Frequently Asked Questions - Water Park Expand All
Have a safe and enjoyable experience while visiting Dollywood's Splash Country and remember the following:
- DO NOT enter into any restricted areas including ride perimeters and designated employee areas.
- Enter the park through designated entrances during operating hours only.
- Use designated walkways throughout the park. Do not cross any fences, chains, landscape areas or other barriers.
- Be attentive to your surroundings. Watch where you are walking. Walk, don’t run.
- Be sure to follow all rider requirements, including requirements for loose articles.
Tickets & Discounts
We do not offer AAA discounts at Dollywood's Splash Country. However, some AAA chapters have opted to sell Dollywood's Splash Country tickets. Contact your local chapter to determine if Dollywood's Splash Country tickets are available.
Discounts at Dollywood's Splash Country
Dollywood's Splash Country's current discount promotions can be found on our Special Offers page.
Yes, we offer group rates for groups of 15 or more paying Guests. Our group reservation number is 865-428-9890. Groups must make reservations at least two weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Please see our Group Information section for more information.
Yes, Dollywood's Splash Country has always been proud to assist our military families. Visit our Special Offers section for information on this discount.
Upgrading to a Season Pass
Season Passes are your best value if visiting more than one time during the season. You can apply your paid one-day admission toward the price of a Season Pass. This transaction must be made on the day of your visit before leaving the Park.
General Park Info
Dollywood's Splash Country is open from Mid-May through Labor Day. As our schedule varies, please check the Dollywood's Splash Country Operating Calendar for specific operating dates and hours.
Dollywood's Splash Country Park Map
Maps are available for viewing at several stands throughout the park.
Return To The Park Later In The Day
For your convenience you may have your hand stamped at the exit. Please keep your parking lot receipt to re-enter the toll booths.
First Aid Stations
Dollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours.
Tips & Park Conveniences
We have two sizes of all day lockers for your convenience, even a family size locker! Regular size lockers are $10 and family size lockers are $15. Lockers are located throughout the park and are sold on a first come, first serve basis.
If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Check—just ask. Rain Checks are distributed at any ticket window and are valid until the end of the season. They will not be distributed just because it rains. Rain Checks are not available for Season Passholders.
We encourage you to bring your own towel when visiting. Towels are not provided but are available for purchase if you need one.
Tubes are provided at no additional charge on a first-come, first-served basis for the wave pool, lazy river and tube slides. No personal tubes, noodles or floats will be allowed in the water including children's water wings, flotation seats, inflatable rings, or bubble packs.
Smoky Mountain weather is very unpredictable. You should obtain an up-to-the-minute weather report prior to your visit. Simply use the zip code "37863" on the weather website or mobile app of your choice.
Tips for Visiting with Children
Baby Care Centers
Dollywood’s Splash Country offers two Baby Care Centers for the convenience of our guests in the Cascades and the Big Bear Plunge areas. Each facility offers a climate-controlled environment with:
- One glider and foot stool
- Baby changing station
Children Without Supervision
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood's Splash Country.
Life vests are provided at no additional charge and will be required for non-swimmers and small children at the direction of the Lifeguards. Personal life vests must be USCG approved and in good condition. Water wings, flotation seats or bubble packs may not be used. Life vests are strongly recommended for weak swimmers.
A limited number of single strollers are available for rent on a first-come, first-served basis. Single strollers are $10 (plus tax) per day. Discounts are available on stroller rentals for Dollywood's Splash Country Gold and Super Gold Passholders.
Swim diapers must be worn by babies / toddlers not yet potty trained. Swim diapers are available at the Riverside Trading Post.
Directions & Parking
Directions to Dollywood's Splash Country
Dollywood's Splash Country is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our Driving Directions page and Dollywood's Destination Map for a map of the area.
Yes, there is a $15 fee for all standard length vehicles, $18 for oversize length vehicles such as RVs and trailers. However, parking is FREE if you purchase a Dollywood's Splash Country or Super Gold Season Pass.
Road Conditions and Road Closings
Information on area road closings can be found on our Driving Directions page.
Slides & Attractions
Pregnant women, persons with heart conditions, back or neck problems, persons with casts or under the influence of alcohol or drugs are not permitted to ride. Riders should be in good health and good physical condition to participate in the attractions. Guests who are extremely overweight or in poor physical condition are subject to increased risk of injury and should not ride.
