Things To Know For Your Stay

Welcome to HeartSong Lodge & Resort. Below is all the information you will need for your stay, including hours of operation, activity schedules, entertainment and more. Please refer to this page throughout your stay with any questions you may have or respond to the text message you received upon check-in.

Check-In Time: 4:00 p.m.
Check Out Time: 11:00 a.m.

Virtual Concierge: While you are staying with us, if you have any requests (towels, trash pick-up, etc.), questions regarding the resort (pool or restaurant hours, etc.) or the parks, please contact the HeartSong Lodge & Resort Virtual Concierge by responding to the welcome message or texting 865-233-8823.

Text Now

Mobile App: The Dollywood Parks & Resorts app is a great resource when visiting Dollywood, Dollywood’s Splash Country and Dollywood’s HeartSong Lodge & Resort. Use the app to view ride wait times, nearby restaurants, shops and entertainment. Download this fun and informative app before visiting to prepare for your Smoky Mountain adventure.

Apple App Store    Android App Store


Dining & Shopping

Dining: Experience the perfect blend of exceptional flavors from locally sourced ingredients at Acoustics, or stop by The Songbird Market for a quick bite to go. Order dinner to your room with In-Room Dining or lounge by the pool with the Poolside Dining Menu. The menus include classic family favorites as well as regionally inspired cuisine.

Explore Dining

Shopping: At Honeysuckle & Pine Storied Goods Mercantile, shop from an assortment of goods, including apparel, keepsakes, décor and more.

Explore Shopping

Lobby Sundries: Our Front Desk Lobby Sundries, (Micro Market) is available daily for guests to pick up a morning paper, bottled Coca Cola® beverage and an assortment of other items you might need during your stay


Pools & Daily Activities

Pools: Cool off by visiting The Cove Pool and Splashpad or The Indoor Pool. The Cove Pool is an outdoor pool that features a zero-depth entry and an interactive family splash pad. Located next to The Cove Pool is the relaxing outdoor hot tub. The Indoor Pool is a year-round heated indoor pool. Relax poolside with views of the beautiful Smoky Mountains through the large picture windows.

Daily Events & Activities: All year long, Dollywood’s HeartSong Lodge & Resort offers special events and entertainment to keep your toes tapping and your heart singing.

Explore Events


Additional Information

No Charge Items: Cribs and rollaway beds are available by request. Guests my request these items by asking the Front Desk at check-in.

Microwaves: Microwaves are available for resort guest use on every floor of the resort.

Laundry & Dry Cleaning: Dollywood’s HeartSong Lodge & Resort offers an on-site guest laundry, located on the second and fourth floors. (Additional charges apply). Laundry soap is available for a fee. Dry-cleaning services are available for an additional charge. Call the Front Desk to arrange at ext. 0.

Vending & Ice Machines: Vending machines are located on the second and fifth floors. Ice machines and water bottle refill stations are available on every floor.

ATM: A 24-hour self-service ATM is located outside of Honeysuckle & Pine A Storied Goods Mercantile on the first level.

Reminders: All accommodations are non-smoking, and only service animals are allowed on property.

Lost & Found: Resort guests who misplace or leave an item during their visit are asked to complete the Lost & Found form.

View Resort FAQs

Attraction Tickets

Visit the Resort Ticket Desk located on level 1 adjacent to the trolley lobby to book your tickets.

Park Tickets

Park Tickets

Choose from 1, 2 and 3 day tickets to Dollywood, Dollywood's Splash Country or both parks.

Area Attractions

Area Attractions

Add even more fun to your stay with Dolly Parton’s Stampede Dinner Attraction, Pirates Voyage Dinner & Show, Hatfield & McCoy Dinner Feud and The Comedy Barn Theater. Include a tour of the Smokies during your getaway with a Pink Jeep Tour Adventure.

Priority Access: Any resort guest with valid admission to Dollywood and/or Dollywood’s Splash Country will be granted priority access to the parks based on their ticket type and the reservation stay dates.

Dollywood TimeSaver Pass: Each resort guest with a valid Dollywood ticket receives a complimentary Dollywood TimeSaver. (That’s a value of $60 per person, per day.) Dollywood TimeSavers can be used to access select rides and unlimited daily show reservations when applicable. (TimeSaver is not valid at Dollywood’s Splash Country).

Door-To-Door Transportation: The Exclusive Resort Trolley makes it simple to get to and from the parks, dropping you off steps away from the fun! By riding the Exclusive Resort Trolley, you will save the standard parking fee of $25 per day, per vehicle.

Package Delivery: Purchases of $25 or more as well as fragile or oversized items made throughout the day from our merchandise shops will be delivered to the resort for FREE! Simply stop by the Front Desk to retrieve your item when you return from the park.

Saturday Early Entry: Every Saturday, resort guests with tickets can enter Dollywood or Dollywood’s Splash Country one hour prior to opening to enjoy a select ride. (Dollywood’s Splash Country Early Entry is only available during water park operating season.)

Best Price Guarantee: As a guest of Dollywood’s HeartSong Lodge & Resort, you are guaranteed the lowest online price for resort rooms. Plus, you qualify for exclusive privileges that only are available to resort guests with valid admission tickets.

Complimentary Wi-Fi: Enjoy complimentary Wi-Fi throughout the resort for the duration of your stay.

Resort Parking: Complimentary self-parking is available at the resort. Valet parking is available for an added fee.

Guest Amenities Available At Dollywood's DreamMore Resort and Spa

For your convenience, trolley service and a walking path is available between resorts for guests wanting to access select amenities and dining at Dollywood's DreamMore Resort.

Get The Latest News and Special Offers

Subscribe to our newsletter, special offers and promotional emails.