Frequently Asked Questions

We do not have a limited activity ticket. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games).

Current discount promotions can be found on our Special Offers page.

Yes, we offer group rates for groups of 15 or more paying Guests. Our group reservation number is 865-428-9890. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Please see our Groups section for more information.

We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Contact your local chapter to determine if tickets are available.

Yes. Dollywood has always been proud to assist our military families. Visit our Military Discount page for information on this discount.

If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. If it has been 4 or more years, you must purchase a new season pass. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass.

Season Passes are your best value if visiting more than one time during the season. You can apply your paid one-day admission toward the price of a season pass. This transaction must be made on the day of your visit before leaving the Park.

Passholders are required to have a My Dollywood Account when purchasing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts.

On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation.

If you are already logged in, the word Account will appear in the upper right.

On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT.

We are excited that you are interested in purchasing a new Season Pass! To purchase a new pass or a pass that is exclusively offered to a select group, please visit the Season Pass page and make your selections. You will be sent through a page where you simply tell us how many passes of each type you would like.

Passholders are required to have a My Dollywood Account when purchasing online. After adding to cart, you will be asked for your email address for your My Dollywood Account. Your email address will be validated and you will be asked for additional information to continue with your purchasing.

We appreciate all of our passholders and have made the renewal process super easy!

Passholders are required to have a My Dollywood Account when renewing online. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal.

Please visit the Account Overview page. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to create
a new account.

Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes.

1. To link a pass: Select the "+Add Pass" option. You will need your Season Pass ID and the phone number associated with your pass.
   
   To purchase a new pass: Go to the Season Passes page on dollywood.com.


2. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle!
   
   
   
   • All linked passes in your account will be evaluated for renewal.
   
   
   • If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page.
   
   
   • If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. There are multiple reasons for this but contact us if you would like to renew that pass.
     
     
     
     • Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing
       missed payments.
     
     
     • Passholders who have received a refund, will need to purchase a new pass.
     
     
     • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.
     
     
     
     
   
   
   
   

If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed.

• Passes may not be eligible for renewal if any of the following are true:
  
  
  
  • the pass has been voided due to refund
    
    
    
    • Passholders who have received a refund, will need to purchase a new pass.
    
    
    
    
  
  
  • Installment Billing missed payments
    
    
    
    • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.
    
    
    
    
  
  
  
  

If you feel this is in error, you can remove that pass from your account and then re-link it.

• Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error


• Step 2: On that same page, select "+Add Pass" to re-link that pass

If you continue to have issues, let us know and we'll investigate for you.

Apologies for this! If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that:

• Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error


• Step 2: On that same page, select "+Add Pass" to re-link that pass

Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you.

If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. That is a common issue that we have seen. But please let us know if you continue to receive this issue at 1-800-Dollywood.

If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account.

Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Apologies for the confusion. You can access them from the order History module within your account though. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s).

After linking, purchasing or renewing your Pass from within your online account is simple! You can find your Pass ID as well as your barcode in your online account, too.



Option #1: Passes module



On your Account Overview page, click/tap on each pass to expand and see that pass's details. From there you can click/tap "View" for your digital ticket pass.

Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.



Once there, click/tap the arrow on the far right of your recent order. Then on that next page scroll down to retrieve your digital tickets.

While you are with us, you are expected to comply with the following*:

• Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated.


• Following updated guidance from the Centers for Disease Control and Prevention (CDC), fully vaccinated guests can now visit Dollywood without wearing a mask or physically distancing. Additionally, consistent with state guidelines, guests aged 12 and under may also visit without wearing a mask or physically distancing.


• Refrain from fighting, horseplay, taunting or threatening remarks & gestures.


• Do not create disruption with behavior that is unruly, disruptive or illegal.


• Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches.


• Follow instructions from employees regarding operations and procedures.

Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities.




*A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale.

As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check the Operating Calendar for specific operating dates and hours.

Visit Dollywood's page, Dollywood's Splash Country page or Dollywood's Destination Map. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks.

For your convenience you may have your hand stamped at the exit. Please keep your parking lot receipt to re-enter the toll booths.

