Dollywood's Splash Country Water Park

Frequently Asked Questions

Have a safe and enjoyable experience while visiting Dollywood's Splash Country and remember the following:

  • DO NOT enter into any restricted areas including ride perimeters and designated employee areas.
  • Enter the park through designated entrances during operating hours only.
  • Use designated walkways throughout the park. Do not cross any fences, chains, landscape areas or other barriers.
  • Be attentive to your surroundings. Watch where you are walking. Walk, don’t run.
  • Be sure to follow all rider requirements, including requirements for loose articles.

Tickets & Discounts

We do not have a limited activity ticket. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games).
Current discount promotions can be found on our Special Offers page.
Yes, we offer group rates for groups of 15 or more paying Guests. Our group reservation number is 865-428-9890. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Please see our Groups section for more information.
We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Contact your local chapter to determine if tickets are available.
Yes. Dollywood has always been proud to assist our military families. Visit our Military Discount page for information on this discount.

If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. If it has been 4 or more years, you must purchase a new season pass. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass.


Season Passes are your best value if visiting more than one time during the season. You can apply your paid one-day admission toward the price of a season pass. This transaction must be made on the day of your visit before leaving the Park.

How to Manage and Renew Passes within your Account

Passholders are required to have a Dollywood.com account when purchasing online. With a Dollywood.com account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts.

On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation.

If you are already logged in, the word Account will appear in the upper right.

On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT.


We are excited that you are interested in purchasing a new Season Pass! To purchase a new pass or a pass that is exclusively offered to a select group, please visit the Season Pass page and make your selections. You will be sent through a page where you simply tell us how many passes of each type you would like. Once you "Add To Cart", we will allow you to select the proper age and/or Gold option in the next step!



Passholders are required to have a Dollywood.com account when purchasing online. After adding to cart, you will be asked for your email address to create your Dollywood.com account. Your email address will be validated and you will be asked for additional information to continue with your purchasing.



Once you have your account, you will be directed to the Passes page within your account. For new passes, you will see a card representing each pass you have selected at the top of the page. Simply fill in the requested demographics for each passholder via the "Add Passholder Info" button.



Those demographics will be added to each card on that page:



A. Passholder name with initials in the bubble for each identifying which passholder that card applies to

B. Selected pass or Current pass

C. Demographics

D. (1) Select which level of pass you would like. (2) Options available in dropdown are based on age and qualifying offers.

E. Price of selected pass

F. Option to Remove Pass if you do not want to purchase that pass


Once you have made all of your selections, at the bottom of the Passes page, you can

- link an existing pass if you have one that isn't listed

- add another new pass if you missed one

- see the order summary of pass selections on that page including if your selections are eligible for Installment Billing

- click Continue to proceed with checkout












We appreciate all of our passholders and have made the renewal process super easy!


Passholders are required to have a Dollywood.com account when renewing online. With a Dollywood.com account, you will
be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy
renewal.


Please visit the Account Management page. You
will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to create
a new account.



Once within your Dollywood.com account, scroll down to the Season Pass module on the account management page and
click/tap on "Renew Your Passes".



This will take you to the Passes page within your
account
where you can link passes, buy new passes, or renew your existing passes.






  1. To link a pass: At the bottom of the page, there is an option to Link Pass. You will need your Season Pass ID and
    the phone number associated with your pass



  2. To purchase a new pass: At the bottom of the page, there is an option to Add New Pass. Simply add the
    demographics of the passholder and we'll evaluate the birthday to determine which passes that passholder qualifies
    for then will present those as options.



  3. When you are ready to renew your pass, the power of your Dollywood.com account comes full circle!



    • All linked passes in your account will be evaluated for renewal.



    • If the pass associated with a card on this Passes page is eligible for renewal, the available products to
      renew to for next season are available in each dropdown.






    • If the pass associated with a card is NOT eligible for renewal pricing but is an active pass, the available
      products for the next season are available in each dropdown.






