Dollywood Resorts

Frequently Asked Questions

Dollywood's DreamMore Resort is just minutes from Dollywood and Dollywood’s Splash Country in the Great Smoky Mountains in Pigeon Forge near Gatlinburg, Tennessee. The street address is 2525 DreamMore Way, Pigeon Forge, TN 37863.

Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

Stays booked at Dollywood’s DreamMore Resort and Spa will have free cancellation until 72-hours prior to the day of arrival. Cancellation within 72-hours may result in the loss of one-night deposit.

Yes. ADA & Hearing Accessible Rooms are based on availability at the time of booking.

Stay on-site at Dollywood's DreamMore Resort to enjoy privileges you can’t get staying at any other Smoky Mountain area resort. Because we know your Smoky Mountain vacation time is precious time, we help you make the most of it all season long. Learn More about what is included with your resort stay.

Daily self-parking at our hotel near Dollywood is complimentary. Regular Valet parking is available for $30 per day and Premium Valet is available for $40 per day. Parking is limited to one space per room. No commercial, trailer or RV parking permitted. Parking is limited to registered guests at our Pigeon Forge resort.

Yes. Learn More about what is offered for groups.

Yes. Tickets are available at the Ticket Desk on the first floor or you can add tickets to your reservation at the time of booking.

Yes. A 24-hour self-service ATM is located adjacent to the exit doors by The Spa at Dollywood’s DreamMore Resort on the first level.

The Business Center is temporarily closed.

In Dollywood’s DreamMore Resort, microwaves are located on the first floor inside of DM Pantry. Ice machines and vending machines are located on every floor.

Yes. The DM Pantry, Song & Hearth: A Southern Eatery and The Spa at Dollywood's DreamMore Resort is open to the public.

No. However, Dollywood’s DreamMore Resort has many options for breakfast, including the DM Pantry and Song & Hearth: A Southern Eatery.

No. However, Camp DW offers morning, afternoon and event programming for children between the ages of 4 and 9.

Our resort privileges, including our trolley, are for registered resort guests only.

Dollywood's DreamMore Resort offers an on-site guest laundry, located on the lobby level. (Additional charges apply). Laundry soap available for a fee.

Complimentary Wi-Fi is available in many areas of the Pigeon Forge resort including the main lobby, guest rooms, and pools.

Yes. Rollaway Beds and Cribs are based upon availability at Dollywood’s DreamMore Resort.

At Dollywood’s DreamMore Resort you don’t pay a resort fee. Credit/debit cards are authorized at check-in for the anticipated total of your stay. Use of debit cards are discouraged as banking institutions place a hold on your account for the anticipated total of your stay as part of the authorization process. Holds can affect your available balance. Release of holds also vary by bank and can range from 1-14 days.

Yes. You must be at least 21 years of age to reserve, check-in or stay at the resort. All guests 18 years of age and younger must be accompanied by a parent or guardian. Identification is required at check-in.

Resort guests who misplace or leave an item during their visit are reported to the housekeeping department with a description, date and time found, person who found it and full guest details (if found in the guest room). Please be advised that lost and found items are only stored for 30 days at the property.

Please complete the Lost and Found form and a resort representative will be in touch shortly.

With the exception of ADA recognized service animals, we do not allow pets at Dollywood's DreamMore Resort.

Please visit our Resort Season Pass Discounts Page for more information.

Smoking, including vaping, in our Pigeon Forge resort or in guest rooms is not allowed. Designated smoking areas are indicated on our resort map.

The hotel and its staff reserve the right to enter your room for any purpose including, but not limited to, performing maintenance and repairs, or checking on the safety and security of guests, property and employees.

No. Guests are not permitted to have firearms, ammunition, knives or weapons of any kind at any Dollywood property, including Dollywood's DreamMore Resort and Spa

At Dollywood’s DreamMore Resort and Spa, we want to ensure you experience exceptional Southern hospitality throughout your entire stay. Our Bell Valet team is happy to assist you by transporting your luggage to and from your guestroom. For the safety of all of our guests, large luggage carts may only be used by our Bell Valet team who are equipment safety trained and certified. For additional convenience, we have compact luggage carts available for self-service.

Dollywood's HeartSong Lodge & Resort is just minutes from Dollywood and Dollywood’s Splash Country in the Great Smoky Mountains in Pigeon Forge near Gatlinburg, Tennessee. The street address is 1210 Dollywood Resorts Boulevard, Pigeon Forge, TN 37863.

