Contact Us

Online Technical Support

If you are having issues with your Dollywood.com account or online order, please complete the form below to contact our online support team for assistance.

This form cannot be used to request refunds. For a limited time, a dedicated toll-free number has been established to assist those guests who are requesting a refund. This discussion must take place over the phone by calling the number listed below.

Please call 1-855-675-7223 for refund requests ONLY.
Hours of operation are Monday - Friday 9:00 AM - 5:00 PM and Saturday - Sunday 9:00 AM - 4:00 PM

For all other questions or inquiries, please call 1-800-DOLLYWOOD.
Dollywood call center hours of operation are Monday - Friday 9:00 AM - 5:00 PM and Saturday - Sunday 9:00 AM - 4:00 PM

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