    • If the pass associated with a card is NOT eligible for renewal pricing and the pass has been voided, that
      card is not active in your account and renewals cannot be made for that pass.








      • Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing
        missed payments or if the Pass is a PreK pass.



      • Passholders who have received a refund, will need to select the Add New Pass at the bottom, fill out
        your demographics again, and purchase a new pass.



      • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before
        you can renew your passes.







Once you have made all of your selections, at the bottom of the Passes page, you can


- link an existing pass if you have one that isn't listed



- add another new pass
if you missed one



- click Continue to proceed with checkout




If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed.

  • Passes may not be eligible for renewal if any of the following are true:
    • the pass has been voided due to refund
      • Passholders who have received a refund, will need to select the Add New Pass at the bottom, fill out your demographics again, and purchase a new pass.
    • Installment Billing missed payments
      • Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes.
    • the pass is a PreK pass and the passholder still qualifies for a PreK pass


If you feel this is in error, you can remove that pass from your account and then re-link it.

If you continue to have issues, let us know and we'll investigate for you.


Apologies for this! If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that:

Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you.


If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. That is a common issue that we have seen. But please let us know if you continue to receive this issue at 1-800-Dollywood.

If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your Order History within your online account.

Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Apologies for the confusion. You can access them from the Order History table within your account though. That table located on the Transaction History section within your account as well as the Account Overview section.

Once there, click/tap the arrow on the far right of the $0.00 Amount to get to your added entitlements.

Order History

Then on that next page to retrieve your digital tickets, simply click the orange bar across the bottom that says "View Your Tickets Now".

View Tickets Button Example



After linking, purchasing or renewing your Pass from within your online account, you can find your Pass ID as well as your barcode in your online account as well.

Option #1: Link & Manage Passes page

On your Account Overview page, simply click/tap the "Link & Manage Passes" button to go to that page.

Link & Manage Passes

Then, you can click/tap the View This Pass button to get your Pass ID and barcode

View This Pass

Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your Order History table.

That Order History table is located at the very bottom of the Account Overview page or the Transaction History page.

Once there, click/tap the arrow on the far right of your recent order.

Order History

Then on that next page to retrieve your digital tickets, simply click the orange bar across the bottom that says "View Your Tickets Now".

View Tickets Button Example

General Park Info

While you are with us, you are expected to comply with the following*:

  • Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated.
  • Following updated guidance from the Centers for Disease Control and Prevention (CDC), fully vaccinated guests can now visit Dollywood without wearing a mask or physically distancing. Additionally, consistent with state guidelines, guests aged 12 and under may also visit without wearing a mask or physically distancing.
  • Refrain from fighting, horseplay, taunting or threatening remarks & gestures.
  • Do not create disruption with behavior that is unruly, disruptive or illegal.
  • Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches.
  • Follow instructions from employees regarding operations and procedures.

Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities.

*A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale.
As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check the Operating Calendar for specific operating dates and hours.
Visit Dollywood's page, Dollywood's Splash Country page or Dollywood's Destination Map. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks.
For your convenience you may have your hand stamped at the exit. Please keep your parking lot receipt to re-enter the toll booths.

Dollywood
Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park hours. Ask any Host for assistance or directions

Dollywood's Splash Country
Dollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours.

Dollywood
Please visit the Lost and Found Page to file a lost item claim. We will contact you through email with return options if your item is recovered. Lost and Found opens one hour after park opening and closes when all Guests are out of the park.

Dollywood's Splash Country
Guests who lost an item during their visit may contact Dollywood's Splash Country's Lost and Found Department at (865) 429-9903.

Directions, Accommodations & Parking

Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Please see our Directions page and Destination Map for a map of the area.

Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family:

  • Dollywood Cabins - Located just two miles from Dollywood's entrance, come experience our spectacular mountain views and southern hospitality while you discover the many amenities of these luxury Smoky Mountain log cabins.
  • Dollywood’s DreamMore Resort - Dolly Parton’s first resort hotel is located adjacent to Dollywood’s Splash Country. Choose from nine different room types, created with families in mind. Visit the on-site restaurant, spa, Camp DW and game room! Enjoy free trolley service to both Dollywood and Dollywood’s Splash Country when you stay at Dollywood’s DreamMore Resort.

