Guest Services

Online Account or Purchase Help for Dollywood & Dollywood's Splash Country

Oh snap! Let's see if we can find those, they are pretty important!

Let's check a few things first:

When you were purchasing online, did you select Print-At-Home as your delivery method? If so, you should see an orange button on your order confirmation page that says "View Your Tickets Now" and an orange button in your order confirmation email that says "Get Tickets." One of those two buttons will get you to your tickets.

If you did not select Print-At-Home as your delivery method, there is no ticket to deliver online. So, if you selected Will Call, you will need to stop by the ticket booths at the park to retrieve your tickets when you visit.

If you selected Mail/UPS, we'll send your tickets to you but if it has been a bit of time and we haven't, please let us know.

Now, if you did indeed select Print-At-Home and you still can't find your tickets, let us know and we'll track them down.

Oh dear! Sorry about that. Sometimes there is a glitch in the system or a typo in your email. No worries, though, we are here to help. Simple complete this form with as much of your order information as you can and we'll resend your order confirmation email.

Alternatively, the page that was presented after completing your order online is your order confirmation page. You can bookmark that page to retrieve your tickets and receipt until you visit. When accessing that page later, you may be asked for the phone number you provided during checkout for security purposes.

For your convenience, we have made your tickets and vouchers mobile friendly. You can absolutely show them on your mobile device for park entry. You are also more than welcome to print them out if you would like.

On Season Passes, you can present them on your first visit to the park on your mobile device. But you will need to stop by the ticket booths on or before your second visit to get your physical Passholder ID card.


We'll be happy to help. Just let us know your issue and we'll help you get it resolved.

Dollywood Theme Park

Dollywood is committed to providing a safe and enjoyable environment for our Guests. Our Ride Accessibility Center is available to serve our Guests who have an accessibility need and would like to enter an attraction thru the accessibility entrance. A Host at the Center will provide you with as much detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides.

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Front Porch Café is a full-service restaurant and is the best location for a wide variety of options. The chefs are happy to customize many of the menu items to fit your needs.

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Parking for all standard length vehicles is $15; oversize length vehicles such as RVs and trailers are $18. Trams provide transportation to the Front Gate.

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Dollywood's Splash Country Water Park

We want your Dollywood's Splash Country visit to be fun and enjoyable. Our Accessibility Guide is a helpful resource to assist in planning your day and making informed decisions about the various attractions, rides, services and amenities at Dollywood's Splash Country. If you need additional assistance, please feel free to ask any Host.

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Dollywood's Splash Country has options for our guests with special dietary needs including vegetarian, gluten free and sugar free options. Please inform the cashier about all special dietary needs.

When food is picked up, please ensure that your order is correct and that you have the correct condiments. Please allow for additional wait time as many of these items are prepared only when ordered.

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Parking for all standard length vehicles is $15; oversize length vehicles such as RVs and trailers are $18. Trams provide transportation to the Front Gate.

Learn More