Things To Know For Your Stay

Welcome to HeartSong Lodge & Resort. Below is all the information you will need for your stay, including hours of operation, activity schedules, entertainment and more. Please refer to this page throughout your stay with any questions you may have or respond to the text message you received upon check-in.

Around The Resort - Daily Schedule   Resort Map

TV Channel Guide

Check-In Time: 4:00 p.m.
Check Out Time: 11:00 a.m.

Virtual Concierge: While you are staying with us, if you have any requests (towels, trash pick-up, etc.), questions regarding the resort (pool or restaurant hours, etc.) or the parks, please contact the HeartSong Lodge & Resort Virtual Concierge by responding to the welcome message or texting 865-233-8823.

Text Now

Park Tickets & Dollywood TimeSavers: If you need to purchase tickets to Dollywood or pick-up your complimentary Dollywood TimeSavers, please visit the ticket desk, located just past Honeysuckle & Pine and adjacent to the East Wing Guest Elevators.

Mobile App: The Dollywood Parks & Resorts app is a great resource when visiting Dollywood, Dollywood’s Splash Country and Dollywood’s HeartSong Lodge & Resort. Use the app to view ride wait times, nearby restaurants, shops and entertainment. Download this fun and informative app before visiting to prepare for your Smoky Mountain adventure.

Apple App Store    Android App Store

Around The Resort


Dining & Shopping

Dining: Experience the perfect blend of flavors from locally sourced ingredients at our signature restaurant, Ember & Elm: Tastes Rooted in The Smokies or our High Note: Casual Dining & Drink. If you’re looking for something on-the-go, stop by Songbird Market for your favorite beverage from Starbucks®, a variety of homemade pastries, baked-to-order-pizza and more! If you’re in your guest room, order breakfast, lunch or dinner from our In-Room Dining menu. All menus include classic favorites, as well as regionally inspired cuisine.

Explore Dining

Shopping: At Honeysuckle & Pine: Storied Goods Mercantile, shop from an assortment of goods, including apparel, keepsakes, décor and more.

Explore Shopping

Lobby Sundries: Our Front Desk Lobby Sundries, (Micro Market) is available daily for guests to pick up a morning paper, bottled Coca Cola® beverage and an assortment of other items you might need during your stay



Pool: The Indoor Pool, located adjacent to our trolley lobby, is a year-round heated indoor pool. Located directly outside of the indoor pool is the relaxing outdoor hot tub. At this time, The Cove Outdoor Pool is closed for the season.


Daily Activities: Join Camp DW to delight in daily crafts and LIVE entertainment. Explore our activities calendar below.

Goodnight With Dolly: Tune in to Channel 101 in your room to have Dolly read you a nightly bedtime story featuring books from Dolly’s Imagination Library.

Camp DW Schedule

Explore All Activities


Additional Information

No Charge Items: Cribs and rollaway beds are available by request. Guests my request these items by asking the Front Desk at check-in.

Microwaves: Microwaves are available for resort guest on each guest room floor.

Laundry & Dry Cleaning: Dollywood’s HeartSong Lodge & Resort offers an on-site guest laundry, located on the second and fourth floors. (Additional charges apply). Laundry soap is available for a fee. Dry-cleaning services are available for an additional charge. Call the Front Desk to arrange at ext. 0.

Vending & Ice Machines: Vending machines are located on the second and fifth floors. Ice machines and water bottle refill stations are available on every floor.

ATM: A 24-hour self-service ATM is located outside of Honeysuckle & Pine: Storied Goods Mercantile on the first level.

Reminders: All accommodations are non-smoking, and only service animals are allowed on property.

Lost & Found: Resort guests who misplace or leave an item during their visit are asked to complete the Lost & Found form.

View Resort FAQs

Attraction Tickets

Visit the Resort Ticket Desk located on level 1 adjacent to the trolley lobby to book your tickets.

Park Tickets

Park Tickets

Choose from 1, 2 and 3 day tickets to Dollywood, Dollywood's Splash Country or both parks.

Area Attractions

Area Attractions

Add even more fun to your stay with Dolly Parton’s Stampede Dinner Attraction, Pirates Voyage Dinner & Show, Hatfield & McCoy Dinner Feud and The Comedy Barn Theater. Include a tour of the Smokies during your getaway with a Pink Jeep Tour Adventure.

Priority Access: Any resort guest with valid admission to Dollywood and/or Dollywood’s Splash Country will be granted priority access to the parks based on their ticket type and the reservation stay dates.

Dollywood TimeSaver Pass: Each Dollywood Resort guest with valid Dollywood admission receives a complimentary Dollywood TimeSaver. (That’s a value of $60 per person, per day.) Resort guests with a Dollywood TimeSaver can enjoy five expedited entries on any of the participating attractions as well as priority seating at shows in participating theaters. These complimentary TimeSaver passes can be upgraded to TimeSaver Plus or TimeSaver Premium during your visit. Expedited entry on Big Bear Mountain is only available with TimeSaver Premium at this time. (TimeSaver is not valid at Dollywood's Splash Country).

Door-To-Door Transportation: The Exclusive Resort Trolley makes it simple to get to and from the parks, dropping you off steps away from the fun! By riding the Exclusive Resort Trolley, you will save the standard parking fee of $25 per day, per vehicle.

Package Delivery: Purchases of $25 or more as well as fragile or oversized items made throughout the day from our merchandise shops will be delivered to the resort for FREE! Simply stop by the Front Desk to retrieve your item when you return from the park.

Golden Hours: During the first hour of each operating day, Dollywood Resort guests can utilize the TimeSaver entrance for expedited access on all eligible rides, including Big Bear Mountain. Just show your Resort TimeSaver Wristband to utilize this perk. (Participation in Golden Hours does not affect TimeSaver usage)

Best Price Guarantee: As a guest of Dollywood’s HeartSong Lodge & Resort, you are guaranteed the lowest online price for resort rooms. Plus, you qualify for exclusive privileges that only are available to resort guests with valid admission tickets.

Complimentary Wi-Fi: Enjoy complimentary Wi-Fi throughout the resort for the duration of your stay.

Resort Parking: Complimentary self-parking is available at the resort. Valet parking is available for an added fee.

Guest Amenities Available At Dollywood's DreamMore Resort and Spa

For your convenience, trolley service and a walking path is available between resorts for guests wanting to access select amenities and dining at Dollywood's DreamMore Resort.

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