Yes, $20 for all standard length vehicles, $25 for oversize length vehicles such as RVs and trailers. However, parking is FREE if you purchase a Dollywood Gold Season Pass. Retroactive benefits such as FREE parking do not apply if you upgrade to GOLD after the purchase of a Season Pass.

Dollywood's Parking Page
Dollywood's Splash Country's Parking Page


You will receive a parking permit when you pay $25 at the tollbooth. This allows you to park your RV in our "Permit Parking" lot. Trams provide transportation to the Front Gate. RV parking lot is not available for overnight parking or camping.

Accessibility Information

Yes. Disability license plate or hang tag must be visible. Please see Dollywood's accessibility page or Dollywood's Splash Country accessibility page for more information. Standard parking fees apply. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit.
A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Please see Dollywood's accessibility page or Dollywood's Splash Country accessibility page for more information.

Wheelchairs
A limited number of wheelchairs are available for rent at Dollywood and Dollywood's Splash Country. Reservations cannot be carried over to the next day. Discounts are available for Gold Passholders. No other discounts apply. Wheelchairs are available to reserve online at least 48-hours ahead of your visit and a limited quantity are available to reserve once you get to the park on a first-come, first-serve basis.

Electric Convenience Vehicles (ECVs)
A limited number of Electric Convenience Vehicles (ECVs) are available for rent at Dollywood. Reservations cannot be carried over to the next day. Discounts are available for Gold Passholders. No other discounts apply. ECVs are available to reserve online at least 48-hours ahead of your visit and a limited quantity are available to reserve once you get to the park on a first-come, first-serve basis. (Please note: Operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age to sign the rental agreement. The maximum weight is 400 pounds.)


A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywood’s Splash Country®.

Dollywood
Dollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.

The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you.

Dollywood's Splash Country
Dollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.

To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you.

Tips & Park Conveniences

Rent a locker when you visit Dollywood's Splash Country and have the ease of mind while you are enjoying all the park has to offer.

We have two sizes of all day lockers for your convenience: standard size lockers are $10, large size lockers are $15 and jumbo size lockers are $20. Lockers are located throughout the park and are sold on a first-come, first-served basis. Cash (exact change) and credit cards are accepted for payment.

If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Check—just ask. Rain Checks are distributed at any ticket window and are valid until the end of the season. They will not be distributed just because it rains. Rain Checks are not available for Season Passholders.

We encourage you to bring your own towel when visiting. Towels are not provided but are available for purchase if you need one.

Tubes are provided at no additional charge on a first-come, first-served basis for the wave pool, lazy river and tube slides. No personal tubes, noodles or floats will be allowed in the water including children's water wings, flotation seats, inflatable rings, or bubble packs.

Smoky Mountain weather is very unpredictable. You should obtain an up-to-the-minute weather report prior to your visit. Simply use the zip code "37863" on the weather website or mobile app of your choice.

All attractions will close when our park radar indicates cloud-to-ground or cloud-to-cloud lightning within a 10-mile radius. Attractions re-open when lightning clears a 10-mile radius for 15 minutes.

Tips For Visiting With Children

Dollywood’s Splash Country offers two Baby Care Centers for the convenience of our guests in the Cascades and the Big Bear Plunge areas. Each facility offers a climate-controlled environment with:

  • One glider and foot stool
  • Baby changing station
  • Sink
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood's Splash Country.

Life vests are provided at no additional charge and will be required for non-swimmers and small children at the direction of the Lifeguards. Personal life vests must be USCG approved and in good condition. Water wings, flotation seats or bubble packs may not be used. Life vests are strongly recommended for weak swimmers.
A limited number of single strollers are available for rent on a first-come, first-served basis. Single strollers are $10 (plus tax) per day. Discounts are available on stroller rentals for Dollywood's Splash Country Gold and Super Gold Passholders.
Swim diapers must be worn by babies / toddlers not yet potty trained. Swim diapers are available at the Riverside Trading Post.