Food & Dining
Snacks From Home
After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood's Splash Country. Although we do not allow food or drink to be brought into the Park, Dollywood's Splash Country offers a wide variety of delicious foods available at our restaurants and snack vendors. However, guests are allowed to bring one unopened bottle of water per person. Additionally, picnic tables are available just outside the park entrance turnstiles.
If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day.
Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets.
TimeSaver H2O Line Management System
TimeSaver H2O Waits In Line For You
Yes. Dollywood’s Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Click here for a complete listing of rides available to TimeSaver H2O users. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait!
Yes. Disability license plate or hang tag must be visible. Please see our Special Information for Guests with Disabilities section for more information. Standard parking fees apply.
Most walkways at the Park are level to gently-rolling and therefore wheelchair accessible. Please see our Accessibility Information section for more information on the park and also slide and attraction accessibility.
Wheelchair Daily Rental
A limited number of wheelchairs are available for rent. Reservations cannot be carried over to the next day. Wheelchairs are $12 per day. Discounts are available on wheelchair rentals for Dollywood's Splash Country Gold and Super Gold Passholders. No other discounts apply. Available on a first-come first-serve basis.
An ATM machine is located at the front entrance of Riverside Trading Post.
Checks for Payment
No. Personal checks are not accepted.
Accepted Credit Cards
American Express, Visa, Mastercard and Discover. A valid photo ID is required to be presented at time of all credit card purchases. Also, the name on the photo ID must match the name on the credit card.
Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:
- Dollywood Cabins - Located just two miles from Dollywood's entrance, come experience our spectacular mountain views and southern hospitality while you discover the many amenities of these luxury Smoky Mountain log cabins.
- Dollywood’s DreamMore Resort - Dolly Parton’s first resort hotel is located adjacent to Dollywood’s Splash Country. Choose from nine different room types, created with families in mind. Visit the on-site restaurant, spa, Camp DW and game room! Enjoy free trolley service to both Dollywood and Dollywood’s Splash Country and get discount tickets when you stay at Dollywood’s DreamMore Resort.
- Vacation Packages - Purchase your tickets and book your lodging at the same time.
Pets & Service Animals
Dollywood's Splash Country does not have kennels. However, Dollywood has kennels that may also be used by Dollywood's Splash Country Guests. Doggywood® is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. For owners who really want to “pamper their pooch,” four cottages are available, or smaller kennels are available. An additional amount will be charged for each additional dog sharing a kennel or cottage. The daily rental fee provides each dog its own water supply. Space is limited, and reservations are highly recommended.
Please call 865-428-9826 during Dollywood operating hours. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Visit the Doggywood page for more information. *Please note: Doggywood can only accommodate dogs.
Pets on Park
Pets are not permitted. Dollywood's Splash Country welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions.
Clothing Guidelines & Park Policies
Only swimsuits are allowed on the water attractions. No swimsuits with buckles, rivets, or any sharp objects, no denim, corduroy or cutoffs allowed. Cotton shirts are not permitted on the body slides (no exceptions). To preserve our family atmosphere appropriate swimwear is required. No revealing (such as “cheekster” bikini bottoms, thongs or transparent clothing) swimwear is permitted. Dollywood’s Splash Country reserves the right to require additional or different attire where we deem appropriate. Should a guest refuse to comply with our request, the guest will be politely asked to the leave the property.
Clothing with distracting words and/or pictures will not be permitted inside the park.
Hot concrete is something beyond our control, and because of this, we encourage guests to wear footwear at all times.
Shoes, sandals or footwear with buckles are not permitted on the attractions. No footwear may be worn on the Mountain Scream, Wild River Falls, SwiftWater Run, The Butterfly, Fire Tower Falls or Bear Mountain Fire Tower. Water shoes or similar footwear is acceptable on all other attractions.
Glasses & Sunglasses
They are only permitted with a head strap on the attractions.
Smoking & Vaping Policy
If you smoke or vape, please utilize the many designated smoking and vaping areas indicated on the Guide Map. Smoking and vaping is strictly forbidden on all rides, queue lines, shops and restaurants.
Distracting Tattoo Policy
Distracting tattoos should be covered when entering the park.
Weapons & Alcohol Policy
Weapons and alcoholic beverages are not permitted on Dollywood's Splash Country Property.