Dollywood
Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park hours. Ask any Host for assistance or directions

Dollywood's Splash Country
Dollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours.

Dollywood

Please visit the Lost and Found Page to file a lost item claim. We will contact you through email with return options if your item is recovered. Lost and Found opens one hour after park opening and closes when all Guests are out of the park.

Dollywood's Splash Country

Guests who lost an item during their visit may contact Dollywood's Splash Country's Lost and Found Department at (865) 429-9903.

Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our Directions page and Destination Map for a map of the area.

Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:

• Dollywood Cabins - Located just two miles from Dollywood's entrance, come experience our spectacular mountain views and southern hospitality while you discover the many amenities of these luxury Smoky Mountain log cabins.

• Dollywood’s DreamMore Resort - Dolly Parton’s first resort hotel is located adjacent to Dollywood’s Splash Country. Choose from nine different room types, created with families in mind. Visit the on-site restaurant, spa, Camp DW and game room! Enjoy free trolley service to both Dollywood and Dollywood’s Splash Country when you stay at Dollywood’s DreamMore Resort.

• Vacation Packages - Purchase your tickets and book your lodging at the same time.

Parking is $25 for all standard length vehicles, $30 for oversize length vehicles such as RVs and trailers. However, parking is FREE if you purchase a Dollywood Gold or Diamond Season Pass. Retroactive benefits such as FREE parking do not apply if you upgrade to Gold or Diamond after the purchase of a Season Pass.

Preferred Parking is available at both Dollywood and Dollywood's Splash Country.

You will receive a parking permit when you pay $30 at the tollbooth. This allows you to park your RV in our "Permit Parking" lot. Trams provide transportation to the Front Gate. RV parking lot is not available for overnight parking or camping.

Yes. Disability license plate or hang tag must be visible. Please see Dollywood's accessibility page or Dollywood's Splash Country accessibility page for more information. Standard parking fees apply. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit.

A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Please see Dollywood's accessibility page or Dollywood's Splash Country accessibility page for more information.

Wheelchairs

A limited number of wheelchairs are available for rent at Dollywood and Dollywood's Splash Country. Reservations cannot be carried over to the next day. Discounts are available for Gold Passholders. No other discounts apply. Wheelchairs are available to reserve online at least 48-hours ahead of your visit and a limited quantity are available to reserve once you get to the park on a first-come, first-serve basis.

Electric Convenience Vehicles (ECVs)

A limited number of Electric Convenience Vehicles (ECVs) are available for rent at Dollywood. Reservations cannot be carried over to the next day. Discounts are available for Gold Passholders. No other discounts apply. ECVs are available to reserve online at least 48-hours ahead of your visit and a limited quantity are available to reserve once you get to the park on a first-come, first-serve basis. (Please note: Operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age to sign the rental agreement. The maximum weight is 400 pounds.)

A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywood’s Splash Country®.

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Dollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.


The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you.

Dollywood's Splash Country
Dollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.


To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you.

Depending on the time of year, some days at Dollywood can be less crowded than others. For instance, in the spring, Thursdays are less crowded. In the summer, try for Wednesday or Thursday. In the fall, you might consider weekdays. During the Christmas season, weekdays are your best bet. Our operating days and hours vary; please check our Calendar.

If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapel located in the Craftsman's Valley. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.)

We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.



We also have Floating Lockers available throughout the park. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. These lockers are a one-time fee of $10 for the day. This means you can rent and float from locker to locker without having to pay for each new locker.



All lockers are sold on a first come, first serve basis.

Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Purchases of $25 or more as well as fragile or oversized items from our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day.



Simply let the merchandise Host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!



Package Pickup is offered on purchases made prior to two hours before Park closing. For your convenience, Package Pickup is staffed until Park closing.

If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Check—just ask. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Rain Checks are not available for Season Passholders.

Regardless of how well you plan, it's still easy to forget something. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy.

After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywood’s Courtesy Vehicle Assistance.  Sponsored by O’Reilly Auto Parts.