Clothing Guidelines

Only swimsuits are allowed on the water attractions. No swimsuits with buckles, rivets, or any sharp objects, no denim, corduroy or cutoffs allowed. Cotton shirts are not permitted on the body slides (no exceptions). To preserve our family atmosphere appropriate swimwear is required. No revealing (such as “cheekster” bikini bottoms, thongs or transparent clothing) swimwear is permitted. Dollywood’s Splash Country reserves the right to require additional or different attire where we deem appropriate. Should a guest refuse to comply with our request, the guest will be politely asked to the leave the property.

Clothing with distracting words and/or pictures will not be permitted inside the park.
Hot concrete is something beyond our control, and because of this, we encourage guests to wear footwear at all times.

Shoes, sandals or footwear with buckles are not permitted on the attractions. No footwear may be worn on the Mountain Scream, Wild River Falls, SwiftWater Run, The Butterfly, Fire Tower Falls or Bear Mountain Fire Tower. Water shoes or similar footwear is acceptable on all other attractions.
Glasses or sunglasses with a strap are permitted on most attractions. Please check the safety signage at each attraction.

Park Policies

 

If you smoke or vape, please utilize the many designated smoking and vaping areas indicated on the Guide Map. Smoking and vaping is strictly forbidden on all rides, queue lines, shops and restaurants.
Distracting tattoos should be covered when entering the park. Management reserves the right to ask for distracting tattoos to be covered at their discretion.
Weapons and alcoholic beverages are not permitted on Dollywood's Splash Country Property.
Personal umbrellas must be held at all times. Guests may not attempt to prop or secure personal umbrellas by using mounts or fixtures. No other beach/market/patio umbrellas or shade tents are permitted.
  • Commercial photography/videography must be approved in advance by Dollywood’s Public Relations Team and approved vendors must be escorted throughout the shoot.
  • No on-slide video or pictures are permitted. Please see Dollywood’s Media Room for these assets.
  • Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted.

Food & Dining

After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. However, guests are allowed to bring one unopened bottle of water per person.

If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day.

Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. For more information concerning dining options for Guests with food allergies, please see this Dollywood's page, Dollywood's Splash Country page or contact our Foods Department at 865-428-9428.
Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets.

Payment Methods

Dollywood
ATM machines are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza.

Dollywood's Splash Country
An ATM machine is located at the front entrance of Riverside Trading Post.

No. Personal checks are not accepted.
American Express, Visa, Mastercard and Discover. A valid photo ID is required to be presented at time of all credit card purchases. Also, the name on the photo ID must match the name on the credit card.

TimeSaver Line Management System

Dollywood
Yes. Dollywood’s easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Click here for a complete listing of shows and rides available to TimeSaver users. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait!

Dollywood's Splash Country
Yes. Dollywood’s Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Click here for a complete listing of rides available to TimeSaver H2O users. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait!

Slides & Attractions

Pregnant women, persons with heart conditions, back or neck problems, persons with casts or under the influence of alcohol or drugs are not permitted to ride. Riders should be in good health and good physical condition to participate in the attractions. Guests who are extremely overweight or in poor physical condition are subject to increased risk of injury and should not ride.

Pets & Service Animals

Doggywood® is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. For owners who really want to “pamper their pooch,” four cottages are available, or smaller kennels are available. An additional amount will be charged for each additional dog sharing a kennel or cottage. The daily rental fee provides each dog its own water supply. Space is limited, and reservations are highly recommended.

Please visit the Doggywood page to make a reservation for a kennel or cottage or for more information. Proof of rabies and Bordetella are required at check in. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis.

*Please note: Doggywood can only accommodate dogs.

Pets are not permitted. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions.