Dollywood Theme Park
Frequently Asked Questions
Have a safe and enjoyable experience while visiting Dollywood and remember the following:
- DO NOT enter into any restricted areas including ride perimeters, animal enclosures and designated employee areas.
- Enter the park through designated entrances during operating hours only.
- Use designated walkways throughout the park. Do not cross any fences, chains, landscape areas or other barriers.
- Be attentive to your surroundings. Watch where you are walking. Walk, don’t run.
- Be sure to follow all rider requirements, including requirements for loose articles.
Tickets & Discounts
If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. If it has been 4 or more years, you must purchase a new season pass. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass.
How to Manage and Renew Passes within your Account
Passholders are required to have a Dollywood.com account when purchasing online. With a Dollywood.com account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts.
On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation.
If you are already logged in, the word Account will appear in the upper right.
On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT.
We are excited that you are interested in purchasing a new Season Pass! To purchase a new pass or a pass that is exclusively offered to a select group, please visit the Season Pass page and make your selections. You will be sent through a page where you simply tell us how many passes of each type you would like. Once you "Add To Cart", we will allow you to select the proper age and/or Gold option in the next step!
Passholders are required to have a Dollywood.com account when purchasing online. After adding to cart, you will be asked for your email address to create your Dollywood.com account. Your email address will be validated and you will be asked for additional information to continue with your purchasing.
Once you have your account, you will be directed to the Passes page within your account. For new passes, you will see a card representing each pass you have selected at the top of the page. Simply fill in the requested demographics for each passholder via the "Add Passholder Info" button.
Those demographics will be added to each card on that page:
A. Passholder name with initials in the bubble for each identifying which passholder that card applies to
B. Selected pass or Current pass
C. Demographics
D. (1) Select which level of pass you would like. (2) Options available in dropdown are based on age and qualifying offers.
E. Price of selected pass
F. Option to Remove Pass if you do not want to purchase that pass
Once you have made all of your selections, at the bottom of the Passes page, you can
- link an existing pass if you have one that isn't listed
- add another new pass if you missed one
- see the order summary of pass selections on that page including if your selections are eligible for Installment Billing
- click Continue to proceed with checkout
We appreciate all of our passholders and have made the renewal process super easy!
Passholders are required to have a Dollywood.com account when renewing online. With a Dollywood.com account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal.
Please visit the Account Management page. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to create a new account.
Once within your Dollywood.com account, scroll down to the Season Pass module on the account management page and click/tap on "Renew Your Passes".
This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes.
- To link a pass: At the bottom of the page, there is an option to Link Pass. You will need your Season Pass ID and the phone number associated with your pass
- To purchase a new pass: At the bottom of the page, there is an option to Add New Pass. Simply add the demographics of the passholder and we'll evaluate the birthday to determine which passes that passholder qualifies for then will present those as options.
- When you are ready to renew your pass, the power of your Dollywood.com account comes full circle!
- All linked passes in your account will be evaluated for renewal.
- If the pass associated with a card on this Passes page is eligible for renewal, the available products to renew to for next season are available in each dropdown.
- If the pass associated with a card is NOT eligible for renewal pricing but is an active pass, the available products for the next season are available in each dropdown.
- If the pass associated with a card is NOT eligible for renewal pricing and the pass has been voided, that card is not active in your account and renewals cannot be made for that pass.
- Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing missed payments or if the Pass is a PreK pass.
- Passholders who have received a refund, will need to select the Add New Pass at the bottom, fill out your demographics again, and purchase a new pass.
- Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.
>Once you have made all of your selections, at the bottom of the Passes page, you can
- link an existing pass if you have one that isn't listed - add another new pass
if you missed one
- see the order summary of pass selections on that page including if your selections are
eligible for Installment Billing
- click Continue to proceed with checkout
If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed.
- Passes may not be eligible for renewal if any of the following are true:
- the pass has been voided due to refund
- Passholders who have received a refund, will need to select the Add New Pass at the bottom, fill out your demographics again, and purchase a new pass.
- Installment Billing
missed payments
- Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.
- the pass is a PreK pass and the passholder still qualifies for a PreK pass
- Simply re-register your child. Get details
- the pass has been voided due to refund
If you feel this is in error, you can remove that pass from your account and then re-link it.
- Step 1: On the Passes page within your account, click/tap "Remove Pass" on the pass card that you feel is not renewable in error
- Step 2: Link your pass back to your account via the "Link Existing Pass" button at the bottom of the Passes page within your account.
If you continue to have issues, let us know and we'll investigate for you.
Apologies for this! If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that:
- Step 1: Go back to your Passes page within your account, click/tap "Remove Pass" on the pass card:
- Step 2: RE-Link your pass back to your account via the "Link Existing Pass" button at the bottom of the Passes page within your account.
Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you.
If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your Order History within your online account.
Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Apologies for the confusion. You can access them from the Order History table within your account though. That table located on the Transaction History section within your account as well as the Account Overview section.
Once there, click/tap the arrow on the far right of the $0.00 Amount to get to your added entitlements.
Then on that next page to retrieve your digital tickets, simply click the orange bar across the bottom that says "View Your Tickets Now".
After linking, purchasing or renewing your Pass from within your online account, you can find your Pass ID as well as your barcode in your online account as well.
Option #1: Link & Manage Passes page
On your Account Overview page, simply click/tap the "Link & Manage Passes" button to go to that page.
Then, you can click/tap the View This Pass button to get your Pass ID and barcode
Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your Order History table.