Smoky Mountain weather is very unpredictable. You should obtain an up-to-the-minute weather report prior to your visit. Simply use the zip code "37863" on the weather website or mobile app of your choice.

Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment.

• Private nursing area furnished with six gliders with foot stools


• Two baby changing stations and a restroom

Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop.

Children can ride if they meet the minimum height requirement established by the ride’s manufacturer to ensure Guest safety. To determine which rides are suitable for your child, please visit Dollywood’s Centralized Measuring station located across from The Southern Gospel Museum and Hall of Fame on Showstreet. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Taking advantage of Dollywood’s Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones aren’t tall enough to ride. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the rides manufacturer to ensure Guest safety.

For the safety of our Guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood.

Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet.

Several Dollywood eateries offer kids' meals. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza.

We hope it doesn't happen, but prepare just in case your little one gets separated from you. Parents should contact the first available host for assistance if a child is lost. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost.

When members of a group do not meet minimum height requirements, Dollywood’s “Parent Swap” program provides hassle-free boarding of rides and attractions. Dollywood’s “Parent Swap” is easy; here’s how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the “Parent Swap.” (Strollers and/or loose articles are not permitted.) One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) while the rest of the group rides the attraction. Once the group returns, the adults will “swap” places with each other. On some rides, other group members may be allowed to ride again for the second half of the “swap.” After the “Parent Swap,” Guests will exit with other riders.

You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. The fee is $13 for a single; $16 for a double. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. It's also a good idea to provide easily recognizable identification for your stroller. Available on a first-come first-serve basis.

Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Please ask any host for assistance. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility.

Weapons and alcoholic beverages are not permitted on Dollywood Property.

ALL GUESTS:

• Must wear shoes, sandals or flip flops


• Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics.


• Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted.


• Excessively torn clothing is not permitted.


• Tattoos with objectionable graphics and/or messaging are not permitted.


• Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment.


• Facepaint that completely covers the face or alters the identity of the Guest is not permitted.

Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle.

If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants.

• Commercial photography/videography must be approved in advance by Dollywood’s Public Relations Team and approved vendors must be escorted throughout the shoot.


• With the exception of the Dollywood Express, no on-ride video or pictures are permitted. Please see Dollywood’s Media Room for these assets.


• Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted.

After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. However, guests are allowed to bring one unopened bottle of water per person.

If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day.

Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. For more information concerning dining options for Guests with food allergies, please see this Dollywood's page, Dollywood's Splash Country page or contact our Foods Department at 865-428-9428.

Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets.

Dollywood

ATM machines are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza.

Dollywood's Splash Country

An ATM machine is located at the front entrance of Riverside Trading Post.

No. Personal checks are not accepted.

American Express, Visa, Mastercard and Discover. A valid photo ID is required to be presented at time of all credit card purchases. Also, the name on the photo ID must match the name on the credit card.

Dollywood

Yes. Dollywood’s easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Click here for a complete listing of shows and rides available to TimeSaver users. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait!

Dollywood's Splash Country

Yes. Dollywood’s Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Click here for a complete listing of rides available to TimeSaver H2O users. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait!

If you’re visiting Dollywood with children under 48 inches in height (or you’re just not sure), make sure to visit the park’s Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. Your child will be measured by a Dollywood Host and given a color-coded wristband. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Taking advantage of Dollywood’s Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride.

At each Dollywood ride and attraction, you’ll find a posted symbol indicating its intensity. Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction.

There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Please see our Entertainment section for more information.

Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. Please call 865-428-9553 or see our Auditions page for more information.

Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Tickets are not required for Dollywood shows (with the exception of special concerts). However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines.

Doggywood® is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. For owners who really want to “pamper their pooch,” four cottages are available, or smaller kennels are available. An additional amount will be charged for each additional dog sharing a kennel or cottage. The daily rental fee provides each dog its own water supply. Space is limited, and reservations are highly recommended.

Please visit the Doggywood page to make a reservation for a kennel or cottage or for more information. Proof of rabies and Bordetella are required at check in. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis.



*Please note: Doggywood can only accommodate dogs.

Pets are not permitted. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions.