Online Technical Support

If you are having issues with your Dollywood.com account or online order, please complete the form below to contact our online support team for assistance.

This form cannot be used to request refunds. For a limited time, a dedicated toll-free number has been established to assist those guests who are requesting a refund. This discussion must take place over the phone by calling the number listed below.

Please call 1-855-675-7223 for refund requests ONLY.
Hours of operation are Monday - Friday 9:00 AM - 5:00 PM and Saturday - Sunday 9:00 AM - 4:00 PM

For all other questions or inquiries, please call 1-800-DOLLYWOOD.
Dollywood call center hours of operation are Monday - Friday 9:00 AM - 5:00 PM and Saturday - Sunday 9:00 AM - 4:00 PM

* indicates a required field

First Name *

Last Name *

Email Address *

Email address is required.

Phone *

Email address is required.

Order Date (mm/dd/yyyy)

Order date is required.

Invalid date entered. Date must be in mm/dd/yyyy format.

Order Number

Ticket Number

Please indicate the type(s) of issues you are having:

I cannot get into my online account.

I did not receive my email confirmation.

I did not receive my Print-At-Home tickets or I clicked "Get Tickets" and no barcodes show up.

Other Issue Details

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Online Technical Support