Online Technical Support

If you are having issues with your Dollywood.com account or online order, please complete the form below to contact our online support team for assistance.

This form cannot be used to request refunds. That discussion must take place over the phone by calling 1-800-DOLLYWOOD. Dollywood call center hours of operation are Monday - Friday 9:00 AM - 5:00 PM and Saturday - Sunday 9:00 AM - 4:00 PM

* indicates a required field

First Name *

Last Name *

Email Address *

Email address is required.

Phone *

Email address is required.

Order Date (mm/dd/yyyy)

Order date is required.

Invalid date entered. Date must be in mm/dd/yyyy format.

Order Number

Ticket Number

Please indicate the type(s) of issues you are having:

I cannot get into my online account.

I did not receive my email confirmation.

I did not receive my Print-At-Home tickets or I clicked "Get Tickets" and no barcodes show up.

Other Issue Details

WARNING REGARDING COVID-19:

Current Notifications

Contact Us

Online Technical Support