dollywood’s Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Click here for a complete listing of rides available to TimeSaver H2O users. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait!

Slides & Attractions

Pregnant women, persons with heart conditions, back or neck problems, persons with casts or under the influence of alcohol or drugs are not permitted to ride. Riders should be in good health and good physical condition to participate in the attractions. Guests who are extremely overweight or in poor physical condition are subject to increased risk of injury and should not ride.

Dollywood's Splash Country is staffed with lifeguards certified by Ellis & Associates. Please note that we perform operational audits regularly using life-like mannequins in the water and live-active drowning simulations for ongoing lifeguard training and safety audits.


Dollywood’s Splash Country welcomes guests to share special moments at our water park. As such, guests are allowed to bring in cakes and/or cupcakes. Only tabletop decorations are allowed. Dollywood’s Splash Country is not responsible for the preservation or serving of any self-brought items. Candles, or any type of open flame, is prohibited.

Pets & Service Animals

Doggywood® is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. For owners who really want to “pamper their pooch,” four cottages are available, or smaller kennels are available. An additional amount will be charged for each additional dog sharing a kennel or cottage. The daily rental fee provides each dog its own water supply. Space is limited, and reservations are highly recommended.

Please visit the Doggywood page to make a reservation for a kennel or cottage or for more information. Proof of rabies and Bordetella are required at check in. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis.

*Please note: Doggywood can only accommodate dogs.

Pets are not permitted. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions.

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