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FAQ
Will I be required to wear a mask at Dollywood’s DreamMore Resort and Spa and Dollywood’s Smoky Mountain Cabins?

Face masks or face coverings are required in areas where visitors cannot socially distance outdoors for all resort guests ages 2 and older, with some exceptions. Some of the exceptions where masks are not required are while dining or swimming. Masks will not be required when in lounge chairs by the pool as long as guests maintain social distancing. Masks will be required on the resort trolleys as well. Face masks or face coverings are required for all cabin guests ages 2 and older during check-in. Employees will wear face masks.

Are employees at the park wearing masks?

Yes, all employees and vendors are required to wear masks. Employees are either issued (2) washable reusable masks or provided a clean mask when they arrive and will wear throughout their shift. Staff have also been thoroughly trained on hygiene practices.

Will the resort trolleys be running?

Yes. Masks are required.

What is considered an appropriate facial covering?

Facial coverings must fully cover the nose and mouth and fit snugly along the face and chin. Costume masks, veils, bandanas and face shields worn without face masks are not permitted. All guests needing a proper face mask will be provided one.

Do I have to wear a mask?

For the protection of each other and our guests, our employees will wear masks. Our guests (2 years and older) will also be required to wear a face mask or face covering in areas where visitors cannot socially distance outdoors except for mealtimes, on water attractions and at designated mask-free break zones at Dollywood.

Guests coming to WATERPARK/POOL AREA are required to wear a mask in any indoor location. Masks are not required on lounge chairs as long as social distancing can be maintained. Guests are encouraged to bring their own masks.

Do I have to wear a face mask in the spa?

All hosts and guests 2 years of age and older are required to wear face masks in the spa facility. Masks may only be removed during facial services and, if needed, when lying face down on a massage table. HEPA filters have been installed in the facial-treatment rooms as an added precaution.

What safety protocols have been put in place before, during and after treatments?

  • Plexiglass barriers have been installed at the front desk and manicure stations.
  • Technicians wash hands with soap and warm water for 30 seconds before beginning services and begin each service wearing a clean smock.
  • Nail technicians and estheticians wear gloves during treatments.
  • Estheticians wear face shields in addition to a face masks and gloves.
  • All technicians wear face masks at all times. Face masks are required of all guests except during facial services or, if needed, when face down on the massage table.
  • HEPA filters have been installed in the facial-treatment rooms as an added precaution.
  • All technicians thoroughly clean and sanitize treatment areas between each service.

Why do I have to wear a mask?

Per the recommendation of the Centers for Disease Control and Prevention (CDC), face coverings/masks are required for all guests ages 2 and older and employees at this time, with some exceptions. The purpose of masks is to keep respiratory droplets from reaching others to aid with source control. Masks with one-way valves or vents allow exhaled air to be expelled out through holes in the material. This can allow exhaled respiratory droplets to reach others and potentially spread the COVID-19 virus. Therefore, per CDC recommendation, we do not allow masks if they have an exhalation valve or vent.

Some of the exceptions where masks are not required are while eating, drinking, on water park attractions and when in designated “mask-free” zones while maintaining social distancing.

If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. Face shield must cover nose and mouth. If face shields are used without a mask, they should wrap around the sides of the wearer’s face and extend to below the chin. Wearing a face shield as an accommodation must be approved by our customer service center. Please note that face shields are not permitted on rides and attractions, and guests will have to switch to a face covering/mask for those experiences.

Will I have to wear my face covering while on water rides?

Masks are not required on all water attractions at Dollywood’s Splash Country Water Park due to the dynamics of the attractions.

Will I have to wear my face covering while on rides?

Masks will be required on all rides, except water rides or waterpark attractions at Dollywood due to the dynamics of the attractions.

Are food and beverages permitted in the spa?

At this time, food and beverages are not permitted in the spa facility. Face masks must remain on at all times except when receiving a facial service.

Do I have to bring my own mask?

Guests are encouraged to bring a mask with them when visiting. However, masks will be provided for guests in need. We recommend reviewing the CDC's webpage on appropriate daily-use facemask for additional guidance

What is considered an appropriate facial covering for my visit?

Facial coverings in line with CDC’s guidelines are considered appropriate for your visit, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and are not permitted.

At Dollywood’s Splash Country Water Park, will I have to wear my face mask or face covering while on the slides? While in lounge chairs?

Face masks or face coverings are required when guests cannot socially distance. They will not be required on slides, in pools and when in lounge chairs.

What is different about your COVID-19 policies?

As of April 12, 2021, we have adjusted our COVID-19 safety requirements to the following:

  • Per the CDC’s guidelines on safe outdoor activities, our outdoor areas, where six feet of distance can be maintained between parties, are now mask-optional spaces. Guest masking is required at all ticketing areas, park entry, on rides and trams, in queues, all indoor areas and areas where guests cannot socially distance outdoors.
  • Guests and employees are still required to participate in a self-assessment health screening prior to entry, but temperature checks are no longer part of the process.
  • Areas of the property where masks are required will be clearly marked and strictly enforced.
  • Employees will continue to wear masks at all times while on the property.

Will all water park employees wear face masks or face coverings?

Lifeguards who are working positions at the top of rain play structures and those in rescue ready positions (wearing a rescue tube) will not wear a mask. Attraction attendants and lifeguards who are not wearing a rescue tube will wear a mask.

What if I have medical reasons to not wear a mask?

COVID-19 is worldwide pandemic. A significant portion of individuals with COVID-19 lack symptoms and that even those who eventually develop symptoms can transmit the virus to others before showing symptoms. The CDC has determined that wearing a cloth face covering or mask can slow the spread of COVID-19. Because the contraction of COVID-19 places a direct threat on the health of our guests and employees, cloth face coverings or masks are required of all guests. We will continue to monitor the situation going forward.

Does wearing a mask really help?

The state of medical knowledge is evolving, however, the CDC has currently determined that the virus spreads from person-to-person contact. People can be infected and show no symptoms and therefore spread the disease. Wearing a mask or face covering reduces the likelihood of spreading the virus through airborne respiratory droplets, when talking, sneezing, and coughing. Therefore, the CDC recommends widespread use of cloth masks when six feet of social distancing cannot be maintained.

Wearing a mask or face covering in designated required areas shows mutual respect and care for fellow guests and hosts, when social distancing requirements cannot be maintained.

When do I have to wear a mask?

Guests will only be granted access to the property if they arrive wearing an appropriate and approved face covering. Once in the park, masks are not required in outdoor areas with ample space (more than six-feet). Mask-required areas, such as outdoor areas where six-feet of distance cannot be maintained and all indoor spaces, are clearly designated and marked with visual and written signage.

  • Children 1 and younger
  • While actively eating or drinking – both at a restaurant or while walking/sitting
  • When taking photos
  • While swimming or on an attraction where you will get wet (water slides/rides)
  • While showering/changing clothes in an approved water park facility
  • While in a lounge chair or occupying a private, rented space (Such as Cabanas at water parks) if 6 ft. can be maintained between groups.