Important Information To Know Before You Go
We Can’t Wait To See You
Dollywood theme park, Dollywood's DreamMore Resort and Spa and Dollywood's Smoky Mountain Cabins are open. Dollywood's Splash Country water park opens Saturday, May 15. We look forward to welcoming you back! Please check the Operating Calendar for a complete listing of dates and hours.
During this unprecedented time, we have implemented a number of new safety measures based on the guidance of health officials including the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. The safety and well-being of our guests and employees are our top priorities and guide our decisions.
WARNING REGARDING COVID-19:
Managing Attendance Capacity
In order to provide safe outdoor entertainment and maintain social distancing guidelines, we are reducing and managing our daily capacity. All guests visiting must schedule a reservation or pre-purchase a general admission ticket.
Maintain A Safe And Healthy Environment
Face Mask / Face Covering RequiredFace masks or face coverings are required in areas where visitors cannot socially distance outdoors for all visitors ages 2 and older, with some exceptions. Some of the exceptions where masks are not required are while eating, on water park attractions or select coasters at Dollywood. Employees will wear face masks. For a full list of exceptions please visit our FAQ Page.
Mask Free Break ZoneInside these mask free break zones you may remove your face mask/face covering. Please keep 6 feet apart from guests not in your party.
Health AssessmentAll Guests will be screened with a four question health assessment prior to entry.
Please practice social distance throughout the propertyKeep a distance of 6 feet apart from other guests who are not in your party. You will notice signs and floor graphic reminders throughout the property.
Respecting othersThose not respectful of our Employees, Guests or environment may be asked to modify their behavior or leave the property.
Ride & Attractions Capacity Management & Sanitation
In order to adhere to social distancing guidelines, queue capacities will be limited.
While in line, please:
- Use the floor decals to maintain social distancing. Parties traveling together may stand together.
- Avoid touching queue rails when possible.
- Use hand sanitizer provided.
- Please heed to all Ride Attendant instructions pertaining to Mask, Ride Loading and Loose Articles.
For more information on Ride & Attractions Capacity Management & Sanitation, please visit our FAQ Page.
- We will arrange all indoor and outdoor seating to comply with current social distancing guidelines. Do not move the seating.
- Hand sanitizer stations will be readily available at all Food & Beverage locations. Please use often.
- Where reasonably possible, separate doorways for entering and exiting dining facilities will be used to minimize person to person contact.
- Common areas, tables and chairs will be cleaned and sanitized after every use.
- Utensils, menus and condiments will be single use or cleaned and sanitized after every use.
- Condiment stations will remain empty. Condiments will be provided to guests at the counter by request.
For more information on Food Safety, please visit our FAQ Page.
Increased Focus on Cleanliness
We have increased our rigorous cleaning and sanitation procedures. Guests will have a much higher availability of handwashing and hand sanitizing locations throughout their visit to help reduce exposure to germs.
Portable handwashing stations have been added at properties to allow guests to wash hands frequently to help reduce exposure to germs.
A significant number of hand sanitizing stations have been added in public areas, and other high traffic locations.
Increased frequency cleaning of high touch areas and seating such as railings, queue areas, restaurant and pool seating, etc.
Stay Safe With Us
Face Mask/Face Covering RequiredFace masks or face coverings are required in areas where visitors cannot socially distance outdoors for all resort guests ages 2 and older, with some exceptions. Some of the exceptions where masks are not required are while dining or swimming. Masks will be required on the resort trolleys as well. Face masks or face coverings are required for all cabin guests ages 2 and older during check-in. Employees will wear face masks. For a full list of exceptions please visit our FAQ Page.
Please Keep 6 Feet ApartThank you for practicing social distancing. Furniture has been positioned to adhere to social distancing guidelines. Please do not make changes to furniture arrangements.
Limited CapacityReduced capacity in public areas including the restaurant and resort pool area.
Adjusted Housekeeping ProceduresHousekeeping and public area attendants will increase their cleaning procedures. Cleaning of surfaces with recommended disinfectants will be performed on an increased basis. In order to uphold the DreamMore-CleanMore Pledge, traditional stayover service with daily housekeeping service has been discontinued. This measure is intended to provide the safest environment possible for you and our hosts. Rooms will be thoroughly cleaned/sanitized upon departure. We thank you in advance for allowing us to honor our commitment in providing you with a safe and clean stay.
Expanded Health and Hygiene ProceduresEnhanced team member training and safety with personal protective equipment.
New Standard of Cleanliness and DisinfectionIncreased cleaning frequency of public areas utilizing recommended disinfectants.
For more information on our increased focus on cleanliness, please visit our FAQ Page.