Contact Us

Have a question? Our FAQs page offers information that is most often requested by our guests. 

For a limited time, a dedicated toll-free number has been established to assist those guests who are requesting a refund. This discussion must take place over the phone by calling the number listed below. Hours of operation are Monday – Friday 9:00 AM – 5:00 PM and Saturday – Sunday 9:00 AM – 4:00 PM

Please call 1-855-675-7223 for refund requests ONLY.

For all other questions or inquiries, please call 1-800-DOLLYWOOD.
Dollywood call center hours of operation are Monday – Friday 9:00 AM – 5:00 PM and Saturday – Sunday 9:00 AM – 4:00 PM

Passholder Inquiries

 
Contact Us

Resort Guest Inquiries

 
Contact Us

Group Guest Inquiries

 
Contact Us

Cabin Guest Inquiries

 
Contact Us

Online Technical Help

 
Contact Us

 

Still can't find an answer? Contact us by completing the form below.