Dollywood’s HeartSong Lodge & Resort will open in the fall of 2023.

Dollywood's HeartSong Lodge & Resort is now accepting reservations for its grand opening on November 3, 2023 with sneak preview dates beginning on October 23, 2023.

Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

Stays booked at Dollywood’s HeartSong Lodge & Resort will have free cancellation until 72-hours prior to the day of arrival. Cancellation within 72-hours may result in the loss of one-night deposit.

Yes. ADA & Hearing Accessible Rooms are based on availability at the time of booking.

Yes. There are 135 rooms with balconies at HeartSong Lodge & Resort. These rooms are based on availability at the time of booking.

Stay on-site at Dollywood's HeartSong Lodge & Resort to enjoy privileges you can’t get staying at any other Smoky Mountain area resort. Because we know your Smoky Mountain vacation time is precious time, we help you make the most of it all season long. Learn More about what is included with your resort stay.

Daily self-parking at our hotel near Dollywood is complimentary. Regular Valet parking is available for $30 per day and Premium Valet is available for $40 per day. Parking is limited to one space per room. No commercial, trailer or RV parking permitted. Parking is limited to registered guests at our Pigeon Forge resort.

Yes. Learn More about what is offered for groups.

Yes. Tickets are available at the Ticket Desk on the first floor or you can add tickets to your reservation at the time of booking.

Yes. A 24-hour self-service ATM is located outside of Honeysuckle & Pine A Storied Goods Mercantile on the first level.

In Dollywood’s HeartSong Lodge & Resort, microwaves, ice machines and vending machines are located on the 2nd and 5th floors.

Yes. The HeartSong Signature Resturant and Songbird Market are open to the public.

No. However, Dollywood’s HeartSong Lodge & Resort has many options for breakfast, including the Songbird Market and HeartSong Signature Restaurant.

No. However, Camp DW offers morning, afternoon and event programming for children between the ages of 4 and 9.

Our resort privileges, including our trolley, are for registered resort guests only.

Dollywood's HeartSong Lodge & Resort offers an on-site guest laundry, located on the 2nd and 4th floors. (Additional charges apply). Laundry soap available for a fee.

Complimentary Wi-Fi is available in many areas of the Pigeon Forge resort including the main lobby, guest rooms, and pools.

Yes. Rollaway Beds and Cribs are based upon availability at Dollywood’s HeartSong Lodge & Resort.

At Dollywood’s HeartSong Lodge & Resort you don’t pay a resort fee. Credit/debit cards are authorized at check-in for the anticipated total of your stay. Use of debit cards are discouraged as banking institutions place a hold on your account for the anticipated total of your stay as part of the authorization process. Holds can affect your available balance. Release of holds also vary by bank and can range from 1-14 days.

Yes. You must be at least 21 years of age to reserve, check-in or stay at the resort. All guests 18 years of age and younger must be accompanied by a parent or guardian. Identification is required at check-in.

Resort guests who misplace or leave an item during their visit are reported to the housekeeping department with a description, date and time found, person who found it and full guest details (if found in the guest room). Please be advised that lost and found items are only stored for 30 days at the property.

Please complete the Lost and Found form and a resort representative will be in touch shortly.

With the exception of ADA recognized service animals, we do not allow pets at Dollywood's HeartSong Lodge & Resort.

Please visit our Resort Season Pass Discounts Page for more information.

Smoking, including vaping, in our Pigeon Forge resort or in guest rooms is not allowed. Designated smoking areas are indicated on our resort map.

The hotel and its staff reserve the right to enter your room for any purpose including, but not limited to, performing maintenance and repairs, or checking on the safety and security of guests, property and employees.

No. Guests are not permitted to have firearms, ammunition, knives or weapons of any kind at any Dollywood property, including Dollywood's HeartSong Lodge & Resort.

At Dollywood’s HeartSong Lodge & Resort, we want to ensure you experience exceptional Southern hospitality throughout your entire stay. Our Bell Valet team is happy to assist you by transporting your luggage to and from your guestroom. For the safety of all of our guests, large luggage carts may only be used by our Bell Valet team who are equipment safety trained and certified. For additional convenience, we have compact luggage carts available for self-service.

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