Welcome to HeartSong Lodge & Resort. Below is all the information you will need for your stay, including hours of operation, activity schedules, entertainment and more. Please refer to this page throughout your stay with any questions you may have or respond to the text message you received upon check-in.
Check-In Time: 4:00 p.m.
Check Out Time: 11:00 a.m.
Virtual Concierge: While you are staying with us, if you have any requests (towels, trash pick-up, etc.), questions regarding the resort (pool or restaurant hours, etc.) or the parks, please contact the HeartSong Lodge & Resort Virtual Concierge by responding to the welcome message or texting 865-233-8823.
Park Tickets & Dollywood TimeSavers: If you need to purchase tickets to Dollywood or pick up your complimentary Dollywood TimeSavers, please visit the ticket desk, located just past Honeysuckle & Pine and adjacent to the East Wing Guest Elevators. Please remember to bring your Timesaver Voucher card to retrieve your Timesavers.
Mobile App: The Dollywood Parks & Resorts app is a great resource when visiting Dollywood, Dollywood’s Splash Country and Dollywood’s HeartSong Lodge & Resort. Use the app to view ride wait times, nearby restaurants, shops and entertainment. Download this fun and informative app before visiting to prepare for your Smoky Mountain adventure.
Dining: Experience the perfect blend of flavors from locally sourced ingredients at our signature restaurant, Ember & Elm: Tastes Rooted in The Smokies or our High Note: Casual Dining & Drink. If you’re looking for something on-the-go, stop by Songbird Market for your favorite beverage from Starbucks®, a variety of homemade pastries, baked-to-order-pizza and more! If you’re in your guest room, order breakfast, lunch or dinner from our In-Room Dining menu. All menus include classic favorites, as well as regionally inspired cuisine.
Shopping: At Honeysuckle & Pine: Storied Goods Mercantile, shop from an assortment of goods, including apparel, keepsakes, décor and more.
Lobby Sundries: Our Front Desk Lobby Sundries, (Micro Market) is available daily for guests to pick up a morning paper, bottled Coca Cola® beverage and an assortment of other items you might need during your stay
Pool: The Indoor Pool, located adjacent to our trolley lobby, is a year-round heated indoor pool. Located directly outside of the indoor pool is the relaxing outdoor hot tub. At this time, The Cove Outdoor Pool is closed for the season.
Daily Activities: Join Camp DW to delight in daily crafts and LIVE entertainment. Explore our activities calendar below.
Goodnight With Dolly: Tune in to Channel 101 in your room to have Dolly read you a nightly bedtime story featuring books from Dolly’s Imagination Library.
No Charge Items: Cribs and rollaway beds are available by request. Guests my request these items by asking the Front Desk at check-in.
Microwaves: Microwaves are available for resort guest on each guest room floor.
Laundry & Dry Cleaning: Dollywood’s HeartSong Lodge & Resort offers an on-site guest laundry, located on the second and fourth floors. (Additional charges apply). Laundry soap is available for a fee. Dry-cleaning services are available for an additional charge. Call the Front Desk to arrange at ext. 0.
Vending & Ice Machines: Vending machines are located on the second and fifth floors. Ice machines and water bottle refill stations are available on every floor.
ATM: A 24-hour self-service ATM is located outside of Honeysuckle & Pine: Storied Goods Mercantile on the first level.
Reminders: All accommodations are non-smoking, and only service animals are allowed on property.
Lost & Found: Resort guests who misplace or leave an item during their visit are asked to complete the Lost & Found form.
Payment Disclaimer: Upon check-in an authorization request will be placed on your payment card in an amount equal to the cost of the room, tax, add-ons and incidental charges for the length of your stay. Upon check-out, your payment card will be charged for the actual amount incurred during your stay. Use of debit cards are discouraged as banking institutions place a hold on your account for the anticipated total of your stay as part of the authorization process. Holds can affect your available balance. Release of holds vary by bank and can range from 1-14 days.
Visit the Resort Ticket Desk located on level 1 adjacent to the trolley lobby to book your tickets.
Choose from 1, 2 and 3 day tickets to Dollywood, Dollywood's Splash Country or both parks.
Add even more fun to your stay with Dolly Parton’s Stampede Dinner Attraction, Pirates Voyage Dinner & Show, Hatfield & McCoy Dinner Feud and The Comedy Barn Theater. Include a tour of the Smokies during your getaway with a Pink Jeep Tour Adventure.
Dollywood Resorts Complimentary TimeSaver Passes: Each Dollywood Resort Guest with valid Dollywood admission receives one complimentary Dollywood Resort TimeSaver per day to use during park operating hours. Resort guests with a Dollywood TimeSaver can enjoy five expedited entries on any of the participating attractions, as well as priority seating at shows in participating theaters. Expedited entry on Big Bear Mountain and Lightning Rod is available once with TimeSaver. Not valid at Mystery Mine, Dragonflier, or FireChaser Express. Show reservations must be made in the TimeSaver Reservation Center to select a Showtime.
Resort TimeSavers can be upgraded at the TimeSaver office at the park to the TimeSaver Plus or the TimeSaver Premium pass.
Dollywood Resorts Complimentary TimeSaver H2O Passes: Each Dollywood Resort guest with valid Dollywood's Splash Country admission, receives one complimentary Dollywood's Splash Country TimeSaver H2O per day to use during park operating hours. Resort Guests with a Dollywood's Splash Country TimeSaver H2O can enjoy two expedited entries on any of the participating attractions, with a 15-min scan delay between entries. Expedited entry on RiverRush is only available with the TimeSaver H2O or TimeSaver H2O Unlimited.
Resort H2O TimeSaver Passes can be upgraded to a TimeSaver H2O or TimeSaver H2O Unlimited.
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