That Order History table is located at the very bottom of the Account Overview page or the Transaction History page.
Once there, click/tap the arrow on the far right of your recent order.
Then on that next page to retrieve your digital tickets, simply click the orange bar across the bottom that says "View Your Tickets Now".
General Park Info
- Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated.
- Have your temperature taken before entry.
- Wear a mask covering nose and mouth at all times while on property, except while eating or drinking. You should be stationary and maintain appropriate Social Distancing while eating and drinking.
- Refrain from fighting, horseplay, taunting or threatening remarks & gestures.
- Do not create disruption with behavior that is unruly, disruptive or illegal.
- Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches.
- Follow instructions from employees regarding operations and procedures.
Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities.
*A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale.
Dollywood
Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park hours. Ask any Host for assistance or directions
Dollywood's Splash Country
Dollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours.
Dollywood
Please visit the Lost and Found Page to file a lost item claim. We will contact you through email with return options if your item is recovered. Lost and Found opens one hour after park opening and closes when all Guests are out of the park.
Dollywood's Splash Country
Guests who lost an item during their visit may contact Dollywood's Splash Country's Lost and Found Department at 865-429-9920.
Directions, Accomodations & Parking
Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:
- Dollywood Cabins - Located just two miles from Dollywood's entrance, come experience our spectacular mountain views and southern hospitality while you discover the many amenities of these luxury Smoky Mountain log cabins.
- Dollywood’s DreamMore Resort - Dolly Parton’s first resort hotel is located adjacent to Dollywood’s Splash Country. Choose from nine different room types, created with families in mind. Visit the on-site restaurant, spa, Camp DW and game room! Enjoy free trolley service to both Dollywood and Dollywood’s Splash Country when you stay at Dollywood’s DreamMore Resort.
- Vacation Packages - Purchase your tickets and book your lodging at the same time.
Yes, $15 for all standard length vehicles, $18 for oversize length vehicles such as RVs and trailers. Trams provide transportation to the Front Gate. However, parking is FREE if you purchase a Dollywood Gold Season Pass. Retroactive benefits such as FREE parking do not apply if you upgrade to GOLD after the purchase of a Season Pass.
Dollywood's Parking Page
Dollywood's Splash Country's Parking Page
Accessibility Information
Wheelchairs
A limited number of wheelchairs are available for rent at Dollywood and Dollywood's Splash Coutnry. Reservations cannot be carried over to the next day. Wheelchairs are $12 per day. Discounts are available on wheelchair rentals for Gold and Super Gold Passholders. No other discounts apply. Available on a first-come first-serve basis.
Electric Convenience Vehicles (ECVs)
A limited number of Electric Convenience Vehicles (ECVs) are available for rent at Dollywood only. (Operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age sign the rental agreement.) ECVs have a 400 lb. limit. Reservations may be made online 48 hours prior to arrival with our convenient purchasing process. Reservations cannot be carried over to the next day. ECVs are $41 for a full day. Discounts are available on wheelchair and ECV rentals for Dollywood Gold and Super Gold Passholders. No other discounts apply. There are a limited number of ECV's, wheelchairs, and strollers available for advance booking, and the remainder are available on-park only, first-come, first-served.
A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywood’s Splash Country®.
Dollywood
Dollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.
The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you.
Dollywood's Splash Country
Dollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.
To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you.
Tips & Park Conveniences
Dollywood offers two choices for renting lockers.
- Front Gate Lockers - All day locker rentals are available at the Front Gate at Rental Services and are sold on a first come, first serve basis. Front Gate lockers are $9 for regular sized or $12 for family sized locker rentals.
- Floating Ride Lockers - Ride to ride locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. Ride lockers are a one time fee of $7 (only regular size) for a floating locker. This means if you can rent and float from locker to locker without having to pay for each new locker.
If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Check—just ask. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Rain Checks are not available for Season Passholders.
Regardless of how well you plan, it's still easy to forget something. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy.
Tips For Visiting With Children
Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment.
- Private nursing area furnished with six gliders with foot stools
- Two baby changing stations and a restroom
Clothing Guidelines & Park Policies
- Must wear shoes, sandals or flip flops
- Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics.
- Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted.
- Excessively torn clothing is not permitted.
- Tattoos with objectionable graphics and/or messaging are not permitted.
- Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment.
- Facepaint that completely covers the face or alters the identity of the Guest is not permitted.
Food & Dining
After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. However, guests are allowed to bring one unopened bottle of water per person.
If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day.
Payment Methods
Dollywood
ATM machines are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the White Water Nature Shop, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza.
Electric Convenience Vehicles (ECVs)
An ATM machine is located at the front entrance of Riverside Trading Post.
TimeSaver Line Management System
Dollywood
Yes. Dollywood’s easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Click here for a complete listing of shows and rides available to TimeSaver users. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait!
Dollywood's Splash Country
Yes. Dollywood’s Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Click here for a complete listing of rides available to TimeSaver H2O users. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait!
Rides & Attractions
Shows & Entertainment
Pets & Service Animals
Doggywood® is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. For owners who really want to “pamper their pooch,” four cottages are available, or smaller kennels are available. An additional amount will be charged for each additional dog sharing a kennel or cottage. The daily rental fee provides each dog its own water supply. Space is limited, and reservations are highly recommended.
Please visit the Doggywood page to make a reservation for a kennel or cottage or for more information. Proof of rabies and Bordetella are required at check in. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis.
*Please note: Doggywood can only accommodate dogs.