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Message To Dollywood Passholders

We have been thinking and praying for you as we all work to endure during this unprecedented crisis.

Based on the ever-changing developments, we are constantly re-evaluating our options and hoping to open in May. We are looking daily at all of our options to present an exciting and entertaining 2020 season that is a great experience for our guests, but our first priority is the safety of our employees and guests. We will continue to watch the conditions within our region, consult with our medical experts and follow CDC guidelines to determine the re-opening date for the parks and resort. We will continue to communicate any additional changes as they occur.

For our loyal 2020 season pass holders, like you, we will be adding additional benefits and operating days to be announced as we get closer to a firm opening date. Our pass holders are very important to Dollywood and to our employees. As a 2020 season pass holder, please rest assured we will take care of you and your family.

We thank our extended Dollywood family for understanding and their compassion for one another as we work together to navigate this crisis.

God Bless and Stay Safe!

Craig Ross
Dollywood President


Current Passholder FAQs

The Dollywood website has a brand new look and some brand new features. One of the best - NEW online accounts. Now, you can view all of your passes in one online account (or, everyone can have their own account!) and keep track of your online purchases like add-ons paper-free. More benefits are coming, but when you start exploring your NEW Dollywood Online Account, you can immediately take advantage of:

  • Simplify online Dollywood purchases.

  • A record of your online order history. In simple terms, it will keep up with when you bought any add-ons, like TimeSaver passes, so you can simply show your receipt on your smart phone.

  • Building an itinerary for your next Dollywood visit.

  • In the future, it's going to:

    • Streamline your Season Pass renewal (once you enter all the information for your household and link your existing passes, you won't have to enter it again—unless you're updating it!).

    • Bring-A-Friend tickets will be delivered within your online account so you can access them directly to your smart phone—no more printing! That also means you don't have to keep up with them because they are stored in your account. They are unique to your account, which means no more wondering about validity dates and whether or not you already used them. You can just look at your account!

    • Give you easy access to payment plan information (due dates, status, etc.) related to your Season Passes.

First off, thanks for being a loyal Dollywood guest! As part of our new website, we were unable to bring over all of our previous account holder's information. So, if you maybe created an account with us prior to Jan. 23, 2020, you will simply need to register for a new account.

But please let us know if you have any questions or encounter any issues.

To create a NEW Dollywood Online Account, please go to the "Register" option within our navigation (upper right on desktop or at the bottom of the menu on mobile) and fill in the required information and submit.

You will be able to link your first Season Pass as part of the registration process by checking the "I have a Season Pass" box and providing your pass id and phone number, but this isn't a requirement of a NEW Dollywood Online Account.

You can link subsequent Season Passes from the "Link & Manage Passes" button within your account once you are logged in.

Oh dear! Sorry about that. Unfortunately, sometimes this happens when we are unable to locate your account or possibly because your account is locked due to unsuccessful logins. Nevertheless, please contact Dollywood Guest Services for further assistance and we'll be glad to help you!

Yep, you can still visit but if you do not have your Season Pass Photo ID card, the purchase of a full priced one-day admission ticket or a $15 replacement Season Pass Photo ID will be required for entry.

All requests for refunds and rollovers are reviewed and approved by Dollywood management on a case-by-case basis.

Season Passes (used or unused) are non-transferable and Season Passholder benefits and discounts are also non-transferable at this time.

Fraudulent use will result in pass confiscation without replacement.

Please contact Dollywood Guest Services if you need assistance or have additional questions.